Panasonic KX-TG3811BX Troubleshooting, General use, Programmable settings, Problem Cause/solution

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TG37xx38xxBX(e).book Page 50 Wednesday, June 8, 2011 2:08 PM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.

General use

Problem

Cause/solution

The handset does not turn

L Place the handset on the base unit or charger to turn on the

on even after installing

handset.

charged batteries.

 

The unit does not work.

L Make sure the batteries are installed correctly (page 10).

 

L Fully charge the batteries (page 10).

 

L Check the connections (page 9).

 

L Unplug the base unit’s AC adaptor to reset the unit.

 

Reconnect the adaptor and try again.

 

L The handset has not been registered to the base unit.

 

Register the handset (page 54).

I cannot hear a dial tone.

L The base unit’s AC adaptor or telephone line cord is not

 

connected. Check the connections.

 

L Disconnect the base unit from the telephone line and connect

 

the line to a known working telephone. If the working

 

telephone operates properly, contact our service personnel to

 

have the unit repaired. If the working telephone does not

 

operate properly, contact your service provider/telephone

 

company.

I cannot use the intercom

L This feature is available between the handset and base unit,

feature.*1

or between handsets. Although the handset displays

 

“Intercom”, this feature is not available for this model.

I cannot use the

L This feature is available between the handsets. Although the

phonebook copy

handset displays “Copy All” or “Copy”, this feature is not

feature.*2

available for this model.

*1 KX-TG3711/KX-TG3719/KX-TG3721

*2 KX-TG3711/KX-TG3719/KX-TG3721/KX-TG3811/KX-TG3821

Programmable settings

Problem

Cause/solution

The display is in a

L Change the display language (page 17).*1

language I cannot read.

 

While programming, the

L A call matching an entry in the call barred list is being

display returns to standby

received. Wait and try again later.

mode.

 

*1 KX-TG3711BX/KX-TG3712BX/KX-TG3719BX/KX-TG3721BX/KX-TG3722BX/ KX-TG3811BX/KX-TG3821BX/KX-TG3811JX/KX-TG3821JX/KX-TG3822JX

