HP A510 manual Troubleshooting, Printer hardware problems, On light is flashing red

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8 Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

●Printer hardware problems

●Printing problems

●Bluetooth printing problems

●Error messages

For troubleshooting information about using the printer software and printing from a computer, see the electronic Help. For information about viewing the electronic Help, see Find more information.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer with a USB cable, HP recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less in length.

The On light is flashing green but the printer is not printing.

Solution

●If the printer is turned on, it is initializing. Wait for it to finish.

●If the printer is turned off, and the optional HP Photosmart Internal Battery is installed, the battery is charging.

The On light is flashing red.

Cause The printer requires attention. Try the following solutions.

Solution

●Check the printer screen for instructions. If you have a digital camera connected to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

●Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, and then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord if it is plugged in. Open the battery compartment cover and remove the battery. Be careful not to touch the contacts inside the printer or on the battery. Wait about 10 seconds, and then reinstall the battery. Plug in the power cord (optional). Turn on the printer.

HP Photosmart A510 series User Guide

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Contents User Guide Page Copyrights and trademarks Hewlett-Packard Company noticesTrademarks Regulatory model identification number VCVRA-0508Contents HP Photosmart A510 series Welcome Find more informationPrinter parts Front of printerRear of printer Inside front of printerIndicator lights Control panelInternal battery compartment Optional accessoriesHP Photosmart Internal Battery Use the printer menus HP Bluetooth Wireless Printer AdapterHP Photosmart Carrying Case To use the printer menu Chapter Photo printing overview Start-to-finish printingStep Choose a photo layout Step Print photosPaper basics Choose and load paperChoose the right paper Load your paperTo load paper To change the paper typeMemory card CompactFlash How to insert the memory card Print from a memory cardGet photos from a memory card Insert a memory cardMemory card How to insert the memory card Microdrive MultiMediaCardSecure Digital SmartMediaMemory card How to insert the memory card Memory Stick Remove a memory cardXD-Picture Card To remove a memory cardNavigate through and view your photos Select multiple photosChoose a photo layout Print your photosTo choose a photo layout To print a single photoTo print a photo index To print camera-selected photosPrint panoramic photos Creative projectsTo create panoramic photos Stitch several photos together Print photo stickers Select any photoTo print panoramic photos To print photo stickersPerfect photos automatically using Photo Fix Print nine frames from a video clipPrint passport photos To print nine frames from a video clipTo turn off Photo Fix Press Photo Fix Mail or upload your photos using HP Photosmart ShareTo use HP Photosmart Share to send photos Print from other devices Print photos from a Bluetooth devicePrint photos from a digital camera Print photos from a computer To save photos from a memory card to the computerPrint photos from an iPod Click Transfer To print photos from a computer WindowsTo print photos from a computer Mac To import photos to an iPodChapter Maintain and transport the printer Replace the print cartridgeTo prepare the printer and cartridge Clean and maintain the printer Clean the outside of the printerAutomatically clean the print cartridge To clean the outside of the printerTo clean the print cartridge contacts Manually clean the print cartridge contactsPrint a test To print a test Align the print cartridgeTo align the print cartridge Store the printer and print cartridge Store the printerMaintain the quality of photo paper Transport the printerStore the print cartridge To store photo paperTo transport the printer Printer hardware problems TroubleshootingOn light is flashing red On light is flashing amber Buttons on the control panel do not respondPrinter is plugged in, but it will not turn on Solution Printing problems Paper does not feed into the printer correctly SolutionNo page came out of the printer Solution Photo printed at an angle or is off-center SolutionPaper jammed while printing Blank page came out of the printer Solution Printer ejected the paper when preparing to printWhen I print photos I see unexpected results Print quality is poor SolutionPhotos will not print from an iPod My Bluetooth device cannot find the printer Solution Bluetooth printing problemsNo page came out of the printer Error messages Error message Paper jam. Clear jam then press OKPrint quality is poor Photo printed with bordersError message Cartridge service station is stuck Error message Photo is corruptedSolution Chapter Specifications System requirementsComponent Operating system Processor Mac minimumPrinter specifications Category Memory cards InternationalChapter If you have a problem, follow these steps HP supportSupport process HP support by phoneAdditional warranty options After the phone support periodHP Warranty HP product Duration of limited warrantyChapter Install the software Windows usersAppendix a Printer menus Printer menusHelp Index USB Screen icons