Panasonic user manual Hybrid IP-PBX, Model No. KX-TDA15

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Hybrid IP-PBX

User Manual

Model No. KX-TDA15

Thank you for purchasing a Panasonic Hybrid IP-PBX.

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PSMPR Software File Version 4.0000 or later

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Contents Model No. KX-TDA15 Hybrid IP-PBXPsmpr Software File Version 4.0000 or later Wireless System Built-in Simplified Voice Message This Manual Important NoticeImportant Information Safety InstructionsPage TAM For business users in the European Union For Future Reference Table of Contents Control Features 162 Administrative Features 143Troubleshooting 200 Utilising the Call Centre 125203 Feature Number Table214 Revision History 218Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used?Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Restrictions ExamplesIcon Descriptions Fixed Buttons When You Use a Panasonic Proprietary TelephoneAuto ANS Auto Answer/MUTE Soft ButtonsCall Forwarding FWD/Do Not Disturb Conf ConferenceDND Programmable Feature PF Navigator Key/Jog Dial/Volume KeyButtons Feature Customised ButtonsButtons Feature CTI Hints How to Follow the StepsFor quick operation Hands-free OperationHybrid IP-PBX Connection ExampleBasic Calling Making CallsCalling Another Extension To call an extension Intercom CallTo call an operator Operator Call Calling an Outside PartyOutside Phone no To select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge ReferenceTo call with one touch Using an Account Code Account Code EntryAccount code Enter account codeCustomising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number To a Preset Number by Going Off-hook Hot Line Using Numbers Stored in the PBX System Speed DiallingTo dial Desired Phone noTo set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no Dial quick diallingRedialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extensionTo answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy CancelSending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To clear message waiting indications left on your extension To call backTo join an intercom call Joining an Existing Call Executive Busy OverrideTo join an outside call Monitoring Another Extension Call Monitor To an Extension Refusing the Call DND OverrideTo monitor Press TransferTo access Accessing the Isdn Service Isdn Service AccessOutside line To change the method Alternating the Calling Method Alternate Calling-Ring/ VoiceTo call Walking COS Calling without RestrictionsTo call with a verification code Verification Code Entry Extension PINTo call an extension Calling through DisaDial Disa Enter Dial your extension numberTo retry To call an outside partyMaking Calls Through Disa From another extensionYour Extension noAnswering Calls Receiving CallsRed on Set Answering Hands-free Hands-free AnswerbackAnswering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup720 While hearing a tone Through an external speakerTo answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting callerTo end a conversation To request Mcid Recall/hookswitchPress Transfer or Transferring a Call Call Transfer During a ConversationTransferring to an Extension in the PBX To transferPress Recall/hookswitch Seize outside line Transferring to an Outside Party Using the PBX ServiceTo transfer with one touch One-touch Transfer Press Transfer Seize outside linePress ISDN-Hold Dial phone number HookswitchCustomising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold To retrieve a call Call Hold Retrieve Hold Mode Change PT onlyHeld line no Flashing green slowly Your held callTo set Holding in a System Parking Zone Call ParkParking zone no. Specified Parking zone noTo retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting Hookswitch Extension numberPress Recall Dial the other partys To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party Press CO, ICD Group or IntercomPress CO , ICD Group To hold the second call and then talk to the original partyOr Intercom Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyPress FLASH/RECALL Press Transfer Adding Other Parties during a Conversation Conference Multiple Party ConversationTo establish a conference call Or Transfer Press Recall Dial desiredTo add four or more parties to a conference Press Recall/hookswitchTo add another party on hold to a conference DesiredTo leave a conference Leaving a Conference Unattended ConferencePress FLASH/RECALL To return while others are talking Leaving a Conference Leaving Three-party ConferenceTo complete a conversation To leave a conference involving two outside parties Letting a Third Party Join Your Call Privacy ReleasePress ISDN-Hold Dial desired phone Tone Enter Flashing red Mute MutePress SP-PHONE If parts of the conversation cannot be heardTo talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD Enter required To set from another extensionThen outside phone number Outside Calls Follow MeFlashing red slowly DND mode To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension noWhen in FWD/DND Setting Mode When in FWD/DND Cycle Switch ModeTo switch FWD/DND status for outside calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for intercom calls Virtual PSTo set and clear FWD/DND for outside/intercom calls FWD/DND button To set ringing To cancel ringingWhen you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Your MSNTo confirm the condition Operation No Using Voice Messaging Built-in Simplified Voice Message SVMTo record Recording a Normal Greeting MessageTo play back To clear Recording a Greeting Message for Each Time Mode Enter Time modeEnter required number Redirecting Your Calls to Your Message BoxEnter floating extension Leaving Voice Messages To listen to voice messages Listening to Voice Messages Left by CallersTo clear the voice message that you are listening to Another extension Enter desired extension number To leave a voice message directly in the message boxTo play back your greeting message and record a voice Message in your own message boxTo clear voice messages from the SVM Log To listen to voice messages while your display is lockedYour Extension PIN Enter extension