Nortel Networks 100, 150 manual Configuring Outlook, To set Desktop Messaging options

Page 30

30 Chapter 3 Installing and configuring Desktop Messaging

Configuring Outlook 2002

Outlook 2002 handles mail accounts differently than previous versions of Outlook. This section describes how to configure the Desktop Messaging options for Outlook 2002.

To set Desktop Messaging options

1In Outlook, on the Tools menu, click E-mail Accounts. The E-mail Accounts wizard appears.

2Choose View or change existing e-mail accounts, and then click Next.

3In the e-mail account list, choose CallPilot Desktop Messaging, and then click Change. The Desktop Messaging options dialog box appears.

4Make changes to Desktop Messaging settings, as required, and then click the OK button.

5Click Finish to exit the E-mail Accounts wizard.

Using Outlook 2002 as an Internet mail client

In Outlook 2002, Corporate mode and Internet Mail do not exist. Instead, the subscriber can manage all Exchange server, IMAP and POP server, and Web-based e-mail accounts from the same interface.

This section describes how to configure Outlook 2002 as an Internet mail client that works with Desktop Messaging for Internet Mail clients.

If the subscriber uses Desktop Messaging with an Exchange Server, you should install Desktop Messaging for Outlook on their computer. The Desktop Messaging installation program automatically configures Outlook with the required settings.

To define the CallPilot mailbox settings

1In Outlook, on the Tools menu click E-mail Accounts. The E-mail Accounts wizard appears.

2Select Add-a new e-mail account, and then click Next. The E-mail Servers page appears.

3Select IMAP, and then click Next.

The Internet E-mail Settings (IMAP) page appears.

4Specify the settings for the subscriber’s CallPilot mailbox.

User Information—Type the subscriber’s name and CallPilot address in the boxes. Enter the address in the form:

<SMTP/VPIM prefix><mailbox number>@<local CallPilot server>

Logon Information—Type the subscriber’s CallPilot mailbox number and password in the boxes.

P0607187 02

Image 30
Contents Return Copyright 2003 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents P0607187 About CallPilot Desktop Messaging Hardware requirementsOptional hardware Integrated clients Software requirementsRelated documents Internet Mail clientsEmea Europe, Middle East, Africa Technical Support Ctas Where to get helpPresales Support Csan Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging P0607187 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging P0607187 Chapter Installing and configuring Desktop Messaging Installation informationUninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Installing Desktop Messaging Choosing which version of Desktop Messaging to installInstalling Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging After you install Desktop Messaging To set the default email clientTo set the Timezone and Daylight Savings Time settings To define the CallPilot mailbox settings Configuring OutlookUsing Outlook 2002 as an Internet mail client To set Desktop Messaging optionsTo configure access to the CallPilot Address Book To configure text formattingMessage Format section, select Plain Text Removing the CallPilot Message Store Configuring Novell GroupWiseConfiguring GroupWise for Desktop Messaging To remove the CallPilot Message StoreClick the Volume Control tab Updating the Mail database Configuring Lotus NotesTo update the Mail database design manually Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime On the Tools menu click Directory Services Configuring an Ldap directory service for Eudora ProTesting the Eudora Pro Imap account Click the Search Options tabInstalling and configuring Desktop Messaging P0607187 Troubleshooting during installation Obtaining the Desktop Messaging version numberMicrosoft Outlook default mail client No authorization to perform this operationStart Update database design Troubleshooting Troubleshooting log on problems Invalid credentialsCallPilot Logon Failure To reset the CallPilot Message Store in Outlook Troubleshooting Outlook 2002 problemsAccessing CallPilot support tools in Outlook To access the Outbox Fix utility in OutlookTroubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop MessagingReplacing the Mail database design No entries in CallPilot Personal Name and Address Book On the Actions menu, select Download CallPilot Address BookCheck the CallPilot Address Book search base Subscriber has problems sending messages Troubleshooting after logging onSubscriber has message access problems CallPilot address book is emptySubscriber cannot send a CallPilot message Messages remain in the subscriber’s OutboxSubscriber cannot send messages Select CallPilot Desktop MessagingNon-delivery notification Deleted messages remain in the subscriber’s mailbox Subscriber has problems with receiving repliesUnknown appears in the Sender field Subscriber cannot delete messagesVoice message does not play on telephone Change the Check for mail every minutes settingMessages no longer on server Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpUsing Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft OutlookFor Microsoft Outlook 98 Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting P0607187 Index Index
Related manuals
Manual 149 pages 30.28 Kb Manual 68 pages 12.22 Kb Manual 149 pages 36.24 Kb Manual 22 pages 58.17 Kb