HP Z Virtual manual Support and other resources, Before you contact HP, HP contact information

11 Support and other resources

NOTE: While some of the documentation that supports this product contains the HP Proliant and the DL380p Gen8 Server product names, most of the information in those documents is relevant to this workstation product. Since this product is supported on VMware and Citrix operating systems only, information specific to Microsoft Windows and Linux may not apply.

Before you contact HP

Be sure to have the following information available before you call HP:

●Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

●Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://www.hp.com/go/OAlog).

●Technical support registration number (if applicable)

●Product serial number

●Product model name and number

●Product identification number

●Applicable error messages

●Add-on boards or hardware

●Third-party hardware or software

●Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

●To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

●If you have purchased a Care Pack (service upgrade), see the Support & Drivers website (http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://www.hp.com/go/cpc).

Before you contact HP 99