Panasonic KX-TDA15 user manual To enter/leave Not Ready mode, Press Log-in/Log-out, 735

Page 126

1.8 Utilising the Call Centre

PT/PS

ICD Group: Incoming Call Distribution Group

 

 

While on-hook

 

 

ICD Group

Specified

 

 

extension no.

 

 

 

 

 

 

 

(Log-in/Log-out)

OR

 

 

 

 

All

Press Log-in/Log-out.

Enter ICD Group extension number

 

 

or .

 

PT/PS

While on-hook

(Log-in/Log-out

of a specified group)

Press Log-in/Log-out of a specified group.

To enter/leave Not Ready mode

PT/SLT/PS

 

7

3

5

1

Not Ready

 

 

OR

 

 

 

 

 

 

0

Ready

C.Tone

 

 

 

 

 

Off-hook.

Enter

735.

 

Enter 1 or 0.

On-hook.

To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)

PT/PS

While on-hook

(Wrap-up)

Press red or flashing red Wrap-up.*

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Contents Hybrid IP-PBX Model No. KX-TDA15Psmpr Software File Version 4.0000 or later Wireless System Built-in Simplified Voice Message Important Notice This ManualSafety Instructions Important InformationPage TAM For business users in the European Union For Future Reference Table of Contents Troubleshooting 200 Administrative Features 143Control Features 162 Utilising the Call Centre 125214 Feature Number Table203 Revision History 218Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used?Using a Navigator Key/Jog Dial/Volume Key ToneDisplay Examples RestrictionsIcon Descriptions When You Use a Panasonic Proprietary Telephone Fixed ButtonsSoft Buttons Auto ANS Auto Answer/MUTEConf Conference Call Forwarding FWD/Do Not DisturbDND Buttons Feature Navigator Key/Jog Dial/Volume KeyProgrammable Feature PF Customised ButtonsButtons Feature CTI For quick operation How to Follow the StepsHints Hands-free OperationConnection Example Hybrid IP-PBXCalling Another Extension Making CallsBasic Calling To call an extension Intercom CallCalling an Outside Party To call an operator Operator CallOutside Phone no To call Making a Call to a Private Network TIE Line AccessTo select the specified outside line Call Charge ReferenceAccount code Using an Account Code Account Code EntryTo call with one touch Enter account codeCustomising the Buttons Create or edit an Account button Easy Dialling With a One-touch Button One-touch DiallingTo store a phone number To dial Using Numbers Stored in the PBX System Speed DiallingTo a Preset Number by Going Off-hook Hot Line Desired Phone noQuick dialling no Using a Preprogrammed Number Quick DiallingTo set/cancel Dial quick diallingRedial Redialling the Last Number You Dialled Last Number RedialAutomatic Redial To set for both extension and outside line When the Dialled Line is Busy or There is No AnswerReserving a Busy Line Automatic Callback Busy To answer the callback ringing from an idle extensionTo cancel callback ringing Automatic Callback Busy Cancel To answer the callback ringing from an idle outside lineTo cancel Ccbs Cancel Sending a Call Waiting Notification Call WaitingTo answer while hearing a callback ringing To leave/cancel a message waiting indication For a caller To leave a message waiting indicationPress Message To call back To clear message waiting indications left on your extensionJoining an Existing Call Executive Busy Override To join an intercom callTo join an outside call To monitor To an Extension Refusing the Call DND OverrideMonitoring Another Extension Call Monitor Press TransferAccessing the Isdn Service Isdn Service Access To accessOutside line Alternating the Calling Method Alternate Calling-Ring/ Voice To change the methodTo call with a verification code Verification Code Entry Calling without RestrictionsTo call Walking COS Extension PINDial Disa Calling through DisaTo call an extension Enter Dial your extension numberTo call an outside party To retryMaking Calls Your From another extensionThrough Disa Extension noReceiving Calls Answering CallsAnswering Hands-free Hands-free Answerback Red on SetAnswering a Call Ringing at Another Telephone Call Pickup Answering a Call from Another Telephone Call Pickup720 Through an external speaker While hearing a toneTo transfer a call Using the ANSWER/RELEASE ButtonTo answer To talk to a waiting callerTo end a conversation Recall/hookswitch To request McidPress Transfer or Transferring to an Extension in the PBX During a ConversationTransferring a Call Call Transfer To transferTo transfer with one touch One-touch Transfer Transferring to an Outside Party Using the PBX ServicePress Recall/hookswitch Seize outside line Press Transfer Seize outside lineHookswitch Press ISDN-Hold Dial phone numberCustomising the Buttons Create or edit an ISDN-Hold button Holding a Call HoldingTo hold Call Hold Held line no Hold Mode Change PT onlyTo retrieve a call Call Hold Retrieve Flashing green slowly Your held callParking zone no. Specified Holding in a System Parking Zone Call ParkTo set Parking zone noTo retrieve Call Park Retrieve Hookswitch Extension number Talking to Two Parties Alternately Call SplittingPress Recall Dial the other