HP xw4100 manual Solving General Problems, Problem Cause Solution

Troubleshooting

Solving General Problems

You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, you can contact an HP customer care center, or you can contact an authorized dealer or reseller. For a list of support telephone numbers for your

region, visit the HP website at: http://welcome.hp.com/country/us/eng/wwcontact.html

Problem	Cause	Solution
Workstation appears	Software control of	Press and hold the power
locked up and will not	the power switch is	button for at least four
turn off when the power	not functional.	seconds until the workstation
button is pressed.		turns off.
Workstation will not	Workstation is in	Press the power button to
respond to USB	standby mode.	resume from standby
keyboard or mouse.		mode.

CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data.

Workstation date and	RTC (real-time clock)
time display is incorrect.	battery may need to
	be replaced.
	NOTE: Connecting
	the workstation to a
	live AC outlet
	prolongs the life of
	the RTC battery.

First, reset the date and time using Computer Setup (F10). If the problem persists, replace the RTC battery. See the Service and Technical Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.

Workstation appears to	Network driver is	Establish a network
pause periodically.	loaded and no	connection, or use Computer
	network connection	Setup (F10) to disable the
	is established.	network controller.

Getting Started Guide www.hp.com 4–5