Intermec CN2G user manual Problems While Scanning Bar Codes, Problem Solution

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Chapter 4 — Troubleshooting and Maintaining the CN2G

Problems While Scanning Bar Codes (continued)

Problem	Solution
The scanner will not read the bar code	Make sure the bar code symbology you are scanning
label (continued).	is enabled. Use Intermec Settings to check the
	symbologies. If your bar code symbology is disabled,
	enable it and then try scanning the bar code label
	again.
	Make sure that the application you are running on
	the computer is expecting input from a bar code.
	You may need to use the input panel to enter this
	information instead of scanning it.

The scanner does not read the bar	The scanner window may be dirty. Clean the
code labels quickly, or the scanning	window with a solution of ammonia and water.
beam seems to be faint or obscured.	Wipe dry. Do not allow abrasive material to touch
	the window.

You scan a valid bar code label to	The computer may have decoded the bar code label
enter data for your application. The	in a symbology other than the label’s actual
data decoded by the CN2G does not	symbology. Try scanning the bar code label again.
match the data encoded in the bar	Make sure you scan the entire label.
code label.	To operate the computer quickly and efficiently,
	To operate the computer quickly and efficiently,
	you should only enable the bar code symbologies
	that you are going to scan.

72	CN2G Handheld Computer User’s Manual

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Contents CN2G Handheld Computer CN2G Handheld Computer User’s Manual Document Change Record Version Date Description of ChangeCN2G Handheld Computer User’s Manual Contents Contents Troubleshooting and Maintaining the CN2G Contents Viii Safety Summary Before You BeginSafety Icons Global Services and SupportWarranty Information Web SupportWho Should Read This Document? Related DocumentsPatent Information Telephone SupportOther Copyright Information Regex++, Index. Version 3.31, 16th DecUsing the CN2G Handheld Computer Introducing the CN2G Handheld Computer Using the Battery What’s New?Installing and Charging the Battery To install and charge the batteryBattery Removing the Battery To remove the batteryMaximizing Battery Life Checking the Battery StatusBattery Icon Status Icon StatusUsing the Keypad Using the Power KeyTo access functions printed on the keypad overlay Using the Touch Screen Using the Touch Screen and StylusTo turn off the CN2G Using ScanDemo Understanding the DesktopFunctions You Can Perform With the Stylus To open ScanDemoTo enable or disable symbologies Using Transcriber Understanding the Screen Icons Calibrating the ScreenCN2G Screen Icons Icon DescriptionUnderstanding the Status Lights To calibrate the screenUnderstanding the CN2G Status Lights Light Color DescriptionTo change the beeper volume Understanding the BeepsScanning Bar Codes Understanding the CN2G Beeps123456 To scan a bar code label with the CN2GUsing the SD Card To remove the SD cardTo insert the SD card Install the battery door Using the CN2G Handheld Computer Configuring the CN2G How to Configure the CN2G Parameters Use Setup Assistant Use Intermec Settings RemotelyConfiguring the CN2G With the Setup Assistant Configuring the CN2G Locally With Intermec Settings To open Intermec SettingsConfiguring the CN2G Restoring Default Settings Navigating in Intermec SettingsTo restore default settings To Perform This Function Do ThisConfiguring the CN2G Remotely With Intermec Settings Exiting Intermec SettingsTo exit Intermec Settings Configuring the CN2G For Your Network Configuring USB CommunicationsConfiguring 802.11b/g Radio Communications To use USB communications with your CN2GConfiguring the Network Parameters for a TCP/IP Network To use wireless communications in a TCP/IP network Configuring the Network Parameters for a UDP Plus Network Configuring Security To use wireless communications in a UDP Plus networkChoosing Between Microsoft and Funk Security Selecting Funk as Your Security ChoiceTo select Funk security as your security choice Selecting a Profile for Funk Security To select a profile for Funk securityUsing WPA Security Configuring WPA Security With Funk Security For Authentication, choose TTLS, PEAP, or TLS and tap SaveTo enable WPA-PSK security on your CN2G with Funk security For Authentication, choose None and tap SaveConfiguring WPA Security With Microsoft Security Configuring the CN2G Using 802.1x Security Configuring 802.1x Security With Funk Security Configuring 802.1x Security With Microsoft Security Using Leap Security Using Static WEP Security To enable Leap security on your CN2GConfiguring Static WEP Security With Funk Security Configuring Static WEP Security With Microsoft SecurityLoading Certificates Select Enroll Certificates and tap the Run App buttonConfiguring the CN2G Configuring the CN2G To disable security Disabling SecurityDeveloping and Installing Applications Developing Applications for the CN2G Developing a New ApplicationInstalling Applications on the CN2G Developing a Web-Based ApplicationTo open Microsoft Internet Explorer Installing Applications Using ActiveSync Installing ActiveSync and Establishing a PartnershipTo install ActiveSync and establish a partnership Using ActiveSync to Copy Files and Install Applications To install an application on the CN2G using ActiveSync Installing Applications Using Your SD Card Installing Applications Using Wavelink AvalancheTo install applications using the SD card To use Avalanche to remotely manage the CN2GUpgrading the Operating System Using an SD Card Launching Your Application AutomaticallyUpgrading Your CN2G Upgrading the Operating SystemTo upgrade the operating system To remotely upgrade a CN2G using Intermec Settings To upgrade the PSM files Upgrading the Persistent Storage Manager FilesDeveloping and Installing Applications Developing and Installing Applications Troubleshooting and Maintaining the CN2G Problems and Solutions Problems While Operating the CN2GProblem SolutionProblems While Configuring Security Problems While Operating the CN2GProblems While Configuring Security Problems With Wireless Connectivity Problem SolutionProblems With Wireless Connectivity You may have gone out of range of an access pointProblems While Scanning Bar Codes Problems While Scanning Bar Codes Booting the CN2G Warm Booting the CN2GTo warm boot the CN2G using the Warm Boot button Cold Booting the CN2G To warm boot the CN2G using the Power keyTo cold boot the CN2G Cleaning the Scanner Window and CN2G Screen To clean the scanner windowTroubleshooting and Maintaining the CN2G Appendix Physical and Environmental Specifications Accessories for the CN2G Default Configuration Default Scanner ConfigurationDefault Communications Configuration Name Servers Settings Default Value Radio Settings Default ValueUDP Plus Settings Default Value Default Device Settings Configuration Device Settings Default ValueIndex Symbols and Numbers CN2GManual Index TCP/IP Index Page 074751-002