HP xw4100 manual Self Troubleshooting, HP Insight Diagnostics

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Troubleshooting

Self Troubleshooting

This section provides some self-help tools and troubleshooting tables that you can use to troubleshoot your system.

HP Insight Diagnostics

HP Insight Diagnostics is an offline diagnostic utility that allows you to perform system testing. With this utility, you can test your system hardware and view the hardware configuration information for your system.

To use the HP Insight Diagnostics utility, insert the HP Insight Diagnostics CD into your system and boot. Follow the onscreen menu options and directions to begin your testing.

NOTE: Should you not have the HP Insight Diagnostics CD available,

you can download the image from www.hp.com/go/workstationsupport.

1.Click on your workstation model link then click the download drivers and software link.

2.Select your language and then click the appropriate operating system link.

3.From the download drivers and software screen, click the Diagnostics link and then click the appropriate diagnostic program link.

For more information on using HP Insight Diagnostics, click the Help tab from within the program or refer to the Service and Technical Reference Guide web link located on the Documentation Library CD.

Getting Started Guide

www.hp.com

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Contents June Getting Started GuideGetting Started Guide HP Workstations Contents Index Features and AccessoriesTroubleshooting Additional Documentation PrefaceFinding Information SupportLinux-based Workstations Using the Documentation Library CDWindows-based Workstations Product Bulletin Parts and AccessoriesLocating Regulatory Information Subscriber’s ChoicePreface Viii Quick Setup Hardware SetupDescription Xw4100/xw4200 Front Panel ComponentsXw6200 Front Panel Components Xw8200 Front Panel Components Component Xw4100 Rear Panel ComponentsComponent Xw4200 Rear Panel ComponentsXw6200 Rear Panel Components Xw8200 Rear Panel Components Keyboard Component Description Customizing the Easy Access buttonsUsing the Windows Logo Key Special Mouse Functions ItemDescription Serial Number and COA Label LocationHardware Setup Starting up the Operating System Software SetupWindows-preinstalled Workstations Restoring the Software Energy Star Installing or Upgrading Device DriversCustomizing the Monitor Display AccessibilityStarting up the Linux Operating System Linux-preinstalled WorkstationsDownloading the Latest HP Driver CD Installing with the HP Driver CDRestoring the Linux Operating System Verifying Hardware Compatibility Linux-enabled WorkstationsUpgrading Device Drivers Hyper-Threading Technology Installing the Linux Operating SystemTurning off the Workstation Software Setup Security Features Features and AccessoriesAccessories Chassis Conversion FeaturesHP Insight Diagnostics TroubleshootingSelf Troubleshooting Helpful Hints HP Help and Support CenterDuring Operation At StartupBasic Troubleshooting Problem Cause Solution Solving General ProblemsNum Lock key ProblemCause Solution System does not power Probable Recommended Problem Cause Solution Solving Hardware Installation ProblemsProbable Recommended Problem Cause Solution Probable Recommended ProblemCause Solution Interpreting xw4100 Diagnostic Lights and Audible CodesPossible Recommended Activity Beeps Cause Action Is off Suspend To Disk or Hibernate ModeAn indicator Possible Recommended Activity Beeps Cause Action For systems with a graphics Support Power on Possible Recommended Activity Beeps Cause Action Red Power LED Possible Recommended Activity Beeps Cause Action Possible Recommended Activity Beeps Cause Action Replace the system Power on Calling Technical Support Index Index Index-3 Index-4