HP xw4100 manual Probable Recommended Problem Cause Solution

Page 44

Troubleshooting

 

Probable

Recommended

Problem

Cause

Solution

 

 

 

 

Workstation will not

Wrong memory

1.

Review the

start.

modules were used

 

documentation that

 

in the upgrade or

 

came with the system to

 

memory modules

 

determine if you are

 

were installed in the

 

using the correct

 

wrong location.

 

memory modules and to

 

 

 

verify the proper

 

 

 

installation.

 

 

2.

Observe the beeps and

 

 

 

LED lights on the front of

 

 

 

the workstation. See

 

 

 

“Interpreting Diagnostic

 

 

 

Lights and Audible

 

 

 

Codes” to determine

 

 

 

possible causes.

 

 

3. If you still cannot resolve

 

 

 

the issue, contact

 

 

 

Customer Support.

 

 

 

 

Power LED blinks Red

Memory is installed

1.

Reseat DIMMs. Power

five times, once every

incorrectly or is bad.

 

on the system.

second, followed by a

 

2.

Replace DIMMs one at

two second pause, and

 

 

 

a time to isolate faulty

the workstation beeps

 

 

 

 

module.

five times.

 

 

 

3. Replace third-party

 

 

 

 

 

memory with HP

 

 

 

memory.

 

 

4.

Replace the system

 

 

 

board.

 

 

 

 

4–10

www.hp.com

Getting Started Guide

Image 44
Contents Getting Started Guide JuneGetting Started Guide HP Workstations Contents Index Features and AccessoriesTroubleshooting Preface Finding InformationSupport Additional DocumentationLinux-based Workstations Using the Documentation Library CDWindows-based Workstations Parts and Accessories Locating Regulatory InformationSubscriber’s Choice Product BulletinPreface Viii Hardware Setup Quick SetupXw4100/xw4200 Front Panel Components DescriptionXw6200 Front Panel Components Xw8200 Front Panel Components Xw4100 Rear Panel Components ComponentXw4200 Rear Panel Components ComponentXw6200 Rear Panel Components Xw8200 Rear Panel Components Keyboard Customizing the Easy Access buttons Component DescriptionUsing the Windows Logo Key Special Mouse Functions Serial Number and COA Label Location ItemDescriptionHardware Setup Starting up the Operating System Software SetupWindows-preinstalled Workstations Restoring the Software Installing or Upgrading Device Drivers Energy StarAccessibility Customizing the Monitor DisplayLinux-preinstalled Workstations Starting up the Linux Operating SystemDownloading the Latest HP Driver CD Installing with the HP Driver CDRestoring the Linux Operating System Verifying Hardware Compatibility Linux-enabled WorkstationsUpgrading Device Drivers Installing the Linux Operating System Hyper-Threading TechnologyTurning off the Workstation Software Setup Features and Accessories Security FeaturesChassis Conversion Features AccessoriesHP Insight Diagnostics TroubleshootingSelf Troubleshooting HP Help and Support Center Helpful HintsAt Startup During OperationBasic Troubleshooting Solving General Problems Problem Cause SolutionNum Lock key ProblemCause Solution System does not power Solving Hardware Installation Problems Probable Recommended Problem Cause SolutionProbable Recommended Problem Cause Solution Interpreting xw4100 Diagnostic Lights and Audible Codes Probable Recommended ProblemCause SolutionIs off Suspend To Disk or Hibernate Mode Possible Recommended Activity Beeps Cause ActionAn indicator Possible Recommended Activity Beeps Cause Action For systems with a graphics Support Power on Possible Recommended Activity Beeps Cause Action Red Power LED Possible Recommended Activity Beeps Cause Action Possible Recommended Activity Beeps Cause Action Replace the system Power on Calling Technical Support Index Index Index-3 Index-4