HP 339820-002 manual When the local user cannot view the OSD flag, When the OSD is inaccessible

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When the local user cannot view the OSD flag

Ask the customer to preview the preferences selected in the OSD to determine if the local port display has been disabled or set to time out. If the preferences are set not to display the OSD flag or to have the flag time out, then the OSD flag does not display.

When the OSD is distorted or not readable

Ask the customer to be sure that the monitor to which the target server is set to supports the refresh rate.

When the OSD is inaccessible

Ask the customer to press the Ctrl key twice.

When the Run Diagnostics test fails

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

1.Update the console switch firmware ("Updating the console switch firmware" on page 59).

2.Update the interface adapter firmware ("Updating the interface adapter firmware" on page 60).

When the servers are still listed although they have been disconnected

Ask the customer to perform the Run Diagnostics ("Running System Diagnostics" on page 56) function, from the Diagnostics dialog box, and click Clear.

When the screen saver does not turn on

Ask the customer to be sure to click OK to confirm the screen saver selection. Click X or press the Esc key to cancel the command.

When the system does not recognize the HP IP Console Switch

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

Ask the customer to be sure that all of the console switches are updated with the latest firmware.

When the system does not recognize the cascaded console switches

IMPORTANT: While updating the firmware, do not power off the console switch or attempt any operations.

Ask the customer to be sure that all of the console switches are updated with the latest firmware.

When the video displays all green or red

1.Ask the customer to check the UTP CAT5 cable for breaks or bad crimps.

2.Ask the customer to check the VGA connection for bent pins.

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Contents HP KVM Server Console Switch Maintenance and Service Guide Important Safety Information Contents Diagnostic tools Viewing and selecting ports and servers Parts only warranty service Customer self repairRéparation par le client CSR Service de garantie pièces seules Riparazione da parte del clienteServizio di garanzia per i soli componenti Reparaciones del propio cliente Servicio de garantía exclusivo de componentes Garantieservice Parts Only Reparo feito pelo clienteServiço de garantia apenas para peças Customer self repair Customer self repair Customer self repair Customer self repair Illustrated parts catalog Exploded viewThis section ‡REQUIREMENT Page System components Page HP KVM Server Console Switch spares kit Replaceable spare partsConsole switch hardware spares kit Interface adapter spares kits Expansion module spares kit Expansion module hardware spares kit UTP CAT5 cable spares kitSerial cable spares kit Removal and replacement procedures Safety considerationsRequired tools Removal and replacement procedure tips Removing the console switchReplacing the console switch Removing the console switch side-mount hardware Removing the console switch standard-mount hardware Removal and replacement procedures Removing the console switch cantilever-mount hardware Replacing the console switch side-mount hardwareRemoval and replacement procedures Type B-square-hole rails Replacing the console switch standard-mount hardware Removal and replacement procedures Replacing the console switch cantilever-mount hardware Type A-round-hole railsType B-square-hole rails Removal and replacement procedures Removing the expansion module Removal and replacement procedures Replacing the expansion module Removing and replacing the expansion module hardware Removing the interface adapterReplacing the interface adapter Troubleshooting Troubleshooting sequenceIs the console switch operational? Has the customer verified the firmware version?Has the customer performed the Run Diagnostics feature? Does the console switch detect a server connection?Does the customer have the correct configurations? Are the cable connections correct?Diagnosing the problem When the console switch password is lost When the local user cannot view the OSD copyright noticeWhen the local user cannot view the OSD flag When the OSD is distorted or not readableWhen the OSD is inaccessible When the Run Diagnostics test failsWhen the video resolution is distorted Frequently asked questions Are the expansion module ports hot-pluggable?Are the interface adapters hot-pluggable? Can the console switch be mounted in a round-hole rack? How do I access the Main dialog box?How do I cascade console switches? How do I locally connect a cascaded console switch?How do I look at my console switch firmware version? How do I change the keyboard language?How do I use the Run Diagnostics feature? Is the console switch compatible with ILO and RILOE?Where can I get more information? How do I look at my interface adapter firmware version?Frequently asked questions Diagnostic tools Activating Run DiagnosticsRunning System Diagnostics Memory TestDisplaying the console switch firmware version Displaying the firmware versionDisplaying the interface adapter firmware version Displaying the firmware version Updating the console switch firmware Updating the cascaded console switch firmwareUpdating the firmware Updating the interface adapter firmware Updating the interface adapter firmware simultaneouslyUpdating the interface adapter firmware individually Click Load Firmware Cascading console switches Compatible console switch modelsCompaq Server Console Switch HP IP Console Switch Server KVM cable Local port Cascaded console switch Not shown Mount the console switches in the rack Cascading console switches Example of an HP IP Console Switch cascade configuration Viewing and selecting ports and servers Viewing serversViewing the Port column Viewing the Server Status column Component identification ComponentsEID Location for the interface adapter Serial number location Specifications Console switch spares specificationsConnection length table Technical support Before you contact HPHP contact information Acronyms and abbreviations Index SPS-ADPTR, INTFC, KYBD/VID/MSEIndex

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