partys To leave the conversation and then let the two parties talk To hold the current call and then talk to the new party Answering Call WaitingAnswering Call Waiting in the PBX Press CO, ICD Group or IntercomTo hold the second call and then talk to the original party Press CO , ICD GroupOr Intercom Default Answering Call Waiting from the Telephone Company To return to the original party, repeat the operationPress FLASH/RECALL Press Transfer Multiple Party Conversation Adding Other Parties during a Conversation ConferenceTo establish a conference call Press Recall Dial desired Or TransferTo add another party on hold to a conference Press Recall/hookswitchTo add four or more parties to a conference DesiredLeaving a Conference Unattended Conference To leave a conferencePress FLASH/RECALL Leaving a Conference Leaving Three-party Conference To return while others are talkingTo complete a conversation Letting a Third Party Join Your Call Privacy Release To leave a conference involving two outside partiesPress ISDN-Hold Dial desired phone Tone Enter Mute Flashing red MuteIf parts of the conversation cannot be heard Press SP-PHONEUsing the Headset Headset Operation To talk using the headsetTo use the handset during a conversation using the headset Customising Your Phone Before Leaving Your Desk Forwarding CallsForwarding Your Calls Call Forwarding FWD Then outside phone number To set from another extensionEnter required Outside Calls Follow MeTime To set the timer for No Answer and Busy/No AnswerFlashing red slowly DND mode ICD Group Extension noWhen in FWD/DND Cycle Switch Mode When in FWD/DND Setting ModeTo switch FWD/DND status for intercom calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for outside calls Virtual PSTo set and clear FWD/DND for outside/intercom calls To cancel ringing FWD/DND button To set ringingUnconditional Call Forwarding Unconditional CFU To cancelWhen you do not answer Call Forwarding No Reply Cfnr Your MSNTo confirm the condition Using Voice Messaging Built-in Simplified Voice Message SVM Operation NoRecording a Normal Greeting Message To recordTo play back To clear Recording a Greeting Message for Each Time Mode Time mode EnterRedirecting Your Calls to Your Message Box Enter required numberEnter floating extension Leaving Voice Messages Listening to Voice Messages Left by Callers To listen to voice messagesTo clear the voice message that you are listening to To play back your greeting message and record a voice To leave a voice message directly in the message boxAnother extension Enter desired extension number Message in your own message boxYour Extension PIN To listen to voice messages while your display is lockedTo clear voice messages from the SVM Log Enter extension PINOff-hook Dial desired phone Number of a destination Accessing Your Message Box from an Outside TelephoneDesired phone no Enter extension PIN forPT/SLT/PS Desired extension noMessage no Message Example 750Before Leaving Your Desk To lock To unlockTo make an outside call while your extension is locked Before Leaving Your Desk Group Paging Making/Answering an AnnouncementPaging Paging and then Transferring a CallMaking/Answering an Announcement Answering/Denying a Paging Announcement To allow/deny a paging announcement Paging Deny721 Hour/minute Setting the Telephone According to Your NeedsSetting the Alarm Timed Reminder 760To stop or answer the ringback To confirmPress Transfer several times Do Not Disturb DND Refusing Incoming Calls Do Not Disturb DNDRed on FWD mode Flashing red slowly DND mode Off-hook EnterSwitching FWD/DND Status Using Fixed FWD/DND Button To switch the FWD/DND status for outside callsTo switch the FWD/DND status for intercom calls To set and clear FWD/DND for outside/intercom calls Call Waiting Tone To set/cancel for intercom calls Manual Call WaitingTo set/cancel for outside calls Automatic Call Waiting Whisper OhcaClip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 To select and set/cancel Turning on the Background Music BGM751 730 Flashing red Holiday mode Checking the Time Service StatusGreen on Lunch mode Flashing green Break mode Press Transfer or Time Service Day/Night/Lunch/BreakDPT Some wired telephones are prohibited from using this feature Disable No tone Features Default SettingDisable No call OffUtilising the Call Centre To set Log-in/Log-outICD Group Press Log-in/Log-out of a specified group To enter/leave Not Ready modePress Log-in/Log-out 735Flashing red Wrap-up mode Monitoring the Status of Waiting Calls Queuing MonitorCall Log History To clear Call Log History 739 Enter ICD GroupTo change the Log-in /Log-out mode Forwarding a Waiting Call Manual Queue Redirection To forward the waiting callUsing User-supplied Equipment If a Doorphone/Door Opener is ConnectedDoorphone Call Opening a Door Door Open From a specified extensionFrom any extension while talking to the doorphone Relay no To switch on the relayIf an External Relay is Connected Enter relay numberIf an External Sensor is Connected To answer a sensor