Nortel Networks 100, 150 manual Installing and configuring Desktop Messaging

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20 Chapter 3 Installing and configuring Desktop Messaging

11Select the check boxes for the email clients that you use.

Internet Mail clients include Microsoft Outlook Express, Microsoft Outlook in Internet mail mode, Netscape Messenger, and Qualcomm Eudora Pro.

Notes:

If you want to install Outlook and GroupWise on the same computer, you must follow the procedure “If you are Installing Desktop Messaging for Outlook and GroupWise” on page 16.

If you are using Outlook in Internet Mail mode (rather than Corporate mode), clear the Microsoft Exchange/Outlook option. After you install Desktop Messaging, go to “Configuring Outlook Express or Outlook in Internet Mail mode” on page 36.

12Click the Next button.

The CallPilot Server Settings screen appears.

13In the Server Name or TCP/IP Address box type the FQDN or IP address of the CallPilot 100/150 system.

14In the Server SMTP/VPIM prefix box type the SMTP/VPIM prefix of the CallPilot subscriber’s address. If CallPilot Networking is not enabled, leave this box blank, otherwise enter the value from the Local Prefix field of the Digital Networking Properties page in CallPilot Manager.

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Contents Return Copyright 2003 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents P0607187 Optional hardware About CallPilot Desktop MessagingHardware requirements Software requirements Related documentsIntegrated clients Internet Mail clientsWhere to get help Presales Support CsanEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging P0607187 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging P0607187 Chapter Installing and configuring Desktop Messaging Installation informationSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Installing Desktop Messaging Choosing which version of Desktop Messaging to installInstalling Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client Configuring Outlook Using Outlook 2002 as an Internet mail clientTo define the CallPilot mailbox settings To set Desktop Messaging optionsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting Configuring Novell GroupWise Configuring GroupWise for Desktop MessagingRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab Configuring Lotus Notes To update the Mail database design manuallyUpdating the Mail database Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Configuring an Ldap directory service for Eudora Pro Testing the Eudora Pro Imap accountOn the Tools menu click Directory Services Click the Search Options tabInstalling and configuring Desktop Messaging P0607187 Troubleshooting during installation Obtaining the Desktop Messaging version numberStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials Troubleshooting Outlook 2002 problems Accessing CallPilot support tools in OutlookTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book Troubleshooting after logging on Subscriber has message access problemsSubscriber has problems sending messages CallPilot address book is emptyMessages remain in the subscriber’s Outbox Subscriber cannot send messagesSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Subscriber has problems with receiving replies Unknown appears in the Sender fieldDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesChange the Check for mail every minutes setting Messages no longer on serverVoice message does not play on telephone Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting P0607187 Index Index
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