Nortel Networks 150, 100 After you install Desktop Messaging, To set the default email client

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Chapter 3 Installing and configuring Desktop Messaging 29

After you install Desktop Messaging

After you install Desktop Messaging:

Set the default email client.

Configure access to Desktop Messaging on subscribers’ computers

Set the Timezone and Daylight Savings Time setting in CallPilot Manager

To set the default email client

1Click the Windows Start button, point to Settings and click Control Panel. The Control Panel window appears.

2Double click the Internet Options icon. The Internet Properties window appears.

3Click the Programs tab.

4In the E-maillist box, make sure the client that is displayed is the e-mail client you are using. If another email client is displayed, select the correct email client from the E-maillist box and click the OK button.

To configure access to Desktop Messaging on subscribers’ computers

On each subscriber computer:

1Start Desktop Messaging for the first time on the client computer. The Desktop Messaging Logon page appears.

2In the Server box type the IP address.

3In the Password and Mailbox boxes, enter the subscriber’s password and mailbox numbers. The email client opens.

To set the Timezone and Daylight Savings Time settings

1Start CallPilot Manager. For information about logging onto CallPilot Manager, refer to the CallPilot Manager Set Up and Operation Guide.

2Click the Configuration heading.

3Click the System Properties link. The System Properties page appears.

4Select the timezone you are in from the Timezone list box. The timezone controls the deliver and receive settings for Desktop Messaging.

5Select the Daylight Savings Time check box at the start of Daylight Savings Time. When Daylight Savings Time ends, clear the check box. This setting ensures that the message times for Desktop Messaging are correct.

6Click the Submit button.

CallPilot Desktop Messaging Installation and Maintenance Guide

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Contents Return Trademarks Copyright 2003 Nortel NetworksContents Chapter Troubleshooting Index Contents P0607187 Optional hardware About CallPilot Desktop MessagingHardware requirements Related documents Software requirementsIntegrated clients Internet Mail clientsPresales Support Csan Where to get helpEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging P0607187 Desktop Messaging and data network security Before you install Desktop MessagingImap Configuring IMAP/LDAP/SMTP servers for Desktop MessagingConfiguring Desktop Messaging with IP address only Configuring environments without a DNSConfiguring your system for Desktop Messaging P0607187 Installation information Chapter Installing and configuring Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Uninstalling an earlier version of Desktop MessagingTo uninstall a previous version of Desktop Messaging Choosing which version of Desktop Messaging to install Installing Desktop MessagingInstalling Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging To set the Timezone and Daylight Savings Time settings After you install Desktop MessagingTo set the default email client Using Outlook 2002 as an Internet mail client Configuring OutlookTo define the CallPilot mailbox settings To set Desktop Messaging optionsMessage Format section, select Plain Text To configure access to the CallPilot Address BookTo configure text formatting Configuring GroupWise for Desktop Messaging Configuring Novell GroupWiseRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab To update the Mail database design manually Configuring Lotus NotesUpdating the Mail database Updating the database automaticallySelect the Show advanced templates check box Select Template ServerConfiguring an Imap account on Outlook or Outlook Express Configuring Internet Mail clientsInstalling and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check boxConfiguring an Imap account on Netscape Messenger Configuring Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora ProFrom Encoding method, select Mime Testing the Eudora Pro Imap account Configuring an Ldap directory service for Eudora ProOn the Tools menu click Directory Services Click the Search Options tabInstalling and configuring Desktop Messaging P0607187 Obtaining the Desktop Messaging version number Troubleshooting during installationStart Update database design Microsoft Outlook default mail clientNo authorization to perform this operation Troubleshooting CallPilot Logon Failure Troubleshooting log on problemsInvalid credentials Accessing CallPilot support tools in Outlook Troubleshooting Outlook 2002 problemsTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookReplacing the Mail database design Troubleshooting Lotus Notes log on problemsSubscribers cannot see CallPilot Desktop Messaging Check the CallPilot Address Book search base No entries in CallPilot Personal Name and Address BookOn the Actions menu, select Download CallPilot Address Book Subscriber has message access problems Troubleshooting after logging onSubscriber has problems sending messages CallPilot address book is emptySubscriber cannot send messages Messages remain in the subscriber’s OutboxSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Unknown appears in the Sender field Subscriber has problems with receiving repliesDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesMessages no longer on server Change the Check for mail every minutes settingVoice message does not play on telephone Click User PreferencesTroubleshooting To access online Help Accessing Desktop Messaging online HelpFor Microsoft Outlook 98 Using Desktop Messaging Support ToolsResetting the CallPilot message store for Microsoft Outlook Using CPTrace Using CPTraceIMAP/SMTP CP Trace settingsTroubleshooting P0607187 Index Index
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