callAccessing External Services External Feature Access EFA If a Host PBX is ConnectedPress FLASH/RECALL or EFA If a Voice Processing System is Connected Call Forwarding to Voice Mail Voice Mail IntegrationTo forward your calls to your mailbox Press Voice Mail To transfer a call to a mailboxTo listen to messages Transfer Extension numberBefore operating To cancel Live Call ScreeningScreening Calls Live Call Screening LCS To set Live Call ScreeningOperation Flowchart Flashing green slowly MonitoringRecording a Conversation To record into your mailbox Two-way RecordTo record into another mailbox Two-way Transfer Customising Your Phone To check Administrative FeaturesCheck-in Red on Check-inCheck-out To check outPress Check-out 12 H * hour/minute 24 H* hour/minuteDisplay shows Timed Reminder Tone Information 761 0300 After Moving to a New Location in the Office 727Calling with the Incoming Call Log Using a Display Proprietary TelephoneUsing the Call Log To confirm the log information with the Call Log buttonPress Call Log , or Up or Down Press Transfer To clear the log informationTo store the callers information in personal speed dialling Press Call Log , or Up or DownCalling with the Outgoing Call Log To call with the Redial buttonUntil desired number When the desired party is displayed To select and call Using the DirectoriesCalling with the Directory Desired directory Until desiredStoring Names and Numbers To store a Personal Speed Dialling Directory itemStandard mode Entering CharactersOption mode Option mode for CE model Option mode for GR model Accessing System Features System Feature Access To access Feature Access menu and select the featureFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation Extension Control Control FeaturesChanging the Settings of Other Extensions To lock/unlock other extensions Remote Extension Dial LockTo select the time service switching mode Automatic/Manual Time Service Mode ControlTo change the time mode Day/Night/Lunch/Break Press Time ServiceRed on Manual Customising Your Phone Restriction Level Control Dial Tone Transfer Press Toll RestrictionCall Barring Turning on the External Background Music BGM To select and start/stop the background musicRecording Outgoing Messages OGM OGM floatingEnter OGM floating To record from an external BGM MOH port To clear the messageReleasing Network Direct Station Selection Ndss Monitor Another PBX Extension noDial another PBX extension Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Stored Extension PIN Extension PINProgramming Selection & Parameter Input Settings on the Programming ModeSetting Features Little DarkAn outside call CLIP/COLPLongest ringing line When multiple calls arriveIntercom Ringing Tone CallNo OFF No-DisableNo-Stop recording No call OFFNo-Allow No-Headset offYes-On No-Normal Any Flexible Max digits + To unlockMax digits + CO buttons can be modifiedTo store the names and numbers in personal speed dialling ORnamePress Program or Pause To edit the names and numbers of personal speed dialling Enter personal speedPress Left or Right Clearing Features Or Pause Or Store Customising the Buttons Programmable Buttons Programming InputOr Pause DSS or PF Programming input . or Store DSS PF CTI To continue To exit at any time, lift the handsetTone type no Enter tone typeTo clear the button Manager Programming Programming InformationChanging Call Charges and Extension Control Or Pause Password ProgrammingManager Programming Or Pause InputManager Programming List System PasswordCustomising Your System System Programming Programming is shown below. Programme numberFixed Buttons Function T7600/IP-PT T7200/T7400/T7500 SecretProcedure To exit the programming mode at any time, lift the handset12-hour Format System ProgrammingDate & Time 24-hour FormatPhone no System Speed Dialling NumberTo confirm your entry after storing data Enter phone Press ENTER. Press END Speed dialling NumberSystem Speed Dialling Name Extension NumberName Extension Name Extension no NameSection Appendix Troubleshooting TroubleshootingTroubleshooting An account code is required Cannot remember the feature numbersToll restriction is activated DiallingBackground music started suddenly Forgot the passwordOther party has set Data Line Security Do not want to display a number whichFeature Number Table Feature Number Table204 Feature Number Table Feature Number Table + # Ohca Colr 210 OGM + extension PIN + # + same extension PIN + # Feature While busy, DND or call tone is heard Default Feature While dialling or talkingWhen going off-hook What is This Tone?What is This Tone? While on-hookWhen you make calls Busy ToneWhen talking to an outside party When setting the features or programmingWhile off-hook Establishing or leaving a conference Revision History New ContentsChanged Contents Psmpr Software File VersionPsmpr Software File Version Psmpr Software File Version Index Index 174 CTI Button 216 163 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
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