Nortel Networks 150, 100 manual Configuring Eudora Pro, Configuring an Imap account on Eudora Pro

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Chapter 3 Installing and configuring Desktop Messaging 45

Configuring Eudora Pro

To change any part of this configuration after it is complete, on the Tools menu click Options to display the configuration screens.

Configuring an IMAP account on Eudora Pro

1Double click the Eudora Pro icon.

The New Account Wizard - Welcome to Eudora Pro! screen appears.

2Click the Next button.

The New Account Wizard - Account Settings screen appears.

Note: If you have another IMAP account for your CallPilot mailbox, you can import the settings. This configuration assumes that the Eudora IMAP account is a new configuration.

3From Would you like to, select Create a brand new email account.

4Click the Next button.

The New Account Wizard - Personal Information screen appears.

5In the Your Name box, type the subscriber’s name.

6Click the Next button.

The New Account Wizard - E-Mail Address screen appears.

7In the E-Mail Address box type the subscriber’s CallPilot mail address.

Enter the subscriber’s email address in the form

<SMTP/VPIM prefix><mailbox number>@<local CallPilot 100/150 system>. For example: 14164067001@voiceuser.factor.com, where:

1416406 is the SMTP/VPIM prefix

7001 is the subscriber’s CallPilot mailbox number

voiceuser.factor.com is the FQDN of the CallPilot 100/150 system. If your network does not use DNS, use <hostname>.localdomain as the FQDN (where hostname is that of the CallPilot 100/150 system).

8Click the Next button.

The New Account Wizard - Logon Name screen appears.

9Check that the Logon Name box contains the part of the subscriber’s CallPilot mail address that comes after the @ sign, and click the Next button.

The New Account Wizard - Incoming E-Mail Server screen appears.

10Check that the Incoming Server box contains the FQDN of the CallPilot 100/150 system.

11From Please choose whether the server for your incoming mail uses POP or IMAP, select IMAP, and click the Next button.

The New Account Wizard - IMAP Location Prefix screen appears.

CallPilot Desktop Messaging Installation and Maintenance Guide

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Contents Return Trademarks Copyright 2003 Nortel NetworksContents Chapter Troubleshooting Index Contents P0607187 About CallPilot Desktop Messaging Hardware requirementsOptional hardware Related documents Software requirementsIntegrated clients Internet Mail clientsPresales Support Csan Where to get helpEmea Europe, Middle East, Africa Technical Support Ctas Cala Caribbean & Latin America Technical Support CtasRequirements for installing Desktop Messaging P0607187 Desktop Messaging and data network security Before you install Desktop MessagingImap Configuring IMAP/LDAP/SMTP servers for Desktop MessagingConfiguring Desktop Messaging with IP address only Configuring environments without a DNSConfiguring your system for Desktop Messaging P0607187 Installation information Chapter Installing and configuring Desktop MessagingUninstalling an earlier version of Desktop Messaging To uninstall a previous version of Desktop MessagingSetting up Microsoft Outlook 2000 in Corporate mode Choosing which version of Desktop Messaging to install Installing Desktop MessagingInstalling Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing Desktop Messaging version Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging Installing and configuring Desktop Messaging After you install Desktop Messaging To set the default email clientTo set the Timezone and Daylight Savings Time settings Using Outlook 2002 as an Internet mail client Configuring OutlookTo define the CallPilot mailbox settings To set Desktop Messaging optionsTo configure access to the CallPilot Address Book To configure text formattingMessage Format section, select Plain Text Configuring GroupWise for Desktop Messaging Configuring Novell GroupWiseRemoving the CallPilot Message Store To remove the CallPilot Message StoreClick the Volume Control tab To update the Mail database design manually Configuring Lotus NotesUpdating the Mail database Updating the database automaticallySelect the Show advanced templates check box Select Template ServerConfiguring an Imap account on Outlook or Outlook Express Configuring Internet Mail clientsInstalling and configuring Desktop Messaging Click the Directory Service tab From Send in this message format, select Plain Text Select the Send E-Mail using plain text only check boxConfiguring an Imap account on Netscape Messenger Configuring Netscape MessengerFrom the Mail & Newsgroups category, select Messages Configuring an Ldap directory service for Netscape Messenger On the Tasks menu, select Mail & Newsgroups Testing the Netscape Messenger Imap account Configuring an Imap account on Eudora Pro Configuring Eudora ProFrom Encoding method, select Mime Testing the Eudora Pro Imap account Configuring an Ldap directory service for Eudora ProOn the Tools menu click Directory Services Click the Search Options tabInstalling and configuring Desktop Messaging P0607187 Obtaining the Desktop Messaging version number Troubleshooting during installationMicrosoft Outlook default mail client No authorization to perform this operationStart Update database design Troubleshooting Troubleshooting log on problems Invalid credentialsCallPilot Logon Failure Accessing CallPilot support tools in Outlook Troubleshooting Outlook 2002 problemsTo reset the CallPilot Message Store in Outlook To access the Outbox Fix utility in OutlookTroubleshooting Lotus Notes log on problems Subscribers cannot see CallPilot Desktop MessagingReplacing the Mail database design No entries in CallPilot Personal Name and Address Book On the Actions menu, select Download CallPilot Address BookCheck the CallPilot Address Book search base Subscriber has message access problems Troubleshooting after logging onSubscriber has problems sending messages CallPilot address book is emptySubscriber cannot send messages Messages remain in the subscriber’s OutboxSubscriber cannot send a CallPilot message Select CallPilot Desktop MessagingNon-delivery notification Unknown appears in the Sender field Subscriber has problems with receiving repliesDeleted messages remain in the subscriber’s mailbox Subscriber cannot delete messagesMessages no longer on server Change the Check for mail every minutes settingVoice message does not play on telephone Click User PreferencesTroubleshooting To access online Help Accessing Desktop Messaging online HelpUsing Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft OutlookFor Microsoft Outlook 98 Using CPTrace Using CPTraceIMAP/SMTP CP Trace settingsTroubleshooting P0607187 Index Index
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