Panasonic KX-TDA15 user manual Making Calls

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1.2 Making Calls

WARNING

There is a risk that fraudulent telephone calls will be made using the Outside-to- Outside Call feature of DISA.

The cost of such calls will be billed to the owner/renter of the PBX.

To protect the PBX from this kind of fraudulent use, we strongly recommend:

a)Enabling DISA security (Trunk Security or All Security).

b)Keeping your passwords (verification code PIN/extension PIN) secret.

c)Selecting complex, random PINs that cannot be easily guessed.

d)Changing PINs regularly.

Time limit

Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend, press any dial button except .

If Built-in Automated Attendant service is set, you can access the desired extension simply by pressing a single digit (0–9) from the options given the prerecorded message.

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User Manual

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Contents Model No. KX-TDA15 Hybrid IP-PBXPsmpr Software File Version 4.0000 or later Wireless System Built-in Simplified Voice Message Important Notice This ManualSafety Instructions Important InformationPage TAM For business users in the European Union For Future Reference Table of Contents Troubleshooting 200 Administrative Features 143Control Features 162 Utilising the Call Centre 125214 Feature Number Table203 Revision History 218Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used?Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Restrictions ExamplesIcon Descriptions When You Use a Panasonic Proprietary Telephone Fixed ButtonsSoft Buttons Auto ANS Auto Answer/MUTECall Forwarding FWD/Do Not Disturb Conf ConferenceDND Buttons Feature Navigator Key/Jog Dial/Volume KeyProgrammable Feature PF Customised ButtonsButtons Feature CTI For quick operation How to Follow the StepsHints Hands-free OperationConnection Example Hybrid IP-PBXCalling Another Extension Making CallsBasic Calling To call an extension Intercom CallTo call an operator Operator Call Calling an Outside PartyOutside Phone no To call Making a Call to a Private Network TIE Line AccessTo select the specified outside line Call Charge ReferenceAccount code Using an Account Code Account Code EntryTo call with one touch Enter account codeCustomising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number To dial Using Numbers Stored in the PBX System Speed DiallingTo a Preset Number by Going Off-hook Hot Line Desired Phone noQuick dialling no Using a Preprogrammed Number Quick DiallingTo set/cancel Dial quick diallingRedialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial To set for both extension and outside line When the Dialled Line is Busy or There is No AnswerReserving a Busy Line Automatic Callback Busy To answer the callback ringing from an idle extensionTo cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside lineSending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To call back To clear message waiting indications left on your extensionTo join an intercom call Joining an Existing Call Executive Busy OverrideTo join an outside call To monitor To an Extension Refusing the Call DND OverrideMonitoring Another Extension Call Monitor Press TransferTo access Accessing the Isdn Service Isdn Service AccessOutside line Alternating the Calling Method Alternate Calling-Ring/ Voice To change the methodTo call with a verification code Verification Code Entry Calling without RestrictionsTo call Walking COS Extension PINDial Disa Calling through DisaTo call an extension Enter Dial your extension numberTo call an outside party To retryMaking Calls Your From another extensionThrough Disa Extension noReceiving Calls Answering CallsAnswering Hands-free Hands-free Answerback Red on SetAnswering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup720 Through an external speaker While hearing a toneTo transfer a call Using the ANSWER/RELEASE ButtonTo answer To talk to a waiting callerTo end a conversation To request Mcid Recall/hookswitchPress Transfer or Transferring to an Extension in the PBX During a ConversationTransferring a Call Call Transfer To transferTo transfer with one touch One-touch Transfer Transferring to an Outside Party Using the PBX ServicePress Recall/hookswitch Seize outside line Press Transfer Seize outside lineHookswitch Press ISDN-Hold Dial phone numberCustomising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold Held line no Hold Mode Change PT onlyTo retrieve a call Call Hold Retrieve Flashing green slowly Your held callParking zone no. Specified Holding in a System Parking Zone Call ParkTo set Parking zone noTo retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting Hookswitch Extension numberPress Recall Dial the other partys To leave the conversation and then let the two parties talk To hold the current call and then talk to the new party Answering Call WaitingAnswering Call Waiting in the PBX Press CO, ICD Group or IntercomPress CO , ICD Group To hold the second call and then talk to the original partyOr Intercom Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyPress FLASH/RECALL Press Transfer Adding Other Parties during a Conversation Conference Multiple Party ConversationTo establish a conference call Press Recall Dial desired Or TransferTo add another party on hold to a conference Press Recall/hookswitchTo add four or more parties to a conference DesiredTo leave a conference Leaving a Conference Unattended ConferencePress FLASH/RECALL To return while others are talking Leaving a Conference Leaving Three-party ConferenceTo complete a conversation Letting a Third Party Join Your Call Privacy Release To leave a conference involving two outside partiesPress ISDN-Hold Dial desired phone Tone Enter Mute Flashing red MuteIf parts of the conversation cannot be heard Press SP-PHONETo talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD Then outside phone number To set from another extensionEnter required Outside Calls Follow MeTime To set the timer for No Answer and Busy/No AnswerFlashing red slowly DND mode ICD Group Extension noWhen in FWD/DND Cycle Switch Mode When in FWD/DND Setting ModeTo switch FWD/DND status for intercom calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for outside calls Virtual PSTo set and clear FWD/DND for outside/intercom calls To cancel ringing FWD/DND button To set ringingUnconditional Call Forwarding Unconditional CFU To cancelWhen you do not answer Call Forwarding No Reply Cfnr Your MSNTo confirm the condition Using Voice Messaging Built-in Simplified Voice Message SVM Operation NoTo record Recording a Normal Greeting MessageTo play back To clear Recording a Greeting Message for Each Time Mode Time mode EnterEnter required number Redirecting Your Calls to Your Message BoxEnter floating extension Leaving Voice Messages To listen to voice messages Listening to Voice Messages Left by CallersTo clear the voice message that you are listening to To play back your greeting message and record a voice To leave a voice message directly in the message boxAnother extension Enter desired extension number Message in your own message boxYour Extension PIN To listen to voice messages while your display is lockedTo clear voice messages from the SVM Log Enter extension PINOff-hook Dial desired phone Number of a destination Accessing Your Message Box from an Outside TelephoneDesired phone no Enter extension PIN forPT/SLT/PS Desired extension noMessage no Message Example 750Before Leaving Your Desk To unlock To lockTo make an outside call while your extension is locked Before Leaving Your Desk Group Paging Making/Answering an AnnouncementPaging Paging and then Transferring a CallMaking/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement721 Hour/minute Setting the Telephone According to Your NeedsSetting the Alarm Timed Reminder 760To confirm To stop or answer the ringbackPress Transfer several times Do Not Disturb DND Refusing Incoming Calls Do Not Disturb DNDRed on FWD mode Flashing red slowly DND mode Off-hook EnterTo switch the FWD/DND status for outside calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for intercom calls To set and clear FWD/DND for outside/intercom calls Call Waiting Tone To set/cancel for intercom calls Manual Call WaitingTo set/cancel for outside calls Automatic Call Waiting Whisper OhcaClip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 Turning on the Background Music BGM To select and set/cancel751 730 Flashing red Holiday mode Checking the Time Service StatusGreen on Lunch mode Flashing green Break mode Press Transfer or Time Service Day/Night/Lunch/BreakDPT Some wired telephones are prohibited from using this feature Disable No tone Features Default SettingDisable No call OffTo set Log-in/Log-out Utilising the Call CentreICD Group Press Log-in/Log-out of a specified group To enter/leave Not Ready modePress Log-in/Log-out 735Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History To clear Call Log History 739 Enter ICD GroupTo change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting callIf a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone Relay no To switch on the relayIf an External Relay is Connected Enter relay numberIf an External Sensor is Connected To answer a sensor callIf a Host PBX is Connected Accessing External