Cisco Systems 1700 manual Submitting a Service Request, Definitions of Service Request Severity

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

 

Cisco 1700 Router Hardware Installation Guide

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78-5405-03

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Contents Cisco 1700 Router Hardware Installation Guide Corporate HeadquartersPage Cisco 1700 Router Hardware Installation Guide Page N T E N T S Wall-Mounting Troubleshooting Vii Viii About This Guide Audience and ScopeOrganization Related PublicationsConventions Xii Xiii Obtaining Documentation Cisco.comDocumentation DVD Documentation Feedback Cisco Product Security OverviewOrdering Documentation Reporting Security Problems in Cisco Products PsirtObtaining Technical Assistance Cisco Technical Support WebsiteSubmitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Cisco 1700 Router Hardware Installation Guide 78-5405-03 Cisco 1700 Router Overview Cisco 1700 Router Key Features Key FeaturesFeature Description Rear-Panel Connectors Connector/Slot Label/Color DescriptionRear-Panel Ports and LEDs Rear-Panel LEDs LED Label Color DescriptionACT Front-Panel LEDsPWR COLACT/CHØ ACT/CH1Router Memory Types of MemoryAmounts of Memory 1700# show versionUnpacking the Router Router Box ContentsEquipment When You Use It Additional Required EquipmentHardware Installation Guide that comes with every card NT1Cisco 1700 Router Overview Installing the Cisco 1700 Router Before Installing the RouterConnecting the Router to Your Local Network Connecting the Router to the Local Network Installing WAN Interface Cards Safety InformationInstalling a WAN Interface Card Installing the Cards in Correct SequenceInstalling the Cards Inserting a WAN Interface Card in the Router Connecting Power to the Router Connecting the Power Supply Verifying Your Installation Optional Installation Steps Connecting a PCConnecting a Modem Connecting the Console Cable to the RouterConnecting a Modem to the Router Wall-Mounting Wall-Mount Brackets-Bottom of RouterInstalling the Cisco 1700 Router Installing the Cisco 1700 Router Troubleshooting Contacting Cisco or Your ResellerRecovering a Lost Password Change the Configuration RegisterConfiguration register is Reset the Router Reset the Password Problem Solving Reset the Configuration Register ValueOK LED Blinking Patterns OK LED DiagnosticsTroubleshooting WAN Interface Cards and Cables Number of Blinks MeaningTroubleshooting WAN Interface Cards Symptom Possible CausesTroubleshooting the Power System Symptom Possible CausesTroubleshooting the Power System Troubleshooting Isdn Isdn S/T Isdn UTroubleshooting Isdn Use show isdn statusTable A-1 Router Specifications Description SpecificationAppendix a Technical Specifications Cabling Specifications RJ-45 Pin Signal Direction Ethernet CablesTX+ RX+ Console Cable and Adapters Specification 10BaseT 100BaseTXEthernet Network Cabling Guidelines Table B-2 Ethernet Cabling GuidelinesConsole Terminal Signal RJ-45 Pin DB-9 Pin DB-25 PinTable B-3 Console Cable and Adapter Pinouts Port Console Cable AdapterInstalling and Upgrading Router Memory Opening the Chassis Figure C-1 Removing the Chassis Screws Locating Memory Figure C-2 Cisco 1700 Motherboard-Memory LocationsInstalling a Mini-Flash Module Figure C-3 Mini-Flash ModuleFigure C-4 Installing a Mini-Flash Module Removing a Mini-Flash ModuleInstalling a Dimm Figure C-5 Removing a Mini-Flash ModuleFigure C-6 Installing a Dimm Closing the ChassisFigure C-7 Closing the Chassis Appendix C Installing and Upgrading Router Memory Ordering and Configuring an Isdn Line Isdn BRI Line Configuration RequirementsIsdn BRI Switch Types Table D-1 Isdn BRI Switch TypesSwitch Type Keywords Switch Type Provisioning Isdn BRI Provisioning by Switch TypeTable D-2 Isdn Provisioning by Switch Type Mterm =Defining Isdn Service Profile Identifiers Isdn Configuration Options Snapshot RoutingBandwidth on Demand and Dial Backup Dial-on-Demand RoutingNumerics IN-2 IN-3 IN-4 IN-5 IN-6
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