Intermec user manual Problems and Solutions, Problems While Operating the CN2G

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Chapter 4 — Troubleshooting and Maintaining the CN2G

Problems and Solutions

If you send the CN2G in for service, it is your responsibility to save the computer data and configuration. Intermec is responsible only for ensuring that the keypad and other hardware features match the original configuration when repairing or replacing your computer.

Problems While Operating the CN2G

Problem

You press the Power key to turn on the CN2G and nothing happens.

You press the Power key to turn off the CN2G and nothing happens.

The CN2G screen is not responding to the stylus.

Solution

Try these possible solutions in order:

•Make sure the battery door is installed correctly and completely closed.

•Make sure you have a charged battery installed correctly. For help, see “Installing and Charging the Battery” on page 4.

•The battery may be discharged. Replace the battery with a spare charged battery, or charge the battery and try again.

To turn off (or suspend) the CN2G, you need to hold the Power key for approximately 2 seconds.

If the CN2G is processing data, it may not turn off when you press the Power key. Wait until the CN2G finishes processing.

If the CN2G appears to be locked up, warm boot the CN2G. For help, see “Warm Booting the CN2G” on page 73.

If the CN2G does not respond to a warm boot, see “Cold Booting the CN2G” on page 74.

Try these possible solutions in order:

•Recalibrate the screen. For help, see “Calibrating the Screen” on page 13.

•Press and hold the Power key for approximately 2 seconds, and then release it to turn off the CN2G. Press the Power key again to turn on the CN2G.

66	CN2G Handheld Computer User’s Manual

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Contents CN2G Handheld Computer CN2G Handheld Computer User’s Manual Document Change Record Version Date Description of ChangeCN2G Handheld Computer User’s Manual Contents Contents Troubleshooting and Maintaining the CN2G Contents Viii Safety Summary Before You BeginWarranty Information Safety IconsGlobal Services and Support Web SupportPatent Information Who Should Read This Document?Related Documents Telephone SupportOther Copyright Information Regex++, Index. Version 3.31, 16th DecUsing the CN2G Handheld Computer Introducing the CN2G Handheld Computer Using the Battery What’s New?Installing and Charging the Battery To install and charge the batteryBattery Removing the Battery To remove the batteryBattery Icon Status Maximizing Battery LifeChecking the Battery Status Icon StatusUsing the Keypad Using the Power KeyTo access functions printed on the keypad overlay Using the Touch Screen Using the Touch Screen and StylusTo turn off the CN2G Functions You Can Perform With the Stylus Using ScanDemoUnderstanding the Desktop To open ScanDemoTo enable or disable symbologies Using Transcriber CN2G Screen Icons Understanding the Screen IconsCalibrating the Screen Icon DescriptionUnderstanding the CN2G Status Lights Understanding the Status LightsTo calibrate the screen Light Color DescriptionScanning Bar Codes To change the beeper volumeUnderstanding the Beeps Understanding the CN2G Beeps123456 To scan a bar code label with the CN2GUsing the SD Card To remove the SD cardTo insert the SD card Install the battery door Using the CN2G Handheld Computer Configuring the CN2G How to Configure the CN2G Parameters Use Setup Assistant Use Intermec Settings RemotelyConfiguring the CN2G With the Setup Assistant Configuring the CN2G Locally With Intermec Settings To open Intermec SettingsConfiguring the CN2G To restore default settings Restoring Default SettingsNavigating in Intermec Settings To Perform This Function Do ThisConfiguring the CN2G Remotely With Intermec Settings Exiting Intermec SettingsTo exit Intermec Settings Configuring the CN2G For Your Network Configuring USB CommunicationsConfiguring 802.11b/g Radio Communications To use USB communications with your CN2GConfiguring the Network Parameters for a TCP/IP Network To use wireless communications in a TCP/IP network Configuring the Network Parameters for a UDP Plus Network Configuring Security To use wireless communications in a UDP Plus networkChoosing Between Microsoft and Funk Security Selecting Funk as Your Security ChoiceTo select Funk security as your security choice Selecting a Profile for Funk Security To select a profile for Funk securityUsing WPA Security Configuring WPA Security With Funk Security For Authentication, choose TTLS, PEAP, or TLS and tap SaveTo enable WPA-PSK security on your CN2G with Funk security For Authentication, choose None and tap SaveConfiguring WPA Security With Microsoft Security Configuring the CN2G Using 802.1x Security Configuring 802.1x Security With Funk Security Configuring 802.1x Security With Microsoft Security Using Leap Security Using Static WEP Security To enable Leap security on your CN2GConfiguring Static WEP Security With Funk Security Configuring Static WEP Security With Microsoft SecurityLoading Certificates Select Enroll Certificates and tap the Run App buttonConfiguring the CN2G Configuring the CN2G To disable security Disabling SecurityDeveloping and Installing Applications Developing Applications for the CN2G Developing a New ApplicationInstalling Applications on the CN2G Developing a Web-Based ApplicationTo open Microsoft Internet Explorer Installing Applications Using ActiveSync Installing ActiveSync and Establishing a PartnershipTo install ActiveSync and establish a partnership Using ActiveSync to Copy Files and Install Applications To install an application on the CN2G using ActiveSync To install applications using the SD card Installing Applications Using Your SD CardInstalling Applications Using Wavelink Avalanche To use Avalanche to remotely manage the CN2GUpgrading Your CN2G Upgrading the Operating System Using an SD CardLaunching Your Application Automatically Upgrading the Operating SystemTo upgrade the operating system To remotely upgrade a CN2G using Intermec Settings To upgrade the PSM files Upgrading the Persistent Storage Manager Files Developing and Installing Applications Developing and Installing Applications Troubleshooting and Maintaining the CN2G Problem Problems and SolutionsProblems While Operating the CN2G SolutionProblems While Configuring Security Problems While Operating the CN2GProblems While Configuring Security Problems With Wireless Connectivity Problem SolutionProblems With Wireless Connectivity You may have gone out of range of an access pointProblems While Scanning Bar Codes Problems While Scanning Bar Codes Booting the CN2G Warm Booting the CN2GTo warm boot the CN2G using the Warm Boot button Cold Booting the CN2G To warm boot the CN2G using the Power keyTo cold boot the CN2G Cleaning the Scanner Window and CN2G Screen To clean the scanner windowTroubleshooting and Maintaining the CN2G Appendix Physical and Environmental Specifications Accessories for the CN2G Default Configuration Default Scanner ConfigurationDefault Communications Configuration Name Servers Settings Default Value Radio Settings Default ValueUDP Plus Settings Default Value Default Device Settings Configuration Device Settings Default ValueIndex Symbols and Numbers CN2GManual Index TCP/IP Index Page 074751-002