HP 339820-002 manual Technical support, Before you contact HP, HP contact information

Page 75

Technical support

In this section
Before you contact HP		75
HP contact information		75
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
•	Product serial number
• Product model name and number
•	Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:

•In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).

•In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

•In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:

•Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

•If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com).

•In other locations, see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html).

Technical support 75

Image 75

Contents HP KVM Server Console Switch Maintenance and Service Guide Important Safety Information Contents Diagnostic tools Viewing and selecting ports and servers Parts only warranty service Customer self repairRéparation par le client CSR Riparazione da parte del cliente Service de garantie pièces seulesServizio di garanzia per i soli componenti Reparaciones del propio cliente Servicio de garantía exclusivo de componentes Garantieservice Parts Only Reparo feito pelo clienteServiço de garantia apenas para peças Customer self repair Customer self repair Customer self repair Customer self repair Illustrated parts catalog Exploded viewThis section ‡REQUIREMENT Page System components Page Replaceable spare parts HP KVM Server Console Switch spares kitConsole switch hardware spares kit Interface adapter spares kits Expansion module spares kit UTP CAT5 cable spares kit Expansion module hardware spares kitSerial cable spares kit Removal and replacement procedures Safety considerationsRequired tools Removal and replacement procedure tips Removing the console switchReplacing the console switch Removing the console switch side-mount hardware Removing the console switch standard-mount hardware Removal and replacement procedures Replacing the console switch side-mount hardware Removing the console switch cantilever-mount hardwareRemoval and replacement procedures Type B-square-hole rails Replacing the console switch standard-mount hardware Removal and replacement procedures Type A-round-hole rails Replacing the console switch cantilever-mount hardwareType B-square-hole rails Removal and replacement procedures Removing the expansion module Removal and replacement procedures Replacing the expansion module Removing and replacing the expansion module hardware Removing the interface adapterReplacing the interface adapter Has the customer verified the firmware version? TroubleshootingTroubleshooting sequence Is the console switch operational?Are the cable connections correct? Has the customer performed the Run Diagnostics feature?Does the console switch detect a server connection? Does the customer have the correct configurations?Diagnosing the problem When the local user cannot view the OSD copyright notice When the console switch password is lostWhen the Run Diagnostics test fails When the local user cannot view the OSD flagWhen the OSD is distorted or not readable When the OSD is inaccessibleWhen the video resolution is distorted Frequently asked questions Are the expansion module ports hot-pluggable?Are the interface adapters hot-pluggable? How do I access the Main dialog box? Can the console switch be mounted in a round-hole rack?How do I change the keyboard language? How do I cascade console switches?How do I locally connect a cascaded console switch? How do I look at my console switch firmware version?How do I look at my interface adapter firmware version? How do I use the Run Diagnostics feature?Is the console switch compatible with ILO and RILOE? Where can I get more information?Frequently asked questions Activating Run Diagnostics Diagnostic toolsMemory Test Running System DiagnosticsDisplaying the console switch firmware version Displaying the firmware versionDisplaying the interface adapter firmware version Displaying the firmware version Updating the console switch firmware Updating the cascaded console switch firmwareUpdating the firmware Updating the interface adapter firmware Updating the interface adapter firmware simultaneouslyUpdating the interface adapter firmware individually Click Load Firmware Cascading console switches Compatible console switch modelsCompaq Server Console Switch HP IP Console Switch Server KVM cable Local port Cascaded console switch Not shown Mount the console switches in the rack Cascading console switches Example of an HP IP Console Switch cascade configuration Viewing and selecting ports and servers Viewing serversViewing the Port column Viewing the Server Status column Component identification ComponentsEID Location for the interface adapter Serial number location Console switch spares specifications SpecificationsConnection length table Technical support Before you contact HPHP contact information Acronyms and abbreviations SPS-ADPTR, INTFC, KYBD/VID/MSE IndexIndex