Panasonic KX-TDE100, KX-TDE200 manual Troubleshooting

Page 192

4.1 Troubleshooting

4.1Troubleshooting

4.1.1Troubleshooting

Troubleshooting

Problem				Remedy

The telephone does not work properly.	•			Confirm with your manager that your settings are
The telephone does not work properly.

		correct.

• If the problem persists, consult your dealer.

The telephone does not respond when	• The telephone is locked.
buttons are pressed.			Unlock your telephone. (	1.3.24 Extension


	Dial Lock, 2.1.5 Remote Extension Dial Lock)

•Your telephone is connected to an eXtra Device Port.

System programming is required. Consult your dealer.


	Some features do not work.	• System management may restrict certain features.
				Consult your manager.


		• The feature numbers have changed.
				Confirm the revised number and try again.



	Even though following the manual	• The Intercom line was not seized. The seized line,
	instructions, none of the operations	when going off-hook, was changed by personal
	work when using a proprietary	setting. (			3.1.2 Personal Programming)
	telephone.			In the manual, going off-hook means an Intercom


		line is seized.
		If the setting has been changed, press the INTERCOM
		or PDN button after going off-hook and follow the
		instructions.

	The paralleled single line telephones do	• "No ring" may be selected.
	not ring.	Change the setting to ring. (					1.3.48 Paralleled
		Telephone)

	The telephone does not work using the	• The extension line has been changed. The previous
	personal settings or with other settings.	telephone's settings have not been cleared.
	(One-touch dialing, forwarding			Clear the settings and then program your desired
	(One-touch dialing, forwarding
	destination, etc.)
	destination, etc.)	settings again. (				1.3.25 Extension Feature Clear,
		settings again. (				1.3.25 Extension Feature Clear,
		3.1.2 Personal Programming, 3.1.4 Customizing the
		Buttons)

