Intel SBX82 manual Troubleshooting charts, Memory problems, Processor problems

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Troubleshooting charts

The following tables list problem symptoms and suggested solutions. See the blade server Hardware Maintenance Manual and Troubleshooting Guide on the Intel Server Compute Blade SBX82 Resource CD for more detailed troubleshooting charts. If you cannot find the problem in these charts, run the diagnostic programs.

Memory problems

	Symptom	Suggested action

	The amount of system	Make sure that:
	memory displayed is less	• The DIMMs are seated correctly.
	than the amount of	• The DIMMs are seated correctly.
	than the amount of	• You have installed the correct type of memory.
	physical memory installed.	• You have installed the correct type of memory.
	physical memory installed.	• If you changed the memory, you updated the memory configuration in the

		Configuration/Setup Utility program.
		• All banks of memory are enabled. The blade server might have
		automatically disabled a memory bank when it detected a problem, or a
		memory bank might have been manually disabled.

Check the POST error log for error message 289:

•If the DIMM was disabled by a system management interrupt (SMI), replace the DIMM.

•If the DIMMs are not installed in pairs, install DIMMs starting with DIMM 1 and DIMM 2. Make sure there is not an unpopulated DIMM slot in the middle and make sure DIMM 3 and DIMM 4 are installed before DIMM 1 and DIMM 2

•If the system halts, make sure the DIMMs are installed in dual-ranked pairs. Swap DIMM 3 and DIMM 4 with DIMM 1 and DIMM 2.

•If the system error indicates an unsupported memory configuration, make sure there is more than one DIMM installed. Install DIMMs in DIMM slots 1 and 2. If this does not correct the error, replace the DIMMs flagged in the management module log and indicated through the Light Path Diagnostics LEDs.

•If the DIMM was disabled by the user or by POST, run the Configuration/Setup Utility program and enable the DIMM.

•If this error remains, replace the DIMM.

Processor problems

	Symptom	Suggested action

	The blade server emits a	The startup (boot) processor is not working properly.
	continuous tone during	Make sure that the startup processor is seated correctly. If it is, replace the
	POST.
	POST.	startup processor.
		startup processor.

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Contents Intel Server Compute Blade SBX82 Disclaimer Contents Configuring the blade server Safety and regulatory information Electrical Safety General SafetyVii Handling electrostatic discharge-sensitive devices To Connect To Disconnect Use safe practices when lifting Safety compliance Regulatory specifications and disclaimersElectromagnetic compatibility ECM Electromagnetic compatibility notices USAElectromagnetic compatibility notices International Japan EMC CompatibilityXiii Device User’s Information RRL Korea English translation of the notice abovePage Blade server release levers Label placement on the Sbce unit Reliability, availability, and serviceability features Features and specificationsIntel Server Compute Blade SBX82 features Power throttling Intel Server Compute Blade SBX82 specificationsMemory Integrated functions Service ProcessorProcessor Size Electrical Input EnvironmentRelated publications Major components of the blade serverPage Page Turning on the blade server Using power, controls, jumpers, switches, and indicatorsTurning off the blade server Understanding the control panel and LEDs NumLock NumLock bladeservernumber Enter System board illustration Using system board switchesSwitch block 2 SW2 and settings Using switch block 2 SW2NMI MIS Sbrd Temp MIS Installation guidelines System reliability considerationsHandling static-sensitive devices Opening the blade server cover Installing and removing the blade server from the Sbce unitStatement Removing the blade server bezel assemblyInstalling a Scsi drive Installing a Scsi hard disk driveRemoving a Scsi hard disk drive Installing memory modulesInstalling Dimms Installing an additional processor Page Lever fully open Lever closed Installing an I/O expansion card Installing a small form-factor expansion card Installing a small form-factor I/O card in the blade server Installing a standard form-factor expansion card Sbescsi IInstalling the Intel Blade Server Scsi Expansion ModuleInstalling a Scsi storage expansion unit Cover pins Scsi IDs for the hard disk drives in the expansion unit Installing a Scsi disk drive Page Opening the expansion unit cover Installing an I/O expansion card Installing an I/O expansion card in the expansion unit Replacing the battery Battery location Completing the installation Installing the blade server bezel assembly Closing the blade server cover Installing the blade server in the Sbce unit Updating your blade server configuration Input/output connectors and devices Using the Configuration/Setup Utility program Starting the Configuration/Setup Utility programConfiguration/Setup Utility menu choices Remote Console Redirection System InformationProduct Data Devices and I/O PortsBMC Network Configuration Advanced SetupMemory Settings Baseboard Management Controller BMC SettingsUsing passwords Firmware updates Using the PXE boot agent utility programConfiguring the Gigabit Ethernet controllers Blade server Ethernet controller enumeration Configuring a Scsi RAID arrayUsing the LSI Logic Configuration Utility program Light Path Diagnostics feature Diagnostic tools overviewTroubleshooting charts Diagnostic programs and error messagesRepeating long beeps Post beep code descriptionsAbbreviated list of Post error messages Post error messagesAbbreviated list of Post error messages Troubleshooting charts Memory problemsProcessor problems Mm 3 Monitor problemsNetwork connection problems Mouse problemsPower problems Option problemsLight Path Diagnostics LEDs Light path diagnosticsService processor problems Diagnosing problems using Light Path DiagnosticsLight Path Diagnostics table Light path diagnostics Page Using the documentation Before you callGetting help and information from the World Wide Web Page Index Password Scsi RAID