Patton electronic 2635, 2603, 2621 Contact information, Patton support headquarters in the USA

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Models 2603, 2621, and 2635 Getting Started Guide

13 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

•“Contact information”—describes how to contact PATTON technical support for assistance.

•“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

•Online support—available at http://www.patton.com

•E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

•Telephone support—standard telephone support is available 5 days a week, from 8:00am to 5:00pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

•Fax—+1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

•Online support—available at http://www.patton-inalp.com

•E-mailsupport—email sent to support@patton-inalp.comwill be answered within 1 day

•Telephone support—standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

•Fax—+41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement. Pat- ton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Contents IPLink Series High Speed Routers Mailsupport@patton.com Summary Table of Contents Contents Contents Models 2603, 2621, and 2635 Getting Started Guide Remote Site Configuration Central site configuration EMC Ethernet Cable 123 Adapter Contents Models 2603, 2621, and 2635 Getting Started Guide List of Figures Models 2603, 2621, and 2635 Getting Started Guide List of Tables Structure About this guideAudience Impaired functioning PrecautionsGeneral observations Safety when working with electricityGeneral conventions Factory default parametersTypographical conventions used in this document General Information Chapter contentsGeneral attributes IPLink Series High Speed Routers overviewProtocol support EthernetPPP Support WAN InterfacesFront Panel Status LEDs and Console Port SecurityConsole port Rear panel connectors and switchesEthernet port outlined in green Power connectorGeneral Information Product Overview Introduction Sync Serial Application Applications OverviewInitial Configuration What you will need Hardware installationInterface cable installation RJ-48C pinout diagram Models 2603, 2621, and 2635 Getting Started Guide Mechanical serviceability Case being opened with a screwdriver Ethernet connector Interface connector RJ-45 DB-25 DCE Installing the AC power cordInitial Configuration Do the following Installing the Ethernet cableWeb Operation and Configuration IP address modificationPC Configuration Web BrowserModel 2603 home Model 2635 home Ethernet LAN Port Ethernet Port LAN ConnectionsBasic Ethernet port attributes Configurable Ethernet parameters Serial Port Configuration Variables WAN Serial Port ConfigurationSerial Interface T1/E1 Interface Configuration Web Interface ConfigurationWeb Configuration , enter username See figure Configuring the IPLink Series 2603 for T1 OperationConfiguring the IPLink Series 2603 for E1 Operation Line Options Fractional T1Serial Port Configuration PPP Bridged WAN ServicesWAN Services PPP Bridged WAN Service ConfigurationPPP Configuration Leave User name and Password blank. Click on Create Remote site configuration PPP RoutedClick on Create Click the Update button PPP link status LMI Configuration LMI Management Frame Relay linksWeb Configuration Methods Dlci Number Use Frame Relay ConfigurationFrame Relay bridged creation Frame Relay bridgedCentral site configuration Relay Frame Relay RoutedDescription FR routed Frame Relay Channel Routed configuration Cost Interface frame-0 WAN Services Security Configuring the router Click on Create a new serviceClick on the Create a new Ip route... hyperlink Valid gateway route Configuring the security interfacesSecurity configuration home Define ‘ppp-0’ interface as External Configuring Security PoliciesDeleting a security Policy Enabling the FirewallFirewall Portfilters Add Raw IP Filter Security TriggersConfiguring TCP port filter for FTP Adding trigger for FTP data transfer Attack Name Protocol Attacking Host Blacklisted? Intrusion Detection System IDSSecurity Global address pool and reserved map Introduction to NATEnabling NAT Click on Add Global Address Pool button Dhcp and DNS Configuration Services and features normally associated with each other NAT Dhcp ServerDhcp Server web Dhcp server configuration web Parameters for the Dhcp Server subnetDhcp IP address pool IP Addresses to be available on this subnetDNS server option information Example based on default range of IP address poolAdditional option information Default gateway option informationDhcp Relay Configuration of the Dhcp RelayDhcp Relay webpage Configuring the DNS Relay DNS RelayDNS Relay configuration webpage IP Services CLI Configuration IP ServicesWEB Server Associated Ports for the different System IP Services System Configuration Authentication web page showing default superuser AuthenticationAccess the configuration and status of the alarms AlarmAlarm & Alarm Error Log configuration Remote AccessSave UpdateBackup/Restore Restart Website SettingsSnmp Daemon Error LogSnmp Daemon configuration System ToolsSntp Client Configuration Configuring the Sntp Client Sntp Client Mode Configuration ParametersSntp Client General Configuration Parameters System Clock SettingConfiguration of the internal system calendar clock System Status Port Connection Status System StatusWAN Status LAN StatusHardware Status Defined InterfacesStatus LEDs Contacting Patton for assistance Patton support headquarters in the USA Warranty coverageContact information Returns for credit Out-of-warranty serviceReturn for credit policy RMA numbersEMC Appendix a Compliance informationCompliance SafetyRadio and TV Interference FCC Part CE Declaration of ConformityAuthorized European Representative Appendix B Specifications Ethernet General CharacteristicsSync Serial Interface T1/E1 InterfaceManagement Protocol SupportPPP Support Power and Power Supply Specifications DimensionsAC universal power supply VDC power supplyAppendix C Cable Recommendations Adapter Ethernet CableAppendix D IPLink Physical Connectors RJ-45 non-shielded RS-232 console port EIA-561 RJ-45 shielded 10/100 Ethernet portSerial port 35 M/34 and DB-25 ConnectorPin No Circuit Signal Name Direction 21 DB-15 ConnectorPin No Signal E1/T1 RJ-48C ConnectorAppendix E Command Line Interface CLI Operation CLI Terminology Using the ConsoleLocal VT-100 emulation Remote TelnetThen Adding new users Administering user accountsSetting user passwords Controlling user access Changing user settingsControlling login access
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