HP xw4100 manual HP Help and Support Center, Helpful Hints

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Troubleshooting

HP Help and Support Center

The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP workstation such as configuration information by clicking Start > Help and Support Center. The interface also provides customized help and support links to the HP website related to your HP workstation.

E-Support

For online access to technical support information and tools, go to www.hp.com/support. Support resources include web-based

troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and proactive notification services.

The following sites are also available to you.

www.hp.com—Provides useful product information.

www.hp.com/support/workstation_manuals—Provides the latest online documentation.

http://www.hp.com/go/workstationsupport—Provides technical support information for your workstation.

http://welcome.hp.com/country/us/eng/wwcontact.html

Provides a listing of the worldwide technical support phone numbers.

Helpful Hints

If you encounter some minor problem with your workstation, monitor, or software, refer to the following list of general suggestions before taking further action.

4–2

www.hp.com

Getting Started Guide

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Contents Getting Started Guide JuneGetting Started Guide HP Workstations Contents Features and Accessories TroubleshootingIndex Preface Finding InformationSupport Additional DocumentationUsing the Documentation Library CD Windows-based WorkstationsLinux-based Workstations Parts and Accessories Locating Regulatory InformationSubscriber’s Choice Product BulletinPreface Viii Hardware Setup Quick SetupXw4100/xw4200 Front Panel Components DescriptionXw6200 Front Panel Components Xw8200 Front Panel Components Xw4100 Rear Panel Components ComponentXw4200 Rear Panel Components ComponentXw6200 Rear Panel Components Xw8200 Rear Panel Components Keyboard Customizing the Easy Access buttons Component DescriptionUsing the Windows Logo Key Special Mouse Functions Serial Number and COA Label Location ItemDescriptionHardware Setup Software Setup Windows-preinstalled WorkstationsStarting up the Operating System Restoring the Software Installing or Upgrading Device Drivers Energy StarAccessibility Customizing the Monitor DisplayLinux-preinstalled Workstations Starting up the Linux Operating SystemInstalling with the HP Driver CD Restoring the Linux Operating SystemDownloading the Latest HP Driver CD Linux-enabled Workstations Upgrading Device DriversVerifying Hardware Compatibility Installing the Linux Operating System Hyper-Threading TechnologyTurning off the Workstation Software Setup Features and Accessories Security FeaturesChassis Conversion Features AccessoriesTroubleshooting Self TroubleshootingHP Insight Diagnostics HP Help and Support Center Helpful HintsAt Startup During OperationBasic Troubleshooting Solving General Problems Problem Cause SolutionNum Lock key ProblemCause Solution System does not power Solving Hardware Installation Problems Probable Recommended Problem Cause SolutionProbable Recommended Problem Cause Solution Interpreting xw4100 Diagnostic Lights and Audible Codes Probable Recommended ProblemCause SolutionIs off Suspend To Disk or Hibernate Mode Possible Recommended Activity Beeps Cause ActionAn indicator Possible Recommended Activity Beeps Cause Action For systems with a graphics Support Power on Possible Recommended Activity Beeps Cause Action Red Power LED Possible Recommended Activity Beeps Cause Action Possible Recommended Activity Beeps Cause Action Replace the system Power on Calling Technical Support Index Index Index-3 Index-4