Plantronics HL10, WO201 manual Troubleshooting and Common Questions

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9 Troubleshooting and Common Questions

I can’t hear a dial tone at the headset.

I hear static.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call control button on your headset.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard.

Fine tune the listening volume with the call control button.

If the volume is still too low, adjust the desk phone listening volume on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base.

The sound is distorted when using my Savi Office system with my desk phone.

Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.

Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone.

I hear echo in the headset when using my desk phone.

Adjust the Configuration Switch. The most commonly used position is “A”, which is the default position.

Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.

Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is position 3.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in the background.

Move the base further away from your phone.

Base power supply is plugged into a power strip. Plug the power supply into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Call Plantronics at (800) 544-4660 for factory service information or contact us at plantronics.com/support.

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Plantronics Savi User Guide

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Contents Savi Office WO201 Wireless Headset System Welcome Contents Package Contents and Features Savi WH200/WH210 Headset Savi WH200/WH210 Headset FeaturesHL10 Lifter Optional Attaching Charge Cradle to Base Base Set UpConnecting Base to Desk Phone Connecting Power Supply to BaseDocking and Charging the Headset Headset Set UpFitting Headset Making a Test Call with Desk Phone Configure and Test CallChecking Configuration If You Do Not Hear a Dial Tone Lifter Set Up OptionalInstalling Lifter For Nortel i2004 Phones Only Additional Parts If RequiredExtender Arm Ringer MicrophoneMaking a Test Call Using Microsoft Office Communicator PC Set UpInstalling USB Cable Placing, Answering, and Ending Calls with Desk Phone Using Your Savi Office Wireless Headset SystemPowering Up Headset With Plantronics Software Without Plantronics Software Switching Between Desk Phone and PC AudioPlacing, Answering, and Ending Calls Other Softphones Mixing Desk Phone and PC AudioHeadsetBase Conferencing In Up to Three Additional HeadsetsMuting the Headset Subscribing a Master HeadsetDesk Phone and PC Talk Buttons Indicator Lights Setting Default Line to Desk Phone or PCSetting the Range Subscription Button Indicator LightTalk Time Checking Headset Battery LevelPlacing the Headset in Sleep Mode Headset Indicator LightSoftphone Support Plantronics Update ManagerPlantronics Software Platform Devices Tab Battery LifeFeature Settings Default Applications Tab Feature Set LockChange Password About Tab Preferences TabHelp for Device Settings Advanced Help for Device Settings BaseCan’t hear a dial tone at the headset Hear static Troubleshooting and Common QuestionsNo audio connection to PC 84158-16

HL10, WO201 specifications

The Plantronics WO201 and HL10 is a cutting-edge wireless headset system designed for use in professional settings, particularly for call centers and office environments. This device combines superior audio quality with exceptional comfort, making it an essential tool for enhanced communication.

One of the main features of the WO201 headset is its ergonomically designed ear cushions, which provide comfort during prolonged use. The lightweight construction ensures that users can wear the device for extended periods without discomfort. The adjustable headband allows for a secure fit that can accommodate a wide range of users.

The WO201 headset employs DECT (Digital Enhanced Cordless Telecommunications) technology, which provides a robust wireless connection. This technology offers crystal-clear audio quality with minimal interference, making it ideal for high-stakes conversations. The headset's wireless range extends up to 300 feet, allowing users the freedom to move around the office while staying connected to their calls.

Another standout feature is the noise-canceling microphone, which significantly reduces background noise. This ensures that the user's voice is heard clearly during calls, enhancing communication for both parties. The HL10 handset lifter adds further convenience by allowing users to answer and end calls remotely, promoting seamless interaction without being tethered to the phone.

The battery life of the WO201 is impressive, providing up to 13 hours of talk time on a single charge. The quick charging feature ensures that users spend less time waiting for the device to charge and more time on important calls. Moreover, the headset can be easily paired with multiple devices, including smartphones and computers, offering versatility in how users connect and manage their communications.

Integration with various softphones and unified communication applications is an additional advantage, making the WO201 and HL10 compatible with the most popular office communication systems. This compatibility streamlines the user experience, allowing for easy management of calls, whether through a desk phone or a computer.

In summary, the Plantronics WO201 and HL10 headset system stands out for its ergonomic design, high-quality audio performance, advanced DECT technology, and exceptional flexibility. These features, combined with reliable battery life and a noise-canceling microphone, make this headset an invaluable asset for professionals seeking to enhance their communication capabilities in a dynamic workplace.
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