PINDesired phone no Accessing Your Message Box from an Outside TelephoneOff-hook Dial desired phone Number of a destination Enter extension PIN forDesired extension no PT/SLT/PS750 Message no Message ExampleBefore Leaving Your Desk To unlock To lockTo make an outside call while your extension is locked Before Leaving Your Desk Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a CallMaking/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement721 Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsHour/minute 760To confirm To stop or answer the ringbackPress Transfer several times Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DNDDo Not Disturb DND Off-hook EnterTo switch the FWD/DND status for outside calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for intercom calls To set and clear FWD/DND for outside/intercom calls To set/cancel for outside calls Automatic Call Waiting To set/cancel for intercom calls Manual Call WaitingCall Waiting Tone Whisper OhcaClip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 Turning on the Background Music BGM To select and set/cancel751 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/BreakDPT Some wired telephones are prohibited from using this feature Disable No call Features Default SettingDisable No tone OffTo set Log-in/Log-out Utilising the Call CentreICD Group Press Log-in/Log-out To enter/leave Not Ready modePress Log-in/Log-out of a specified group 735Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History 739 Enter ICD Group To clear Call Log HistoryTo change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue RedirectionIf a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone If an External Relay is Connected To switch on the relayRelay no Enter relay numberTo answer a sensor call If an External Sensor is ConnectedIf a Host PBX is Connected Accessing External Services External Feature Access EFAPress FLASH/RECALL or EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To listen to messages To transfer a call to a mailboxPress Voice Mail Transfer Extension numberScreening Calls Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call ScreeningFlashing green slowly Monitoring Operation FlowchartTo record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer Customising Your Phone Check-in Administrative FeaturesTo check Red on Check-inTo check out Check-outPress Check-out 24 H* hour/minute 12 H * hour/minuteDisplay shows Timed Reminder Tone Information 761 0300 727 After Moving to a New Location in the OfficeUsing the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log buttonTo store the callers information in personal speed dialling To clear the log informationPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or DownTo call with the Redial button Calling with the Outgoing Call LogUntil desired number When the desired party is displayed Calling with the Directory Using the DirectoriesTo select and call Desired directory Until desiredTo store a Personal Speed Dialling Directory item Storing Names and NumbersEntering Characters Standard modeOption mode Option mode for CE model Option mode for GR model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension Dial LockTo change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Press Time ServiceRed on Manual Customising Your Phone Press Toll Restriction Restriction Level Control Dial Tone TransferCall Barring To select and start/stop the background music Turning on the External Background Music BGMOGM floating Recording Outgoing Messages OGMEnter OGM floating To clear the message To record from an external BGM MOH portAnother PBX Extension no Releasing Network Direct Station Selection Ndss MonitorDial another PBX extension Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Extension PIN Stored Extension PINSetting Features Settings on the Programming ModeProgramming Selection & Parameter Input Little DarkCLIP/COLP An outside callIntercom When multiple calls arriveLongest ringing line Ringing Tone CallNo-Stop recording No-DisableNo OFF No call OFFNo-Headset off No-AllowYes-On Max digits + Max digits + To unlockNo-Normal Any Flexible CO buttons can be modifiedORname To store the names and numbers in personal speed diallingPress Program or Pause Enter personal speed To edit the names and numbers of personal speed diallingPress Left or Right Clearing Features Or Pause Or Store Programmable Buttons Programming Input Customising the ButtonsOr Pause DSS or PF Programming input . or Store DSS PF CTI Tone type no To exit at any time, lift the handsetTo continue Enter tone typeTo clear the button Programming Information Manager ProgrammingManager Programming Or Pause Password ProgrammingChanging Call Charges and Extension Control Or Pause InputManager Programming Customising Your System System Programming System PasswordList Programming is shown below. Programme numberSecret Fixed Buttons Function T7600/IP-PT T7200/T7400/T7500To exit the programming mode at any time, lift the handset ProcedureDate & Time System Programming12-hour Format 24-hour FormatTo confirm your entry after storing data System Speed Dialling NumberPhone no Enter phone Press ENTER. Press END Speed dialling NumberExtension Number System Speed Dialling NameName Extension no Name Extension NameSection Appendix Troubleshooting TroubleshootingTroubleshooting Toll restriction is activated Cannot remember the feature numbersAn account code is required DiallingOther party has set Data Line Security Forgot the passwordBackground music started suddenly Do not want to display a number whichFeature Number Table Feature Number Table204 Feature Number Table Feature Number Table + # Ohca Colr 210 OGM + extension PIN + # + same extension PIN + # Feature While dialling or talking Feature While busy, DND or call tone is heard DefaultWhat is This Tone? What is This Tone?When going off-hook While on-hookBusy Tone When you make callsWhen setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Changed Contents New ContentsRevision History Psmpr Software File VersionPsmpr Software File Version Psmpr Software File Version Index Index 174 CTI Button 216 163 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
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