Avocent DM2000 manual Appendix B Technical Support, To resolve an issue

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Appendices 45

Appendix B: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service.

To resolve an issue:

1.Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

2.Check our web site at www.avocent.com/support to search the knowledge base or use the online service request.

3.Call the Avocent Technical Support location nearest you.

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Contents EmergeTM DM2000 Desktop Manager USA Notification Canadian Notification EmergeTM DM2000 Desktop Manager Instructions Table of Contents Managing Users User Authentication Services Vi EmergeTM DM2000 Desktop Manager Installer/User Guide List of Figures Viii EmergeTM DM2000 Desktop Manager Installer/User Guide List of Tables EmergeTM DM2000 Desktop Manager Installer/User Guide Web-based access and control Features and BenefitsSecure authentication and communication IntroductionSupported Units System ComponentsTarget Device Explorer WindowDisplaying pages Using the side navigation barInternet Explorer Considerations Using keyboard commandsFirewalls Refreshing a windowEmergeTM DM2000 Desktop Manager Installer/User Guide Rack Mount Safety Considerations Safety PrecautionsManagement Appliance Configuration Cabling Installation, Maintenance and Safety TipsHardware Installation and Setup Installing the Management Appliance To connect and power up the Management ApplianceTo configure the IP address of the Management Appliance Hardware Installation and Setup EmergeTM DM2000 Desktop Manager Installer/User Guide Units View Windows Accessing the Management Appliance Web InterfaceTo access Units View windows Accessing Units View windowsTypes of Units View windows Units View windows fieldsUnit Overview windows Adding UnitsTo view overview information for a unit Add Unit WizardAdding units from a range of IP addresses Adding a single applianceTo add a single unit that already has an IP address To add a unit from a range of IP addressesTo add a unit from a Subnet Adding Units on an IP SubnetDeleting Units Managing unitsViewing Unit Overview Information To delete a unitChanging Unit Properties To access the Unit Overview windowTo change the name of a unit To change the properties of a unitAuthentication Server Settings To change the network settings of a managed unitTo view Unit Authentication Server settings Rebooting a unit Enabling Auto-Login Mode for an Ecms ReceiverViewing Version Information Setting the Operating Mode for an Ecms Receiver To enable or disable Auto-Login Mode for an Ecms ReceiverTo change the Operating Mode for an Ecms Receiver Managing Firmware Upgrades To upgrade the firmware on a single unitActive Media Sessions Department and Location Groups All active media sessionsPerforming a Forced Log-Out To change the name of a department or location To delete a department or locationEmergeTM DM2000 Desktop Manager Installer/User Guide To display the User Accounts window User Accounts WindowsTo add a new Management Appliance administrator Management Appliance AdministratorsAdding User Accounts UsersTo enable a user account To disable a user accountDeleting User Accounts Enabling and Disabling User AccountsUser Access Configurations Managing User AccountsViewing User Account Overview Information To change a user password User PasswordsChanging User Account Properties UsernameUser Contact Details To change user account restrictions settingsEditing User Account Restrictions User Account restrictionsTo set the user authentication settings User Authentication ServicesEmergeTM DM2000 Desktop Manager Installer/User Guide To enable Transmitter pooling Backup and RestoreTo disable Transmitter pooling Ecms Transmitter PoolingTo restore the Management Appliance database Management Appliance UpgradeTo upgrade your Management Appliance software To back up the Management Appliance databaseTo display the Unit Firmware Files window Firmware ManagementTo add a firmware file To display firmware informationEmergeTM DM2000 Desktop Manager Installer/User Guide Event severity Event Severity and CategoriesChanging the Event Log Retention Period Displaying the Event LogEvent categories Event log display fieldsCreating an Event Log .csv File To change the event log retention periodTo create an event log.csv file EmergeTM DM2000 Desktop Manager Installer/User Guide Appendices Power Appendix a Technical SpecificationsAppendix B Technical Support To resolve an issueEmerge TM DM2000 Desktop Manager Installer/User Guide GNU General Public License License InformationEmergeTM DM2000 Desktop Manager Installer/User Guide License Information EmergeTM DM2000 Desktop Manager Installer/User Guide For Technical Support 590-786-501A