Seagate ST313030A manual Seagate Technology support services, Online services, Automated services

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32 Medalist 17240, 13030, 10231, 8420 and 4310, Rev. B

Seagate Technology support services

Online services

Internet

For online information about Seagate products, visit www.seagate.com or e-mail your disc or tape questions to: Presales support:

DiscPreSales@Seagate.com or Tape_Sales_Support@Seagate.com http://www.seagate.com/feedback.shmtl

Technical support: DiscSupport@Seagate.com or TapeSupport@Seagate.com http://www.seagate.com/feedback.shmtl

SeaBOARD®

SeaBOARD is a computer bulletin board system that contains information about Seagate disc and tape drive products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). This service is available worldwide.

Automated services

SeaFONE® (1-800-SEAGATE)is Seagate’s toll-free number (1-800-732-4283) to access our automated self-help services. Using a touch-tone phone, you can find answers to service phone numbers, commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives 24 hours daily. International callers can reach this service by dialing +1-405-936-1234.

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Contents Installation Guide Page Contents Medalist 17240, 13030, 10231, 8420 and 4310, Rev. B Easiest way to install your drive What you need Before you beginHandling precautions To configure the drive as a master or one drive only To configure the drive as a slaveMaster/slave jumpers Master and slave jumper settings Attaching cables and mounting the drive Attaching the cablesMounting screws Cable connectors Configuring your computer Bios Settings Drive Cylinders Heads Sectors Recommendation Addressing drive-capacity limitationsMbyte limit Cylinder limit Gbyte limitBios upgrades Partitioning and formatting your drive One driveTwo drives Installation using Disk Manager Windows 95 or Windows 98 installation Standard DOS installation Drive partitioningDrive formatting Additional installation options Non-ATA-compatible slave jumperCable select jumper Booting from a diskette Advanced Disk Manager optionsDisk Manger online manual Supported operating systems Removing the dynamic drive overlaySelect Uninstall Disk Manager Follow these instructions to remove a DDO from a driveTroubleshooting Additional troubleshooting tips Full capacity Limit capacity to 2.1 Gbytes 4,092 cylinders Screen remains blank when you power up the system System does not recognize the drivePage Medalist 17240, 13030, 10231, 8420 and 4310, Rev. B System error message, Drive not Ready, appears Fdisk error message, No Fixed Disk Present, appearsDrive does not format to full capacity System error message, HDD controller failure appears Drive again. This erases data on the driveSeagate Technology support services Online servicesAutomated services Presales Support Technical supportCustomer Service CSO Warranty repairSeaFAX 1-800-SEAGATE European support services Call CenterAfrica/Middle East support services Asia/Pacific support services Storing and shipping your drive Seagate drive and approved packing materialsWarranty Maintenance and repairElectromagnetic Compliance for the European Union SicherheitsanleitungPage Page