192 Operating Manual

Image 192

Contents Operating Manual Model No. KX-TDE100Feature Highlights IP CommunicationACD Report Server KX-NCV200 Important Notice This ManualTrademarks What is User Information? Security RequirementsOperating Manual Safety Instructions TAM When you ship the product Product ServiceFor Future Reference Notification to the Telephone Company Ringer Equivalence Number RENIncidence of Harm to the Telephone Lines Trouble with this equipmentCombined Use with Alarm Equipment Keep the Software UP to Date with the Latest DataFor Cell Station Table of Contents Display Features 143 Manager Service Features156 Personal Programming 164 181System Programming 184 192Section Operation Feature Numbers Proprietary telephone with a special feature button such asBefore Operating the Telephones What Kind of Telephone Can Be Used?Using a Navigator Key/Jog Dial/Volume Key ToneDisplay ExamplesRestrictions Icon DescriptionsDial key CO lineWhen You Use a Panasonic Proprietary Telephone Buttons on the PTFlexible Buttons Soft ButtonsNavigator Key/Jog Dial/Volume Key Conf ConferenceCall Forwarding FWD/Do Not Disturb DNDProgrammable Feature PF Button FeatureCustomized Buttons Button Feature SDN How to Follow the Steps For quick operationHands-free Operation Customizing Your PhoneConnection Example Pure IP-PBXKX-TDE100 KX-TDE200 Making Calls Intercom CallFor quick operation Hands-free OperationAutomatic Line Access CO Line Group AccessOperator Call Calling an Outside PartyCO Line Access Answering CallsCustomizing Your Phone To cancel Absent MessageTo set Message no Message ExampleAccount Code Entry Account codeEnter account code Outside Phone noAlternate Calling-Ring/Voice Automatic Callback Busy Camp-onTo change the method Automatic Callback Busy Cancel To set for both extension and CO lineTo answer the callback ringing from an idle extension To answer the callback ringing from an idle CO lineTo select and set/cancel BGM Background MusicCall Hold Call HoldHookswitch Press RecallCall Hold Retrieve Held line noCall Monitor Call ParkTo monitor Call Park Retrieve Call Pickup Call PickupDial stored parking Call Splitting Call Pickup Deny720 Partys extension numberHookswitch Extension number To leave the conversation and then let the two parties talkPress Recall Dial the other partys Call Transfer Transferring to an Extension in the PBXTo transfer Transferring to an Outside Party Using the PBX Service To transfer with one touch One-touch TransferExtension no Time limit Press HoldTalk On-hook Number Call Waiting BSS Busy Station Signaling To send a call waitingPress Recall/hookswitch Answering Call Waiting in the PBXTo hold the current call and then talk to the new party Press CO, ICD Group PDN, SDN, or IntercomPress CO, ICD Group, PDN, SDN, or Intercom To hold the second call and then talk to the original party During a conversationOr Recall/hookswitch Answering Call Waiting from the Telephone CompanyTo return to the original party, repeat the operation 15 sTo set/cancel for intercom calls Manual Call Waiting To set/cancel for outside calls Automatic Call WaitingCall Waiting Tone 731Standard mode Character EntryOption mode TimesConference ConferenceTo establish a conference call Press Recall Dial desired PDN, or SDNTone To add four or more parties to a conference To add another party on hold to a conferenceCustomizing the Buttons Create or edit a Conference button Leaving Three-party Conference To leave a conference involving two outside partiesConference, Unattended To leave a conferenceTo return while others are talking To complete a conversationDisa Direct Inward System Access To set/cancelData Line Security Calling through DisaTo call an extension Verification CodeExtension PIN Enter extension PIN or verification code PIN max.10 digitsTo call an outside party To retryVerification DND Do Not Disturb DND Do Not DisturbOff-hook Enter Flashing red slowly FWD mode Red on DND mode When in FWD/DND Cycle Switch ModeWhen in FWD/DND Setting Mode Switching FWD/DND Status Using Fixed FWD/DND Button To switch the FWD/DND status for outside callsTo switch the FWD/DND status for intercom calls DND OverrideDoor Open To set and clear FWD/DND for outside/intercom callsFrom a preprogrammed extension From any extension while talking to the doorphoneDoorphone Call To call from the doorphoneTo answer a call from the doorphone To call the doorphoneEFA External Feature Access Executive Busy OverrideExecutive Busy Override To join an intercom call To join an outside callDial extension number, or press red PDN or SDN Extension Dial Lock Executive Busy Override DenyTo lock 733Extension Feature Clear To unlockTo make an outside call while your extension is locked Extension PINTo reset Extension PIN Personal Identification Number790 799 Enter extensionStored Extension PIN To switch on the relay External RelayExternal Sensor To answer a sensor callFWD Call Forwarding FWD Call ForwardingOr enter CO line access number Then outside phone number To set Follow Me from another extensionEnter destination extension number Your Extension no ToneTo set the timer for No Answer and Busy/No Answer Flashing red slowly FWD modeTime 713FWD/DND Settings Using Fixed FWD/DND Button To switch FWD/DND status for outside calls To switch FWD/DND status for intercom callsVirtual PS Intercom Calls FWD/DND button To cancel ringing Enter CO line access numberHands-free Answerback To set ringingHands-free Operation To make/answer a callRed on Set If it is difficult to hear the other partys voiceTo talk using the headset To use the handset during a conversation using the headsetHeadset Operation Headset OperationAnswer/Release Button To answerFor KX-NT300 series users Operating DistanceTo transfer a call To talk to a waiting callerDesired Features Description Hot LineTo end a conversation To store a phone numberSupervisory Features To dialICD Group Features-Call Log History for ICD Group To enter incoming call queue monitoring modeTo confirm the Call Log History ICD Group Features-Incoming Call Queue Monitor To clear Call Log HistoryTo monitor the waiting call status ICD Group Extension noICD Group Features-Log-in/Log-out To set Log-in/Log-out736 Extension number orTo enter/leave Not Ready mode Press Log-in/Log-out of a Specified Group735 ICD Group Features-Log-in/Log-out Monitor and Remote Control Flashing red Wrap-up modeTo change the Log-in/Log-out mode To monitor the Log-in/Log-out statusICD Group Features-Manual Queue Redirection To forward the waiting callICD Group Features-Supervisory Remote ControlMonitor Log-in/Log-out MonitorMessage Waiting Initial DisplayTo leave/cancel a message waiting indication For a caller To leave a message waiting indicationPress Message Mute To call backTo clear message waiting indications left on your extension