Services External Feature Access EFAPress FLASH/RECALL or EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox Press Voice Mail To transfer a call to a mailboxTo listen to messages Transfer Extension numberBefore operating To cancel Live Call ScreeningScreening Calls Live Call Screening LCS To set Live Call ScreeningOperation Flowchart Flashing green slowly MonitoringTo record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer Customising Your Phone To check Administrative FeaturesCheck-in Red on Check-inTo check out Check-outPress Check-out 12 H * hour/minute 24 H* hour/minuteDisplay shows Timed Reminder Tone Information 761 0300 After Moving to a New Location in the Office 727Calling with the Incoming Call Log Using a Display Proprietary TelephoneUsing the Call Log To confirm the log information with the Call Log buttonPress Call Log , or Up or Down Press Transfer To clear the log informationTo store the callers information in personal speed dialling Press Call Log , or Up or DownTo call with the Redial button Calling with the Outgoing Call LogUntil desired number When the desired party is displayed To select and call Using the DirectoriesCalling with the Directory Desired directory Until desiredStoring Names and Numbers To store a Personal Speed Dialling Directory itemStandard mode Entering CharactersOption mode Option mode for CE model Option mode for GR model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation Extension Control Control FeaturesChanging the Settings of Other Extensions To lock/unlock other extensions Remote Extension Dial LockTo select the time service switching mode Automatic/Manual Time Service Mode ControlTo change the time mode Day/Night/Lunch/Break Press Time ServiceRed on Manual Customising Your Phone Press Toll Restriction Restriction Level Control Dial Tone TransferCall Barring Turning on the External Background Music BGM To select and start/stop the background musicOGM floating Recording Outgoing Messages OGMEnter OGM floating To record from an external BGM MOH port To clear the messageAnother PBX Extension no Releasing Network Direct Station Selection Ndss MonitorDial another PBX extension Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Stored Extension PIN Extension PINProgramming Selection & Parameter Input Settings on the Programming ModeSetting Features Little DarkAn outside call CLIP/COLPLongest ringing line When multiple calls arriveIntercom Ringing Tone CallNo OFF No-DisableNo-Stop recording No call OFFNo-Headset off No-AllowYes-On No-Normal Any Flexible Max digits + To unlockMax digits + CO buttons can be modifiedORname To store the names and numbers in personal speed diallingPress Program or Pause Enter personal speed To edit the names and numbers of personal speed diallingPress Left or Right Clearing Features Or Pause Or Store Programmable Buttons Programming Input Customising the ButtonsOr Pause DSS or PF Programming input . or Store DSS PF CTI To continue To exit at any time, lift the handsetTone type no Enter tone typeTo clear the button Manager Programming Programming InformationChanging Call Charges and Extension Control Or Pause Password ProgrammingManager Programming Or Pause InputManager Programming List System PasswordCustomising Your System System Programming Programming is shown below. Programme numberFixed Buttons Function T7600/IP-PT T7200/T7400/T7500 SecretProcedure To exit the programming mode at any time, lift the handset12-hour Format System ProgrammingDate & Time 24-hour FormatPhone no System Speed Dialling NumberTo confirm your entry after storing data Enter phone Press ENTER. Press END Speed dialling NumberExtension Number System Speed Dialling NameName Extension Name Extension no NameSection Appendix Troubleshooting TroubleshootingTroubleshooting An account code is required Cannot remember the feature numbersToll restriction is activated DiallingBackground music started suddenly Forgot the passwordOther party has set Data Line Security Do not want to display a number whichFeature Number Table Feature Number Table204 Feature Number Table Feature Number Table + # Ohca Colr 210 OGM + extension PIN + # + same extension PIN + # Feature While busy, DND or call tone is heard Default Feature While dialling or talkingWhen going off-hook What is This Tone?What is This Tone? While on-hookWhen you make calls Busy ToneWhen setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Revision History New ContentsChanged Contents Psmpr Software File VersionPsmpr Software File Version Psmpr Software File Version Index Index 174 CTI Button 216 163 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
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