Chapter 3 Troubleshooting
Table | Troubleshooting WAN Interface Cards |
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Symptom | Possible Cause(s) |
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Router does not recognize WAN interface card
•Confirm that the Cisco IOS software version installed in the router supports the WAN interface card. The Cisco WAN Interface Cards Hardware Installation Guide lists the software requirements for each card.
•Make sure that the card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.
•Use the show diag command to display information about the card:
Router# show diag |
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Slot 0: |
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C1700 1FE Mainboard port adapter, 2 ports |
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Port adapter is analyzed |
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Port adapter insertion time unknown |
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Hardware revision 0.0 |
| Board revision | UNKNOWN | ||||||||
Serial number | 1314672220 | Part number |
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Test history | 0x0 |
| RMA number |
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EEPROM format version 1 |
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EEPROM contents (hex): |
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0x20: | 01 | B2 00 | 00 | 4E 5C | 4E | 5C 00 | 00 | 00 00 | 00 | 00 00 | 00 |
0x30: | 00 | 00 00 | 04 | 00 00 | 00 | 00 00 | 00 | 00 00 | 00 | 00 00 | 00 |
WIC Slot 0: |
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Serial 1T WAN daughter card |
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Hardware revision 1.1 |
| Board revision | E0 |
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Serial number | 7131279 |
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Test history | 0x0 |
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Connector type | Wan Module |
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EEPROM format version 1 |
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EEPROM contents (hex): |
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0x20: 01 02 01 01 00 6C D0 8F 49 06 EF 02 00 | 00 00 00 | ||||||||||
0x30: 70 00 00 00 98 01 23 01 FF FF FF FF FF | FF FF FF | ||||||||||
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Router recognizes the WAN interface card(s), but the card port(s) do not initialize.
•Make sure that the card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.
•Check the external cable connections to make sure they are secure.
Router does not boot properly or continuously or intermittently reboots.
Make sure that the WAN interface card is correctly installed in the router. Refer to the “Installing WAN Interface Cards” section in the “Installing the Cisco 1700 Router” chapter.
| Cisco 1700 Router Hardware Installation Guide |