Intermec user manual Troubleshooting and Maintaining the CN2G

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	Contents
Launching Your Application Automatically	59
Upgrading Your CN2G	59
Upgrading the Operating System	59
Upgrading the Operating System Using an SD Card	59
Upgrading the Operating System Remotely Using
Intermec Settings	61
Upgrading the Persistent Storage Manager Files	62
Troubleshooting and Maintaining the CN2G	65
Problems and Solutions	66
Problems While Operating the CN2G	66
Problems While Configuring Security	67
Problems With Wireless Connectivity	69
Problems While Scanning Bar Codes	71
Booting the CN2G	73
Warm Booting the CN2G	73
Cold Booting the CN2G	74
Cleaning the Scanner Window and CN2G Screen	75
Appendix	77
Physical and Environmental Specifications	78
Accessories for the CN2G	79
Default Configuration	80
Index	83

CN2G Handheld Computer User’s Manual

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Contents CN2G Handheld Computer CN2G Handheld Computer User’s Manual Version Date Description of Change Document Change RecordCN2G Handheld Computer User’s Manual Contents Contents Troubleshooting and Maintaining the CN2G Contents Viii Before You Begin Safety SummaryWeb Support Safety IconsGlobal Services and Support Warranty InformationTelephone Support Who Should Read This Document?Related Documents Patent InformationRegex++, Index. Version 3.31, 16th Dec Other Copyright InformationUsing the CN2G Handheld Computer Introducing the CN2G Handheld Computer What’s New? Using the BatteryTo install and charge the battery Installing and Charging the BatteryBattery To remove the battery Removing the BatteryIcon Status Maximizing Battery LifeChecking the Battery Status Battery Icon StatusUsing the Power Key Using the KeypadTo access functions printed on the keypad overlay Using the Touch Screen and Stylus Using the Touch ScreenTo turn off the CN2G To open ScanDemo Using ScanDemoUnderstanding the Desktop Functions You Can Perform With the StylusTo enable or disable symbologies Using Transcriber Icon Description Understanding the Screen IconsCalibrating the Screen CN2G Screen IconsLight Color Description Understanding the Status LightsTo calibrate the screen Understanding the CN2G Status LightsUnderstanding the CN2G Beeps To change the beeper volumeUnderstanding the Beeps Scanning Bar CodesTo scan a bar code label with the CN2G 123456To remove the SD card Using the SD CardTo insert the SD card Install the battery door Using the CN2G Handheld Computer Configuring the CN2G Use Setup Assistant Use Intermec Settings Remotely How to Configure the CN2G ParametersConfiguring the CN2G With the Setup Assistant To open Intermec Settings Configuring the CN2G Locally With Intermec SettingsConfiguring the CN2G To Perform This Function Do This Restoring Default SettingsNavigating in Intermec Settings To restore default settingsExiting Intermec Settings Configuring the CN2G Remotely With Intermec SettingsTo exit Intermec Settings Configuring USB Communications Configuring the CN2G For Your NetworkTo use USB communications with your CN2G Configuring 802.11b/g Radio CommunicationsConfiguring the Network Parameters for a TCP/IP Network To use wireless communications in a TCP/IP network Configuring the Network Parameters for a UDP Plus Network To use wireless communications in a UDP Plus network Configuring SecuritySelecting Funk as Your Security Choice Choosing Between Microsoft and Funk SecurityTo select Funk security as your security choice To select a profile for Funk security Selecting a Profile for Funk SecurityUsing WPA Security For Authentication, choose TTLS, PEAP, or TLS and tap Save Configuring WPA Security With Funk SecurityFor Authentication, choose None and tap Save To enable WPA-PSK security on your CN2G with Funk securityConfiguring WPA Security With Microsoft Security Configuring the CN2G Using 802.1x Security Configuring 802.1x Security With Funk Security Configuring 802.1x Security With Microsoft Security Using Leap Security To enable Leap security on your CN2G Using Static WEP SecurityConfiguring Static WEP Security With Microsoft Security Configuring Static WEP Security With Funk SecuritySelect Enroll Certificates and tap the Run App button Loading CertificatesConfiguring the CN2G Configuring the CN2G Disabling Security To disable securityDeveloping and Installing Applications Developing a New Application Developing Applications for the CN2GDeveloping a Web-Based Application Installing Applications on the CN2GTo open Microsoft Internet Explorer Installing ActiveSync and Establishing a Partnership Installing Applications Using ActiveSyncTo install ActiveSync and establish a partnership Using ActiveSync to Copy Files and Install Applications To install an application on the CN2G using ActiveSync To use Avalanche to remotely manage the CN2G Installing Applications Using Your SD CardInstalling Applications Using Wavelink Avalanche To install applications using the SD cardUpgrading the Operating System Upgrading the Operating System Using an SD CardLaunching Your Application Automatically Upgrading Your CN2GTo upgrade the operating system To remotely upgrade a CN2G using Intermec Settings Upgrading the Persistent Storage Manager Files To upgrade the PSM filesDeveloping and Installing Applications Developing and Installing Applications Troubleshooting and Maintaining the CN2G Solution Problems and SolutionsProblems While Operating the CN2G ProblemProblems While Operating the CN2G Problems While Configuring SecurityProblems While Configuring Security Problem Solution Problems With Wireless ConnectivityYou may have gone out of range of an access point Problems With Wireless ConnectivityProblems While Scanning Bar Codes Problems While Scanning Bar Codes Warm Booting the CN2G Booting the CN2GTo warm boot the CN2G using the Warm Boot button To warm boot the CN2G using the Power key Cold Booting the CN2GTo cold boot the CN2G To clean the scanner window Cleaning the Scanner Window and CN2G ScreenTroubleshooting and Maintaining the CN2G Appendix Physical and Environmental Specifications Accessories for the CN2G Default Scanner Configuration Default ConfigurationDefault Communications Configuration Radio Settings Default Value Name Servers Settings Default ValueUDP Plus Settings Default Value Device Settings Default Value Default Device Settings ConfigurationIndex CN2G Symbols and NumbersManual Index TCP/IP Index Page 074751-002