Technical Information
Returns Procedure
Claims
The user must send the merchandise prepaid, in the original box, and with its original packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #) before shipping the fixture. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization Number (RMA #). CHAUVET® will refuse any product returned without an RMA #.
DO NOT write the RMA # directly on the box. Instead, write it on a properly affixed label.
Once you receive the RMA #, please include the following information on a piece of paper inside the box:
·Your name
·Your address
·Your phone number
·The RMA #
·A brief description of the problem
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. As a suggestion, proper UPS packing or
CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).
The carrier is responsible for any damage incurred during shipping to this product or any part that shipped with it. Therefore, if the received merchandise appears to have damages caused during shipping, the customer must submit the damage report and any related claims with the carrier, not CHAUVET®. The customer must submit the report upon reception of the damaged merchandise. Failure to do so in a timely manner may invalidate the customer’s claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping, or concealed damage, the customer must make claims to CHAUVET® within seven (7) days of receiving the merchandise.
Contact Us World Headquarters
General Information
CHAUVET®
5200 NW 108th Avenue Sunrise, FL 33351 Voice: (954)
Technical Support
Voice: (954)
Fax: (954)
World Wide Web
www.chauvetlighting.com
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