Off-hook Monitor Ohca Off-hook Call AnnouncementFlashing red Mute One-touch Dialing DialingPaging Group PagingParalleled Telephone Paging and then Transferring a CallPaging Deny DPT SDN Direct Dial Call Hold and Call Hold Retrieve Call Hold RetrievePDN or SDN Call Transfer Using SDN Button Printing MessageTo record To transfer a call to a PDN extensionPrivacy Release 761 0300To show/prevent Customizing Your Phone Private Network Features-TIE Line Access To call with one touchPrivate phone no Dial extension number orQuick Dialing Redial, Last NumberRoom Status Control Quick dialing noLight Pattern Example Check-in Mode To check in a guestPress Check-in To check out a guest Press Check-outTo switch display Self Labeling KX-NT366 onlySpeed Dialing, Personal Press NextSpeed Dialing, System SVM Simplified Voice Message Operation NoRecording a Normal Greeting Message To play backRecording a Greeting Message for Each Time Mode To clearTime mode Redirecting Your Calls to Your Message Box Leaving Voice MessagesListening to Voice Messages Left by Callers To listen to voice messagesUntil desired SVM Log To clear the voice message that you are listening to To leave a voice message directly in the message boxAnother extension Enter desired extension number 702To listen to voice messages while your display is locked Accessing Your Message Box from an Outside Telephone To clear voice messages from the SVM LogYour Tafas Trunk Answer From Any Station Enter extension PIN forDesired extension no Timed Reminder Through an external speakerTime Service To stop or answer the ringbackTo confirm Press Transfer several timesGreen on Lunch mode Flashing green Break mode Flashing red Holiday modePress Transfer or Time Service Day/Night/Lunch/Break Verification Code EntryVoice Mail Features-LCS Live Call Screening Hands-free mode DefaultPrivate mode Before operatingTo cancel Live Call Screening To set Live Call ScreeningPress Live Call Enter extension PIN Screening Max digits Press red Live Call ScreeningOperation Flowchart AnsweringMonitoring Call CallVoice Mail Features-Two-way Record To record into your mailboxTo record into another mailbox Two-way Transfer Voice Mail Features-Voice Mail Integration To forward your calls to your mailboxWake-up Call To transfer a call to a mailbox Voice Mail TransferTo listen to messages Off-hook Press Message or enter voice24 H* hour/minute Dial extension numberWalking COS Display PTTo make a call or set features from another extension To make a call or set features through DisaWalking Extension Your Extension PIN C.Tone Extension noTo exchange your settings with another extension Walking Extension, Enhanced727 Example b When two users share one telephone Main OfficeTo set an extension to Service-out status Whisper OhcaWireless XDP Parallel Mode Call Log, Incoming TelephoneInformation Line display PTTo view the log information with the Call Log button To view the log information with the Navigator keyWith Callers Name Callers name max digits Answering StatusCall Log, Outgoing To clear the log informationPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or DownTo call with the Redial button To store the callers information in personal speed dialingUntil desired number Initial Display PressPress Enter name Until desired number is PressDirectories Calling with the DirectoryTo select and call Desired directory Until desiredStoring New Names and Numbers To store a Personal Speed Dialing Directory itemSystem Feature Access To select a feature from the Feature Access menuDisplay Prompts Enter extension numberEnter call pickup group Enter doorphone number Enter pager numberEnter paging group Display Features Section Manager Operation Dial Tone Transfer External BGM Background MusicTo select and start/stop the background music OGM Outgoing Messages To record from an external BGM MOH port To clear the messageBGM port Enter BGM portTime Service Mode Control Remote Extension Dial LockAnother PBX Extension no Dial another PBX extensionTo change the time mode Day/Night/Lunch/Break To select the time service switching mode Automatic/ManualPress Time Service Red on ManualCustomizing Your Phone Manager Service Features Section Customizing Your Phone & System Programming Information Personal ProgrammingAvailable Extension Required TelephoneSetting Features Colp Caller ID assigned on the CO linePreferred Line Assignment-OutgoingLongest ringing line when Multiple calls arrivePersonal Programming Programming Bluetooth Registration Bluetooth RemovalExtension PIN Personal Identification NumberOperating Manual 171 To store the names and numbers in personal speed dialing Press Program or Pause Phone noLocation number 2 digits Press Program or PauseProgramming Feature Clear To edit the names and numbers of personal speed dialingStop recording On ToneTone Headset offCustomizing the Buttons Button Programming InputTo continue Or Pause Flexible button Input Or StoreClir Connected Line Identification Restriction Colr HeadsetCTI 1234 To exit at any time, lift the handsetEnter the programming input Desired phone numberWant to keep secret To clear the button Enter tone typePress CO, ICD Group PDN, SDN, or Intercom button Or Pause Flexible buttonManager Password Manager ProgrammingChanging the Settings and Extension Control Or Pause PasswordManager Programming Programming Example Changing the manager password ProgSystem Password ListProgramming is shown below. Program number Previous Prev Procedure To exit the programming mode at any time, lift the handsetSystem Programming Date & TimeTo confirm your entry after storing data YearSystem Speed Dialing Number Press Enter . Enter system speedNumber max System Speed Dialing Name Extension NumberName Extension Name Extension no NameSection Appendix Troubleshooting TroubleshootingCannot remember the feature numbers Cannot have a conversation usingBluetooth headset Toll restriction is activatedProblem Remedy Do not want to show my telephone Forgot the passwordNumber to the calling or called partys Want to show my telephone number toFeature Number Table Feature Number TableCall Waiting Features + extension PIN + # + same extension PIN + # Feature Number Table Feature Number Table 200 Operating Manual Your extension no. + extension PIN + phone no Feature Number Table Feature While busy, DND or call tone is heard Default Feature While dialing or talkingFixed Number When going off-hook ToneWhile on-hook When you make calls Busy ToneWhen talking to an outside party When setting the features or programmingWhile off-hook Before receiving a page through an external speaker Tone Index Symbols 71, 170 187 Time Service 128 Panasonic Puerto Rico, Inc Copyright PSQX4183ZA KK0607TK0

Related manuals

Manual 250 pages 16.25 Kb

Manual 54 pages 18.65 Kb

Manual 252 pages 50.17 Kb