Nortel Networks 150, 100 manual Click the Volume Control tab

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Chapter 3 Installing and configuring Desktop Messaging 33

5In the Mailbox box, enter the subscriber’s mailbox number.

6At Check for new messages (Automatically/Manually), if the subscriber uses ISDN or dialup, select Manually. This option saves on toll charges by not continuously checking for new messages on CallPilot 100/150.

7Select Include original message header when forwarding or replying. This adds header information to each forward or reply, so that Desktop Messaging messages are consistent with other email messages. Subscribers can disable this feature if they wish to.

8Select the Remember password check box if the subscriber does not want to enter their password each time they log on.

9Click the Address Book tab.

10In the Path box enter the location of the local CallPilot address book.

11From the Order list box, select the order in which you want the names to be displayed in the address book.

12Select the Remind me to download address book every __ day(s) if subscribers want to download addresses automatically from the system. The default is every 20 days. Subscribers can change the number of days, if they want to. If subscribers do not want to download the address book, do not select this check box.

13If you want to download the address book now, click the Download now button. Subscribers can click this button whenever they want to download the address book.

14Click the Apply button.

15Click the Audio tab.

16Select the Choose audio device before each audio session check box if the subscriber does not use either the telephone or computer to listen to their messages on a regular basis.

17Click the Download file before playing check box if the subscriber wants to download messages before they play them. After the message downloads, the subscriber can play the message additional times without delay, and use GroupWise to forward it to another CallPilot subscriber.

18From the Audio device setting, select either Computer or Telephone as the playback and recording device. If you select Telephone, enter a telephone number and click Add. All telephone numbers are stored, which is useful if the subscriber listens to or records messages from multiple locations.

19Click the Apply button.

20Click the Volume Control tab.

21Select the default speaker and microphone volumes from this tab. The microphone level can be changed only from this dialog box. The subscriber can change the volume level and the volume control on the player from this dialog box. The selected volume level is used for future player sessions.

22Click OK to save your changes and close the dialog box.

CallPilot Desktop Messaging Installation and Maintenance Guide

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Contents Return Trademarks Copyright 2003 Nortel NetworksContents Chapter Troubleshooting Index Contents P0607187 About CallPilot Desktop Messaging Hardware requirementsOptional hardware Related documents Software requirementsIntegrated clients Internet Mail clientsPresales Support Csan Where to get helpEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging P0607187 Desktop Messaging and data network security Before you install Desktop MessagingImap Configuring IMAP/LDAP/SMTP servers for Desktop MessagingConfiguring Desktop Messaging with IP address only Configuring environments without a DNSConfiguring your system for Desktop Messaging P0607187 Installation information Chapter Installing and configuring Desktop MessagingUninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Choosing which version of Desktop Messaging to install Installing Desktop MessagingInstalling Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging After you install Desktop Messaging To set the default email clientTo set the Timezone and Daylight Savings Time settings Using Outlook 2002 as an Internet mail client Configuring OutlookTo define the CallPilot mailbox settings To set Desktop Messaging optionsTo configure access to the CallPilot Address Book To configure text formattingMessage Format section, select Plain Text Configuring GroupWise for Desktop Messaging Configuring Novell GroupWiseRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab To update the Mail database design manually Configuring Lotus NotesUpdating the Mail database Updating the database automaticallySelect the Show advanced templates check box Select Template ServerConfiguring an Imap account on Outlook or Outlook Express Configuring Internet Mail clientsInstalling and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check boxConfiguring an Imap account on Netscape Messenger Configuring Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora ProFrom Encoding method, select Mime Testing the Eudora Pro Imap account Configuring an Ldap directory service for Eudora ProOn the Tools menu click Directory Services Click the Search Options tabInstalling and configuring Desktop Messaging P0607187 Obtaining the Desktop Messaging version number Troubleshooting during installationMicrosoft Outlook default mail client No authorization to perform this operationStart Update database design Troubleshooting Troubleshooting log on problems Invalid credentialsCallPilot Logon Failure Accessing CallPilot support tools in Outlook Troubleshooting Outlook 2002 problemsTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookTroubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop MessagingReplacing the Mail database design No entries in CallPilot Personal Name and Address Book On the Actions menu, select Download CallPilot Address BookCheck the CallPilot Address Book search base Subscriber has message access problems Troubleshooting after logging onSubscriber has problems sending messages CallPilot address book is emptySubscriber cannot send messages Messages remain in the subscriber’s OutboxSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Unknown appears in the Sender field Subscriber has problems with receiving repliesDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesMessages no longer on server Change the Check for mail every minutes settingVoice message does not play on telephone Click User PreferencesTroubleshooting To access online Help Accessing Desktop Messaging online HelpUsing Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft OutlookFor Microsoft Outlook 98 Using CPTrace Using CPTraceIMAP/SMTP CP Trace settingsTroubleshooting P0607187 Index Index
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