Intermec user manual Troubleshooting and Maintaining the CN2G

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4Troubleshooting and Maintaining the CN2G

Use this chapter to solve problems you may encounter while using the CN2G. You will also find information on booting the computer and routine maintenance. This chapter consists of the following sections:

•Problems While Operating the CN2G

•Problems While Configuring Security

•Problems With Wireless Connectivity

•Problems While Scanning Bar Codes

•Booting the CN2G

•Cleaning the Scanner Window and CN2G Screen

CN2G Handheld Computer User’s Manual

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Contents CN2G Handheld Computer CN2G Handheld Computer User’s Manual Version Date Description of Change Document Change RecordCN2G Handheld Computer User’s Manual Contents Contents Troubleshooting and Maintaining the CN2G Contents Viii Before You Begin Safety SummaryGlobal Services and Support Safety IconsWarranty Information Web SupportRelated Documents Who Should Read This Document?Patent Information Telephone SupportRegex++, Index. Version 3.31, 16th Dec Other Copyright InformationUsing the CN2G Handheld Computer Introducing the CN2G Handheld Computer What’s New? Using the BatteryTo install and charge the battery Installing and Charging the BatteryBattery To remove the battery Removing the BatteryChecking the Battery Status Maximizing Battery LifeBattery Icon Status Icon StatusTo access functions printed on the keypad overlay Using the KeypadUsing the Power Key To turn off the CN2G Using the Touch ScreenUsing the Touch Screen and Stylus Understanding the Desktop Using ScanDemoFunctions You Can Perform With the Stylus To open ScanDemoTo enable or disable symbologies Using Transcriber Calibrating the Screen Understanding the Screen IconsCN2G Screen Icons Icon DescriptionTo calibrate the screen Understanding the Status LightsUnderstanding the CN2G Status Lights Light Color DescriptionUnderstanding the Beeps To change the beeper volumeScanning Bar Codes Understanding the CN2G BeepsTo scan a bar code label with the CN2G 123456To remove the SD card Using the SD CardTo insert the SD card Install the battery door Using the CN2G Handheld Computer Configuring the CN2G Use Setup Assistant Use Intermec Settings Remotely How to Configure the CN2G ParametersConfiguring the CN2G With the Setup Assistant To open Intermec Settings Configuring the CN2G Locally With Intermec SettingsConfiguring the CN2G Navigating in Intermec Settings Restoring Default SettingsTo restore default settings To Perform This Function Do ThisTo exit Intermec Settings Configuring the CN2G Remotely With Intermec SettingsExiting Intermec Settings Configuring USB Communications Configuring the CN2G For Your NetworkTo use USB communications with your CN2G Configuring 802.11b/g Radio CommunicationsConfiguring the Network Parameters for a TCP/IP Network To use wireless communications in a TCP/IP network Configuring the Network Parameters for a UDP Plus Network To use wireless communications in a UDP Plus network Configuring SecurityTo select Funk security as your security choice Choosing Between Microsoft and Funk SecuritySelecting Funk as Your Security Choice To select a profile for Funk security Selecting a Profile for Funk SecurityUsing WPA Security For Authentication, choose TTLS, PEAP, or TLS and tap Save Configuring WPA Security With Funk SecurityFor Authentication, choose None and tap Save To enable WPA-PSK security on your CN2G with Funk securityConfiguring WPA Security With Microsoft Security Configuring the CN2G Using 802.1x Security Configuring 802.1x Security With Funk Security Configuring 802.1x Security With Microsoft Security Using Leap Security To enable Leap security on your CN2G Using Static WEP SecurityConfiguring Static WEP Security With Microsoft Security Configuring Static WEP Security With Funk SecuritySelect Enroll Certificates and tap the Run App button Loading CertificatesConfiguring the CN2G Configuring the CN2G Disabling Security To disable securityDeveloping and Installing Applications Developing a New Application Developing Applications for the CN2GTo open Microsoft Internet Explorer Installing Applications on the CN2GDeveloping a Web-Based Application Installing ActiveSync and Establishing a Partnership Installing Applications Using ActiveSyncTo install ActiveSync and establish a partnership Using ActiveSync to Copy Files and Install Applications To install an application on the CN2G using ActiveSync Installing Applications Using Wavelink Avalanche Installing Applications Using Your SD CardTo install applications using the SD card To use Avalanche to remotely manage the CN2GLaunching Your Application Automatically Upgrading the Operating System Using an SD CardUpgrading Your CN2G Upgrading the Operating SystemTo upgrade the operating system To remotely upgrade a CN2G using Intermec Settings Upgrading the Persistent Storage Manager Files To upgrade the PSM filesDeveloping and Installing Applications Developing and Installing Applications Troubleshooting and Maintaining the CN2G Problems While Operating the CN2G Problems and SolutionsProblem SolutionProblems While Operating the CN2G Problems While Configuring SecurityProblems While Configuring Security Problem Solution Problems With Wireless ConnectivityYou may have gone out of range of an access point Problems With Wireless ConnectivityProblems While Scanning Bar Codes Problems While Scanning Bar Codes To warm boot the CN2G using the Warm Boot button Booting the CN2GWarm Booting the CN2G To cold boot the CN2G Cold Booting the CN2GTo warm boot the CN2G using the Power key To clean the scanner window Cleaning the Scanner Window and CN2G ScreenTroubleshooting and Maintaining the CN2G Appendix Physical and Environmental Specifications Accessories for the CN2G Default Communications Configuration Default ConfigurationDefault Scanner Configuration UDP Plus Settings Default Value Name Servers Settings Default ValueRadio Settings Default Value Device Settings Default Value Default Device Settings ConfigurationIndex CN2G Symbols and NumbersManual Index TCP/IP Index Page 074751-002