60 Chapter 4 Troubleshooting
Messages no longer on server
The subscriber receives the error message: “This message could not be found on the server. Messages must exist on the server in order to be played via the telephone. Use computer to play this file. Port failed.”
Voice messages that are saved to the subscriber’s computer are no longer in their CallPilot Inbox. The subscriber cannot play these messages from the telephone. To listen to these messages, the subscriber must use computer speakers or headphones.
Voice message does not play on telephone
The subscriber plays a voice message from the telephone. The subscriber answers the telephone when it rings but the message does not play.
1Ask the subscriber to say something like “hello,” to initiate message playback.
2Ask the subscriber to check the CallPilot player status bar. If it states Open Pending, hang up the telephone. Click Computer on the player, and then click telset playback. The phone rings again.
3Tell the subscriber that if the Status bar still says Open Pending, hang up again and wait three to five minutes and try to play the message again. If this problem continues, contact your Nortel Networks Customer Technical Support.
The Message Waiting Indicator is active but there is no new message
The subscriber’s telephone message waiting indicator is activated but there is no new message in the subscriber’s Desktop Inbox.
Messages are downloaded from CallPilot 100/150 with the same frequency as email messages (this applies only to Lotus Notes subscribers).
1To adjust the frequency, on the File menu, select Tools.
2Click User Preferences.
3Click Mail.
4Change the Check for mail every __ minutes setting.
5If you want to check for mail immediately, on the Actions menu, select Refresh CallPilot Message List.
Forwarding or replying to messages in Outlook Express when the fax keycode has not been applied
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