HP 339820-002 manual Has the customer performed the Run Diagnostics feature?

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Has the customer performed the Run Diagnostics feature?

1.Ask the customer to perform Run Diagnostics ("Running System Diagnostics" on page 56).

NOTE: In a cascaded configuration, the Run Diagnostics feature does not perform diagnostics on cascaded console switches. The Run Diagnostics feature must be performed locally on each console switch. To locally connect your cascaded console switch, refer to "How do I locally connect a cascaded console switch? (on page 52)."

2.Ask the customer if any of the test failed ("When the Run Diagnostics test fails" on page 48) and, if so, to take the necessary action.

Does the console switch detect a server connection?

1.Ask the customer to connect one of the RJ-45 ports ("Components" on page 71) on the rear panel of the console switch to a server with an UTP CAT5 cable and an interface adapter.

2.Ask the customer to power on the server and ask if the connection appears on the OSD. The connection should be "discovered" and reported by an EID, name, or port number.

Does the customer have the correct configurations?

1.Ask the customer to be sure that the console switch configurations ("Replacing the console switch" on page 28) are correct.

2.Ask the customer to be sure that the cascade configurations ("Cascading console switches" on page 62) are correct.

3.Ask the customer to be sure that the cascaded console switches are powered on.

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

4.Ask the customer to be sure that the cascaded console switches ("Updating the cascaded console switch firmware" on page 59) and all attached interface adapters ("Updating the interface adapter firmware" on page 60) have updated firmware.

Are the cable connections correct?

1.Ask the customer to check all cable connections between the console switch, UTP CAT5 cables, interface adapters ("Replacing the interface adapter" on page 43), expansion modules ("Replacing the expansion module" on page 42), and servers.

2.Ask the customer if the interface adapter connectors are connected to the correct ports on the attached servers.

3.Ask the customer if the correct interface adapters are being used. Only HP interface adapters can be used with this product.

4.Ask the customer if a UTP CAT5 cable is connected from the RJ-45 port on the interface adapter to the appropriate server port ("Components" on page 71) on the rear panel of the console switch.

5.Ask the customer if the UTP CAT5 cables being used are the correct cable length ("Connection length table" on page 74).

6.Ask the customer if the standard UTP CAT5 cables supplied by HP are being used. The cables being used must be unshielded twisted pair, utilizing all four pairs of wires.

7.Ask the customer if an expansion module is being used, and if so to be sure that the console switch is connected to the IN port on the expansion module. The OUT ports on the expansion module should be connected to the attached servers by interface adapters.

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Contents HP KVM Server Console Switch Maintenance and Service Guide Important Safety Information Contents Diagnostic tools Viewing and selecting ports and servers Parts only warranty service Customer self repairRéparation par le client CSR Riparazione da parte del cliente Service de garantie pièces seulesServizio di garanzia per i soli componenti Reparaciones del propio cliente Servicio de garantía exclusivo de componentes Garantieservice Parts Only Reparo feito pelo clienteServiço de garantia apenas para peças Customer self repair Customer self repair Customer self repair Customer self repair Illustrated parts catalog Exploded viewThis section ‡REQUIREMENT Page System components Page Replaceable spare parts HP KVM Server Console Switch spares kitConsole switch hardware spares kit Interface adapter spares kits Expansion module spares kit UTP CAT5 cable spares kit Expansion module hardware spares kitSerial cable spares kit Removal and replacement procedures Safety considerationsRequired tools Removal and replacement procedure tips Removing the console switchReplacing the console switch Removing the console switch side-mount hardware Removing the console switch standard-mount hardware Removal and replacement procedures Replacing the console switch side-mount hardware Removing the console switch cantilever-mount hardwareRemoval and replacement procedures Type B-square-hole rails Replacing the console switch standard-mount hardware Removal and replacement procedures Type A-round-hole rails Replacing the console switch cantilever-mount hardwareType B-square-hole rails Removal and replacement procedures Removing the expansion module Removal and replacement procedures Replacing the expansion module Removing and replacing the expansion module hardware Removing the interface adapterReplacing the interface adapter Troubleshooting sequence TroubleshootingIs the console switch operational? Has the customer verified the firmware version?Does the console switch detect a server connection? Has the customer performed the Run Diagnostics feature?Does the customer have the correct configurations? Are the cable connections correct?Diagnosing the problem When the local user cannot view the OSD copyright notice When the console switch password is lostWhen the OSD is distorted or not readable When the local user cannot view the OSD flagWhen the OSD is inaccessible When the Run Diagnostics test failsWhen the video resolution is distorted Frequently asked questions Are the expansion module ports hot-pluggable?Are the interface adapters hot-pluggable? How do I access the Main dialog box? Can the console switch be mounted in a round-hole rack?How do I locally connect a cascaded console switch? How do I cascade console switches?How do I look at my console switch firmware version? How do I change the keyboard language?Is the console switch compatible with ILO and RILOE? How do I use the Run Diagnostics feature?Where can I get more information? How do I look at my interface adapter firmware version?Frequently asked questions Activating Run Diagnostics Diagnostic toolsMemory Test Running System DiagnosticsDisplaying the console switch firmware version Displaying the firmware versionDisplaying the interface adapter firmware version Displaying the firmware version Updating the console switch firmware Updating the cascaded console switch firmwareUpdating the firmware Updating the interface adapter firmware Updating the interface adapter firmware simultaneouslyUpdating the interface adapter firmware individually Click Load Firmware Cascading console switches Compatible console switch modelsCompaq Server Console Switch HP IP Console Switch Server KVM cable Local port Cascaded console switch Not shown Mount the console switches in the rack Cascading console switches Example of an HP IP Console Switch cascade configuration Viewing and selecting ports and servers Viewing serversViewing the Port column Viewing the Server Status column Component identification ComponentsEID Location for the interface adapter Serial number location Console switch spares specifications SpecificationsConnection length table Technical support Before you contact HPHP contact information Acronyms and abbreviations SPS-ADPTR, INTFC, KYBD/VID/MSE IndexIndex

339820-002 specifications

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