Intel SBX82 manual Before you call, Using the documentation

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A Getting help and technical assistance

If you need help, technical assistance, or just want more information about Intel products, you will find a wide variety of sources available from Intel to assist you. This appendix contains information about where to go for additional information about Intel and Intel products, what to do if you experience a problem with your Blade server system.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

•Check all cables to make sure that they are connected.

•Check the power switches to make sure that the system is turned on.

•Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide on the Resource CD that came with your Blade Server or Blade Chassis.

You can solve many problems without outside assistance by following the troubleshooting procedures in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most Intel systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes.

Using the documentation

Information about your Intel Server Compute Blade SBX82 is available in the documentation that comes with your system. That documentation may include printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Use the Intel Business Link (IBL) or contact your Intel support representative to obtain the latest technical information and download device drivers and updates.

Getting help and information from the World Wide Web

IBL includes up-to-date information about the Intel Server Compute Blade SBX82. IBL is at http://www.intel.com/ibl. You may also find support at the Intel support site: http://support.intel.com/support/motherboards/server/blade.htm.

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Contents Intel Server Compute Blade SBX82 Disclaimer Contents Configuring the blade server Safety and regulatory information Electrical Safety General SafetyVii Handling electrostatic discharge-sensitive devices To Connect To Disconnect Use safe practices when lifting Safety compliance Regulatory specifications and disclaimersElectromagnetic compatibility ECM Electromagnetic compatibility notices USAXiii Electromagnetic compatibility notices InternationalJapan EMC Compatibility Device User’s Information RRL Korea English translation of the notice abovePage Blade server release levers Label placement on the Sbce unit Reliability, availability, and serviceability features Features and specificationsIntel Server Compute Blade SBX82 features Power throttling Intel Server Compute Blade SBX82 specificationsMemory Integrated functions Service ProcessorProcessor Size Electrical Input EnvironmentRelated publications Major components of the blade serverPage Page Turning on the blade server Using power, controls, jumpers, switches, and indicatorsTurning off the blade server Understanding the control panel and LEDs NumLock NumLock bladeservernumber Enter System board illustration Using system board switchesSwitch block 2 SW2 and settings Using switch block 2 SW2NMI MIS Sbrd Temp MIS Handling static-sensitive devices Installation guidelinesSystem reliability considerations Opening the blade server cover Installing and removing the blade server from the Sbce unitStatement Removing the blade server bezel assemblyInstalling a Scsi drive Installing a Scsi hard disk driveRemoving a Scsi hard disk drive Installing memory modulesInstalling Dimms Installing an additional processor Page Lever fully open Lever closed Installing an I/O expansion card Installing a small form-factor expansion card Installing a small form-factor I/O card in the blade server Installing a standard form-factor expansion card Sbescsi IInstalling the Intel Blade Server Scsi Expansion ModuleInstalling a Scsi storage expansion unit Cover pins Scsi IDs for the hard disk drives in the expansion unit Installing a Scsi disk drive Page Opening the expansion unit cover Installing an I/O expansion card Installing an I/O expansion card in the expansion unit Replacing the battery Battery location Completing the installation Installing the blade server bezel assembly Closing the blade server cover Installing the blade server in the Sbce unit Updating your blade server configuration Input/output connectors and devices Configuration/Setup Utility menu choices Using the Configuration/Setup Utility programStarting the Configuration/Setup Utility program Remote Console Redirection System InformationProduct Data Devices and I/O PortsBMC Network Configuration Advanced SetupMemory Settings Baseboard Management Controller BMC SettingsUsing passwords Firmware updates Using the PXE boot agent utility programConfiguring the Gigabit Ethernet controllers Blade server Ethernet controller enumeration Configuring a Scsi RAID arrayUsing the LSI Logic Configuration Utility program Light Path Diagnostics feature Diagnostic tools overviewTroubleshooting charts Diagnostic programs and error messagesRepeating long beeps Post beep code descriptionsAbbreviated list of Post error messages Post error messagesAbbreviated list of Post error messages Processor problems Troubleshooting chartsMemory problems Mm 3 Monitor problemsNetwork connection problems Mouse problemsPower problems Option problemsLight Path Diagnostics LEDs Light path diagnosticsService processor problems Diagnosing problems using Light Path DiagnosticsLight Path Diagnostics table Light path diagnostics Page Getting help and information from the World Wide Web Using the documentationBefore you call Page Index Password Scsi RAID