HP Security Camera ML100 manual Troubleshooting

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HP Insight Diagnostics

48

Keeping the system current

48

Drivers

48

Subscriber's choice

48

Embedded SATA RAID feature

49

Required hardware

49

Configuring the SATA RAID feature

50

USB diskette and CD-ROM drives

53

Installing an operating system

54

Troubleshooting

55

Pre-diagnostic steps

55

Important safety information

55

Symptom information

57

Preparing the server for diagnosis

57

Common problem resolution

58

Troubleshooting flowcharts

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Start diagnosis flowchart

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General diagnosis flowchart

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Power-on problems flowchart

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POST problems flowchart

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OS boot problems flowchart

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Server fault indications flowchart

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Hardware problems

71

Power problems

72

General hardware problems

73

Internal system problems

75

System open circuits and short circuits

83

External device problems

83

Audio problems

84

Printer problems

85

Mouse and keyboard problems

85

Modem problems

85

Network controller problems

87

Software problems

89

Operating system problems

89

Operating system updates

90

Restoring to a backed-up version

90

When to reconfigure or reload software

90

Linux operating systems

91

Application software problems

91

Firmware maintenance

91

Types of ROM

92

ROMPaq utility diskette or USB drive key

92

ROMPaq Disaster Recovery

93

Current firmware versions

93

Updating firmware

94

Drivers

94

Battery replacement

95

Regulatory compliance notices

96

Regulatory compliance identification numbers

96

Federal Communications Commission notice

96

Contents

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Contents HP ProLiant ML100 Series Server User Guide Page Contents Troubleshooting Support and other resources 103 Power down the server Power up the serverServer operations Server setup Optional installation servicesRack planning resources Optimum environmentTemperature requirements Rack warnings Power requirementsElectrical grounding requirements Installing hardware options Powering up and configuring the serverInstalling the operating system Registering the serverHardware options installation Access panelIntroduction Processor optionHardware options installation Hardware options installation Hardware options installation Hardware options installation Hardware options installation Hardware options installation Hardware options installation Hardware options installation SAS or Sata hard drive options Remove the hard drive blank Prepare the hard drive Hard drive LED cable option Installing the LED cable ML110 G4 Hardware options installation Hardware options installation Installing the LED cable ML150 G3 Hardware options installation Installing the LED cable ML110 G5, ML115 G5, and ML150 G5 Connector locations ML110 G5, ML115 G5, and ML150 G5Hardware options installation Hardware options installation HP Smart Array E200 controller card Hardware options installation Installing media devices with rails Removable media device optionsInstalling media devices with screws Hardware options installation Installing media devices with a media latch Installing media devices with wire retainers Installing a half-height media deviceInstalling a full-height media device Hardware options installation Installing DIMMs Interleaving and non-interleaving memory configurationMemory options Installing an expansion board with a single retainer Expansion board optionsHardware options installation Installing an expansion board with individual retainers Installing an expansion board with an external retainer Hardware options installation Hardware options installation Server software and configuration utilities HP Insight DiagnosticsROMPaq utility Keeping the system currentEmbedded Sata RAID feature Required hardwareDiskette and CD-ROM drive options HP Integrated Lights-Out Virtual Floppy and CD-ROM drivesEnabling Sata RAID functionality in the Bios Setup Utility Configuring the Sata RAID featureProLiant ML110 Generation 3 Server ProLiant ML150 Generation 5 Servers Creating a RAID volume ProLiant ML115 and ML115 G5 ServersUSB diskette and CD-ROM drives DOSInstalling a supported Microsoft Windows OS Installing an operating systemInstalling a supported Linux or NetWare OS Troubleshooting Pre-diagnostic stepsImportant safety information Important safety informationTroubleshooting Symptom information Preparing the server for diagnosisService notifications Firmware updates Common problem resolutionLoose connections Dimm handling guidelines Hard drive guidelinesSAS and Sata hard drive guidelines Scsi hard drive guidelinesHot-plug Scsi hard drive LED combinations SAS and Sata hard drive LED combinationsTroubleshooting flowcharts Start diagnosis flowchartGeneral diagnosis flowchart SeeGeneral memory problems are occurring on Power-on problems flowchart Support CD, or the HP website Post problems flowchart Symptom information on OS boot problems flowchart Server fault indications flowchart Support CD, or the HP website Hardware problems Power problems Power source problemsPower supply problems UPS problemsGeneral hardware problems Problems with new hardwareLow battery warning is displayed One or more LEDs on the UPS is redUnknown problem Internal system problems Third-party device problemsCD-ROM and DVD drive problems Testing the deviceDrive is not detected DAT drive problemsDAT drive is providing poor performance Diskette drive problems DLT drive problems Server cannot write to tapeDLT drive failure occurs DLT drive does not read tapeFan problems Hard drive problemsAn error occurs during backup, but the backup is completed General fan problems are occurringData is inaccessible No hard drives are recognizedHard drive is not recognized by the server New hard drive is not recognizedMemory problems General memory problems are occurringMemory count error exists Server response time is slower than usualPPM problems Processor problemsServer fails to recognize existing memory Server fails to recognize new memoryVideo problems External device problemsSystem open circuits and short circuits Video colors are wrong Audio problemsSlow-moving horizontal lines are displayed Mouse and keyboard problems Printer problemsModem problems No response occurs when you type AT commands AT commands are not visibleModem does not answer an incoming call Modem does not connect to another modemNetwork controller problems Network controller has stopped working Software problems Operating system problemsWhen to reconfigure or reload software Operating system updatesRestoring to a backed-up version Firmware maintenance Linux operating systems Application software problemsAutomatic backup Types of ROMROMPaq utility diskette or USB drive key System ROMROMPaq Disaster Recovery Current firmware versionsUpdating firmware Battery replacement Regulatory compliance identification numbers Regulatory compliance noticesFederal Communications Commission notice Cables ModificationsCanadian notice Avis Canadien European Union regulatory notice Japanese notice Bsmi notice Korean notice Taiwan battery recycling notice Battery replacement noticeLaser compliance Regulatory compliance notices Preventing electrostatic discharge Electrostatic dischargeGrounding methods to prevent electrostatic discharge Support and other resources Before you contact HPHP contact information Customer Self RepairRéparation par le client CSR Riparazione da parte del cliente Reparaciones del propio cliente Reparo feito pelo cliente Support and other resources Support and other resources Support and other resources LO100 Acronyms and abbreviationsPCI Express PDU Documentation feedback Index Installing operating system Temperature requirements