Limited Warranty (For US)
What your warranty covers:
•Any defect in materials or workman- ship.
For how long after your pur- chase:
•90 days - Unit exchange, which includes parts and labor.
•91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
•The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do:
•During the initial 90 days: Exchange the defective portion of your Player with a new or, at our option, refurbished unit.
•After the 90 days and within one year:
Exchange the defective portion of your Player with a new or, at our option, refurbished unit.
We will charge you a flat exchange cost to replace a defective player. This charge covers the labor cost for its repair.
How you get service:
•Contact us on the Internet at www.lyrazone.com and have your unit’s date of purchase and model/serial num- ber ready. The model/serial number information is on the back of your Player.
•Self diagnostic screens will allow you to troubleshoot your problem over the Internet.
•If after going through the trou- bleshooting screens, we determine that you should receive a replacement Player you will be provided with a Return Authorization (RA). No returns will be accepted without the RA number.
•For your convenience you may also call
Option I:
1.Provide your Discover, MasterCard or Visa account number and expiration by entering on the appropriate screen. This is for security purposes only and your account will not be charged at this time
2.We will send you a replacement unit.
3.If you return the unit to us within 14 days from the date you were provided a RA number, only items not covered by warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the Player will be charged to your credit card. This amount will be credited, less a $10 handling fee, if the unit is subsequently received.
4.Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be included on the carton along with your RA number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment:
•Evidence of purchase date such as a bill of sale.
•A brief note describing your Player problem.
•Your name, address, and phone num- ber.
Only ship the defective portion of your Player. In all cases retain the CompactFlash card. Thomson will not be responsible for any software you have returned with your product.
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