Warranty and Return
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return material authorization (RMA) number is not required. However, you must contact the ASC prior to returning the product or presenting the unit to verify any return procedures that may apply to that particular facility and that the ASC repairs this particular Xantrex product.
Out of Warranty Service
If the warranty period for your product has expired, if the unit was damaged by misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee.
To return your product for out of warranty service, contact Xantrex Customer Service for a Return Material Authorization (RMA) number and follow the other steps outlined in “Return Procedure” on page
Payment options such as credit card or money order will be explained by the Customer Service Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units with excessive damage, an additional fee will be charged. If applicable, you will be contacted by Customer Service once your unit has been received.
Information About Your System
As soon as you open your System Control Panel package, record the following information and be sure to keep your proof of purchase.
❐ | Serial Number | ______________________ |
❐ | Product Number | |
❐ | Purchased From | ______________________ |
❐ | Purchase Date | ______________________ |
If you need to contact Customer Service, please record the following details before calling. This information will help our representatives give you better service.
❐ Type of installation (e.g. RV, truck) | ______________________ | |
❐ Length of time SCP has been installed | ______________________ | |
❐ | Battery/battery bank size | ______________________ |
❐ Battery type (e.g. flooded, sealed gel cell, AGM) | ______________________ | |
❐ DC wiring size and length | ______________________ | |
❐ | Alarm sounding? | ______________________ |
❐ Description of indicators on front panel | ______________________ | |
❐ Appliances operating when problem occurred | ______________________ | |
❐ | Description of problem | ______________________ |