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Contents Operating Instructions Thank you for purchasing a Panasonic productTable of Contents Series Model No Base unit Handset Quantity Model compositionKX-TG3711 series KX-TG3721 series Feature differences KX-TG3811 series KX-TG3821 seriesAdditional/replacement accessories Accessory informationSupplied accessories Accessory item Order numberFor your safety For best performance Important safety instructionsBattery Base unit location/avoiding noiseRoutine care SpecificationsOther information Correct Wrong Setting upConnections Base unit KX-TG3811/KX-TG3821 series Battery installationBattery charging KX-TG3711/KX-TG3721 seriesKX-TG3811/KX-TG3821 series Battery levelIcon Battery level Operation Operating timeOFF Flash Call Wait ControlsHandset KX-TG3711/KX-TG3721 series KX-TGA381BX/KX-TGA381JX/ KX-TGA381SX Handset KX-TG3811/KX-TG3821 seriesBase unit KX-TG3711 series Charge contacts LocatorLocator Intercom Flash Call Wait Pause Dial Lock EraseLocator Answer ON/OFF Edit DisplayHandset display items Belt clipDisplay Erase ClearUse Initial settingsBase unit display items LineDate and time Dialing modeDisplay language DisplayUsing the base unit Pause for PBX/long distance service usersUsing the handset Y Answering callsUseful features during a CallHandset clarity booster Temporary tone dialing for rotary/pulse service usersDial lock Handset equalizerWhen only 1 handset is registered Power back-up operationMaking calls during a power failure Turning dial lock onWhen only 1 handset is registered 1 Lift the handset Answering calls during a power failureMaking a call using the handset phonebook Handset phonebook Chain dial Editing entriesErasing entries Copying all entries Copying phonebook entriesCopying an entry Available for KX-TG3712/KX-TG3722/KX-TG3822Programmable settings Display the menu tree and direct command code tableAdjustment*2, *4 Manual Settings Number of Rings*2Alarm Once Ringer Volume Handset*6Night Mode Ringer Setup Ringer VolumeHandset*6 Ringer Volume On/Off Night ModePower Failure Auto 0 Off Line Setup Dial Mode*2 PulseCancel Register*3 Flash Time*2, *14 MsecTG37xx38xxBXe.book Page 31 Wednesday, June 8, 2011 208 PM Special programming AlarmNight mode Subscribers only Changing the handset nameIncoming call barring Caller ID Viewing/editing/erasing bar callCaller list Using Caller ID serviceCaller ID features Viewing the caller list and calling backErasing selected caller information Storing an area code to be deleted automaticallyEditing a caller’s phone number before calling back Erasing all caller informationStoring caller information to the phonebook SaveMemory capacity including your greeting message Answering systemTurning the answering system on/off Call screeningListening to messages using the base unit Greeting messageErasing all messages Listening to messages using the handsetCalling back Caller ID subscribers only Operating the answering systemRemote operation Number of rings before the unit answers a call Answering system settingsFor voice mail service subscribers Caller’s recording timeVoice mail service Making an intercom call IntercomHandset locator Answering an intercom callMenu sr Conference s Transferring calls, conference callsAnswering a transferred call Sr Conference sOKBase unit KX-TG3811/ KX-TG3821 series Wall mountingBase unit KX-TG3711/ KX-TG3721 series KX-TG3711 seriesCharger To stand on a deskEnglish Character entryCharacter entry modes Arabic/PersianExtended character table N Arabic character tablePersian character table Error messages Problem Cause/solution TroubleshootingProgrammable settings General useBattery recharge Making/answering calls, intercomCaller ID Answering system KX-TG3721/KX-TG3821 series page 3Handset MENUy251 Base unit Dial Lock Dial lockLiquid damage Handset OK 2 times sOFF Base unit 4 2 timesHandset MENUy13z Base unit KX-TG3711 series Registering a handset to the base unitDeregistering a handset KX-TG3721/KX-TG3811/KX-TG3821 series page 3Index For your future reference

KX-TG3811BX, KX-TG3712BX, KX-TG3711BX, KX-TG3811SX, KX-TG3719BX specifications

Panasonic’s cordless phone series includes a range of models ideal for both home and office settings, providing advanced communication solutions with modern technologies. Among these models are the KX-TG3712SX, KX-TG3811JX, KX-TG3711SX, KX-TG3719BX, and KX-TG3811SX. Each model is designed to deliver exceptional sound quality, ease of use, and a variety of features that cater to different communication needs.

One of the standout features across these models is the DECT 6.0 technology, which offers enhanced clarity for conversations and extended range. This technology minimizes interference from other electronic devices, ensuring a clear and stable connection. Users can enjoy long conversations without dropping calls, thanks to the increased battery life common to these models.

The KX-TG3712SX and KX-TG3719BX models come with a two-handset option and a multi-handset capability, allowing users to expand their telephone system as needed. This flexibility is essential for larger homes or offices where coverage is a priority. Additionally, these models feature a 1.6-inch backlit LCD display, making it easy to read caller ID and navigate through menu options.

Another significant characteristic of the Panasonic cordless phone series is the built-in answering machine found in select models like the KX-TG3811JX. With up to 18 minutes of recording time, users can easily manage their messages, ensuring they never miss an important call. The phone's call screening feature allows users to listen to messages as they come in, providing greater control over call management.

Moreover, the KX-TG3811SX is equipped with a noise reduction feature that helps filter background noise during calls, enhancing audio quality and making conversations more comfortable. Security is also a key consideration; these models feature advanced encryption technology that protects your conversations from eavesdropping.

Lastly, user-friendly button layouts, ease of programming, and compatibility with hearing aids make these models an excellent choice for individuals of all ages. With features like call block, which allows users to block unwanted callers, and a speakerphone for hands-free communication, Panasonic’s KX-TG cordless phone series proves to be a practical and reliable choice for any user looking to enhance their communication experience. These devices combine functionality with modern design, making them a valuable addition to any home or office environment.
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