DCI reserves the right to make changes in design and improvements upon DCI Products from time to time, and User understands that DCI shall have no obligation to upgrade any previously manufactured DCI Product to include any such changes.
The foregoing Limited Warranty is DCI’s sole warranty and is made in place of all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any implied warranty arising from course of performance, course of dealing, or usage of trade. If DCI has substantially complied with the warranty claim procedures described below, such procedures shall constitute User’s sole and exclusive remedy for breach of the Limited Warranty.
In no event shall DCI be liable for any indirect, special, incidental, or consequential damages or for any cover, loss of information, profit, revenue or use based upon any claim by User for breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. In no event shall DCI’s liability exceed the amount User has paid for the DCI Product. To the extent that any applicable law does not allow the exclusion or limitation of incidental, consequential or similar damages, the foregoing limitations regarding such damages shall not apply.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Limited Warranty shall be governed by the laws of the State of Washington.
WARRANTY CLAIM PROCEDURES
1.If you are having problems with your DCI Product, you must first contact the Authorized DCI Dealer where it was purchased. If you are unable to resolve the problem through your Authorized DCI Dealer, contact DCI’s Customer Service Department in Kent, Washington, USA at the above telephone number between 6:00 a.m. and 6:00 p.m. Pacific Time and ask to speak with a customer service representative. (The above “800” number is available for use only in the USA and Canada.) Prior to returning any DCI Product to DCI for service, you must obtain a Return Merchandise Authorization (RMA) number. Failure to obtain a RMA may result in delays or return to you of the DCI Product without repair.
2.After contacting a DCI customer service representative by telephone, the representative will attempt to assist you in troubleshooting while you are using the DCI Product during actual field operations. Please have all related equipment available together with a list of all DCI Product serial numbers. It is important that field troubleshooting be conducted because many problems do not result from a defective DCI Product, but instead are due to either operational errors or adverse conditions occurring in the User’s drilling environment.
3.If a DCI Product problem is confirmed as a result of field troubleshooting discussions with a DCI customer service representative, the representative will issue a RMA number authorizing the return of the DCI Product and will provide shipping directions. You will be responsible for all shipping costs, including any insurance. If, after receiving the DCI Product and performing diagnostic testing, DCI determines the problem is covered by the Limited Warranty, required repairs and/or adjustments will be made, and a properly functioning DCI Product will be promptly shipped to you. If the problem is not covered by the Limited Warranty, you will be informed of the reason and be provided an estimate of repair costs. If you authorize DCI to service or repair the DCI Product, the work will be promptly performed and the DCI Product will be shipped to you. You will be billed for any costs for testing, repairs and adjustments not covered by the Limited Warranty and for shipping costs. In most cases, repairs are accomplished within 1 to 2 weeks.
4.DCI has a limited supply of loaner equipment available. If loaner equipment is required by you and is available, DCI will attempt to ship loaner equipment to you by overnight delivery for your use while your equipment is being serviced by DCI. DCI will make reasonable efforts to minimize your downtime on warranty claims, limited by circumstances not within DCI’s control. If DCI provides you loaner equipment, your equipment must be received by DCI no later than the second business day after your receipt of loaner equipment. You must return the loaner equipment by overnight delivery for receipt by DCI no later than the second business day after your receipt of the repaired DCI Product. Any failure to meet these deadlines will result in a rental charge for use of the loaner equipment for each extra day the return of the loaner equipment to DCI is delayed.
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