HP Q5693A manual Resolving common problems, Problem Solution

Resolving common problems

Use the information in the following table to resolve common problems that can occur with the MBM.

Problem	Solution
The MBM does not turn on.	● Make sure that the power cord is firmly plugged into the
	2,000-sheet input tray.
	● If you are using the MBM with the HP Color LaserJet 9500mfp,
	make sure that the power cord is firmly plugged into the base
	of the MFP unit.
	● Make sure that the MBM communications cable is firmly
	plugged into the printer or MFP.
	● Turn the printer or MFP off, check all of the cable connections,
	and then turn the printer or MFP on.
The printer or MFP does not recognize	● Check the power cord on the MBM.
the MBM.	● Make sure that the MBM has been configured in the printer
	software.
-OR-	● Make sure that the MBM communications cable is firmly
	plugged into the printer or MFP.
The user LED on the MBM is off.	● Print a configuration page to see if the MBM is operating
	normally.
	● If the printer or MFP still does not recognize the MBM, contact
	your authorized HP service provider. See “Support
	information” on page 29.
The job went to a different output	● Make sure that you are using supported media weights and
location than expected.	sizes. For more information, see “Supported media” on
	page 39.
	Note	Using media that is outside of HP
		specifications might cause problems that
		could require repair. This repair is not
		covered by the Hewlett-Packard warranty or
		service agreements.
	● Make sure that the correct output bin is selected in the printer
	software. For more information about changing settings in the
	printer software, see the user documentation that came with
	the printer or MFP.
	● Print a configuration page and make sure that the operation
	mode in the printer software matches the information on the
	configuration page.
Because the face-down bins are full,	Make sure to remove all of the media, starting with the topmost
the printer or MFP has stopped	face-down bin (bin 1) and continuing down. If media is removed
printing. But when I remove the paper	starting from any bin other than bin 1, the MBM ignores it.
from one of the face-down bins, the
printer or MFP does not continue
	Note	Do not remove media from the top
printing the job.
		face-down bin (bin1) and then attempt to
		replace it in that bin. The stack order is
		disrupted when the media is removed and
		then replaced.

18 3 Problem solving ENWW