Nortel Networks 100, 150 manual Configuring Internet Mail clients

Page 36

36 Chapter 3 Installing and configuring Desktop Messaging

Configuring Internet Mail clients

CallPilot Desktop Messaging supports these Internet mail clients:

Outlook Express

Outlook in Internet mail mode

Netscape Messenger

Eudora Pro

Note: You must use at least the minimum supported version of the Internet mail client. In particular, Netscape Messenger versions earlier than 4.5 are incompatible with CallPilot Desktop Messaging. Your Information Systems administrator can give you more information on upgrading your Internet mail client.

You need the following information to configure your Internet mail client:

the FQDN or IP address of CallPilot 100/150

the subscriber’s CallPilot mailbox number and password

the SMTP/VPIM prefix of CallPilot 100/150. If you use Message Networking, include this prefix. Enter the value from the Local Prefix box of the Digital Networking Properties page in CallPilot Manager.

You can provide this information to subscribers if you want them to configure the client.

Configuring Outlook Express or Outlook in Internet Mail mode

If your Internet mail client is Microsoft Outlook Express or Outlook, use the following procedures.

Configuring an IMAP account on Outlook or Outlook Express

1Start Outlook.

2On the Tools menu, select Services. The Internet Accounts screen appears.

3Click Add, and then click the appropriate Mail option. The Internet Connection Wizard starts up.

4In the Display name box type your name.

5Click the Next button.

The Internet Connection Wizard - Internet E-mail Address screen appears.

P0607187 02

Image 36
Contents Return Copyright 2003 Nortel Networks TrademarksContents Chapter Troubleshooting Index Contents P0607187 About CallPilot Desktop Messaging Hardware requirementsOptional hardware Software requirements Related documentsIntegrated clients Internet Mail clientsWhere to get help Presales Support CsanEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging P0607187 Before you install Desktop Messaging Desktop Messaging and data network securityConfiguring IMAP/LDAP/SMTP servers for Desktop Messaging ImapConfiguring environments without a DNS Configuring Desktop Messaging with IP address onlyConfiguring your system for Desktop Messaging P0607187 Chapter Installing and configuring Desktop Messaging Installation informationUninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Installing Desktop Messaging Choosing which version of Desktop Messaging to installInstalling Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging After you install Desktop Messaging To set the default email clientTo set the Timezone and Daylight Savings Time settings Configuring Outlook Using Outlook 2002 as an Internet mail clientTo define the CallPilot mailbox settings To set Desktop Messaging optionsTo configure access to the CallPilot Address Book To configure text formattingMessage Format section, select Plain Text Configuring Novell GroupWise Configuring GroupWise for Desktop MessagingRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab Configuring Lotus Notes To update the Mail database design manuallyUpdating the Mail database Updating the database automaticallySelect Template Server Select the Show advanced templates check boxConfiguring Internet Mail clients Configuring an Imap account on Outlook or Outlook ExpressInstalling and configuring Desktop Messaging Click the Directory Service tab Select the Send E-Mail using plain text only check box From Send in this message format, select Plain TextConfiguring Netscape Messenger Configuring an Imap account on Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring Eudora Pro Configuring an Imap account on Eudora ProFrom Encoding method, select Mime Configuring an Ldap directory service for Eudora Pro Testing the Eudora Pro Imap accountOn the Tools menu click Directory Services Click the Search Options tabInstalling and configuring Desktop Messaging P0607187 Troubleshooting during installation Obtaining the Desktop Messaging version numberMicrosoft Outlook default mail client No authorization to perform this operationStart Update database design Troubleshooting Troubleshooting log on problems Invalid credentialsCallPilot Logon Failure Troubleshooting Outlook 2002 problems Accessing CallPilot support tools in OutlookTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookTroubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop MessagingReplacing the Mail database design No entries in CallPilot Personal Name and Address Book On the Actions menu, select Download CallPilot Address BookCheck the CallPilot Address Book search base Troubleshooting after logging on Subscriber has message access problemsSubscriber has problems sending messages CallPilot address book is emptyMessages remain in the subscriber’s Outbox Subscriber cannot send messagesSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Subscriber has problems with receiving replies Unknown appears in the Sender fieldDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesChange the Check for mail every minutes setting Messages no longer on serverVoice message does not play on telephone Click User PreferencesTroubleshooting Accessing Desktop Messaging online Help To access online HelpUsing Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft OutlookFor Microsoft Outlook 98 Using CPTrace Using CPTraceCP Trace settings IMAP/SMTPTroubleshooting P0607187 Index Index
Related manuals
Manual 149 pages 30.28 Kb Manual 68 pages 12.22 Kb Manual 149 pages 36.24 Kb Manual 22 pages 58.17 Kb