Panasonic KX-TG9541, KX-TG9542 Caller ID/Talking Caller ID Problem Cause/solution

Useful Information

Problem

The handset or base unit does not ring.

I cannot make local calls with the handset or base unit using a cellular line.

I cannot make or answer cellular calls with the handset or base unit.

I can make and answer cellular calls but cannot hear a sound.

I cannot switch cellular calls from the unit to the cellular phone.

I cannot make a call using the landline.

I cannot make long distance calls.

Cause/solution

R The ringer volume for landline is turned off. Adjust the ringer volume (page 40).

R The ringer volume for cellular line is turned off. Adjust the ringer volume (page 39).

R When one handset is selected to ring for cellular calls, other units do not ring. To change the selection, see page 20.

R Silent mode is turned on. Turn it off (page 44).

R You need to add your area code when making cellular calls. Store your area code in order to automatically add it to the beginning of the 7-digit phone number when making cellular calls (page 20).

R Depending on the cellular phone’s compatibility, you may not be able to make or answer cellular calls even if the cellular phone is connected to the base unit.

R Make sure that the CELL indicator lights up and the cellular phone is connected to the base unit (page 20).

R If someone is talking on a cellular call or using the headset, you cannot use the cellular feature. There can be only one active Bluetooth connection at a time.

R The cellular phone is being used separately from your system.

R The Bluetooth technology on your cellular phone may not be functioning normally. Turn off and on your cellular phone.

R Disconnect and reconnect the base unit AC adaptor and try again.

R Your cellular phone may not support this feature. Refer to the operating instructions of your cellular phone.

R The dialing mode may be set incorrectly. Change the setting (page 16).

R Make sure that you have long distance service.

Caller ID/Talking Caller ID

Problem		Cause/solution
Caller information is not displayed.		R You must subscribe to Caller ID service. Contact your service
		provider/telephone company for details.
		R If your unit is connected to any additional telephone equipment
		such as a Caller ID box or cordless telephone line jack, plug the
		unit directly into the wall jack.
		R If you use a DSL/ADSL service, we recommend connecting a
		DSL/ADSL filter between the base unit and the telephone line
		jack. Contact your DSL/ADSL provider for details.
		R The name display service for landline calls may not be available
		in some areas. Contact your service provider/telephone
		company for details.
		R Other telephone equipment may be interfering with this unit.
		Disconnect the other equipment and try again.
Caller information is displayed or		R Depending on your service provider/telephone company, the
announced late.		unit may display or announce the caller’s information at the 2nd
		ring or later.
		R Move closer to the base unit.
	For assistance, please visit http://www.panasonic.com/help		67

TG954x(en)_0628_ver031.pdf 67

2013/06/28 12:35:33