HP Scripting Toolkit for Windows and Linux manual VMware-specific issues, Customer advisories

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the installation does not complete successfully, or

the installation completes successfully even if there are missing flat files for the OS installation.

Suggested action: To remedy any of the situations above, perform the installation outside of Intelligent Provisioning by installing the DUD from HPSC .

VMware-specific issues

Only flat files are supported over FTP. ISO files are not supported.

A standalone NIC card on the motherboard of the server takes the position of eth0 and eth1, pushing the embedded NIC to eth2 and eth3.

VMware ESX and ESXi Custom Image require a custom HP ISO. Suggested action: Download the ISO from the VMware website.

For VMware ESXi 4.1 U2 Custom installations, the message No matching licenses appears.

Suggested action: On the OS information screen, either enter the correct license key or leave the field blank. This field is optional.

On the OS Information screen for ESXi Custom installation, the Continue arrow is visible. If a host name is entered in the Host Name field, the Continue arrow disappears.

Suggested action: Make sure the Host Name field contains at least three characters.

Customer advisories

Additional problem-solving information is available from the following sources:

How to Install/Reinstall Intelligent Provisioning if It Does Not Launch After Pressing F10 During POST: http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/? docId=c03693433

Windows Installations May Fail on 3 TB Volumes In Some Configurations: http:// h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=c03711970

ProLiant DL320e Gen8 Server—Intelligent Provisioning May Not Install From SATA DVD Drives in Legacy Mode: http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/? docId=c03700154

Unable to Launch Successfully if More Than 32 Logical Drives Are Created: http:// h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=c03686831

82 Troubleshooting

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Contents Abstract Acknowledgments Contents Support and other resources TroubleshootingAdvanced topics Documentation feedback Glossary IndexIntroduction Using Intelligent Provisioning OverviewNavigating Intelligent Provisioning Completing initial configuration and registration tasks Setting Intelligent Provisioning preferencesCompleting initial configuration and registration tasks Activating Intelligent Provisioning Registering for Insight Remote SupportHP remote support overview Configuration optionsData collected by Insight Remote Support Using Insight Remote Support with HP Proactive Care service Prerequisites Registering for Insight Online direct connectUsing Intelligent Provisioning Completing initial configuration and registration tasks Registering for Insight Remote Support central connect Completing initial configuration and registration tasks Configuring the server and installing an OS Hardware Settings OS Selection OS Information ReviewSD Boot Hardware Settings OS Selection Using Intelligent Provisioning Linux edition Issue Red Hat Enterprise Linux Updatedir= Linux/suse/i386-sles11.2 Updatedir kernel OS information required for recommended installations OS InformationHP StoreVirtual VSA Virtual Storage Appliance software Deploying HP StoreVirtual VSAEntering VSA contact information Completing VSA deploymentOS information required for customized installations VMware Configuration information for Customized Installation ReviewChecking installation parameters Using Intelligent Provisioning Performing maintenance Perform Maintenance windowActive Health System download Determining the installed Intelligent Provisioning version Firmware UpdateUpdating Intelligent Provisioning and component firmware Intelligent Provisioning Preferences Deployment Settings Creating a Deployment Settings package overview Performing Deployment Settings package-level actions Task Copy a deployment to a local server Entering array configuration settings Entering firmware update settingsEntering version information Entering operating system information Entering Remote Support informationEntering ROM settings Entering system optionsHP Smart Storage Administrator HP SSA ConfigurationDiagnostics/SmartSSD Diagnose button accesses these reporting toolsInsight Diagnostics Quick Configs Using Intelligent Provisioning Rbsu power management ILO configuration Viewing iLO summary informationEditing iLO Access Settings Access Settings-Access OptionsUsing Intelligent Provisioning Access Settings-Service Access Settings-IPMI/DCMI Editing iLO Management Settings Management-SNMP SettingsManagement Snmp Alerts Management Insight Management Integration Network Settings Summary Modifying Network SettingsNetwork Settings-General Performing maintenance Network Settings-IPv4 Performing maintenance Network Settings-IPv6 Network Settings-SNTP Editing User Administration User Accounts-Displays available usersProcedure Using Intelligent Provisioning Performing maintenance Resetting iLO HP Insight Remote SupportUnregistering from Insight Remote Support Unregistering from Insight Remote Support central connectEditing the web proxy settings License ManagementErase RbsuReinstalling Intelligent Provisioning Creating an Intelligent Provisioning update mirror Advanced topicsGaius.img.gz Vid.img.gz Hpmanifest.zip Mirroring different SPPs to different servers Prerequisites Using the HP USB Key UtilityCreating a bootable USB key AutoRun filesUsing the HP USB Key Utility Advanced topics Using the HP USB Key Utility General issues TroubleshootingTroubleshooting overview Windows-specific issuesLinux-specific issues VMware-specific issues Customer advisoriesRelated information Support and other resourcesContacting HP WebsitesHP Insight Remote Support PrerequisitesTypographic conventions Document conventionsHP Insight Online direct connect HP Insight OnlineHP Insight Remote Support central connect Documentation feedback Glossary This documentPSP WMI Index