HP A510 manual Support process, HP support by phone, Phone support period Placing a call

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10 HP support

●Support process

●HP support by phone

●Additional warranty options

●HP Warranty

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP Photosmart printer.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

–Fast access to qualified online support specialists

–Software and driver updates for the HP Photosmart printer

–Valuable HP Photosmart printer and troubleshooting information for common problems

–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart printer

3.For Europe only: Contact your local point of purchase. If the HP Photosmart printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.)

4.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

For a list of support phone numbers, see the phone number list on the inside of the front cover.

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart printer. Be prepared to provide the following information:

●Device model number (located on the label on the front of the device)

●Device serial number (located on the back or bottom of the device)

HP Photosmart A510 series User Guide

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Contents User Guide Page Copyrights and trademarks Hewlett-Packard Company noticesTrademarks Regulatory model identification number VCVRA-0508Contents HP Photosmart A510 series Welcome Find more informationPrinter parts Front of printerRear of printer Inside front of printerIndicator lights Control panelHP Photosmart Internal Battery Optional accessoriesInternal battery compartment HP Photosmart Carrying Case HP Bluetooth Wireless Printer AdapterUse the printer menus To use the printer menu Chapter Photo printing overview Start-to-finish printingStep Choose a photo layout Step Print photosPaper basics Choose and load paperChoose the right paper Load your paperTo load paper To change the paper typeMemory card CompactFlash How to insert the memory card Print from a memory cardGet photos from a memory card Insert a memory cardMemory card How to insert the memory card Microdrive MultiMediaCardSecure Digital SmartMediaMemory card How to insert the memory card Memory Stick Remove a memory cardXD-Picture Card To remove a memory cardNavigate through and view your photos Select multiple photosChoose a photo layout Print your photosTo choose a photo layout To print a single photoTo print a photo index To print camera-selected photosTo create panoramic photos Stitch several photos together Creative projectsPrint panoramic photos Print photo stickers Select any photoTo print panoramic photos To print photo stickersPerfect photos automatically using Photo Fix Print nine frames from a video clipPrint passport photos To print nine frames from a video clipTo use HP Photosmart Share to send photos Mail or upload your photos using HP Photosmart ShareTo turn off Photo Fix Press Photo Fix Print photos from a digital camera Print photos from a Bluetooth devicePrint from other devices Print photos from a computer To save photos from a memory card to the computerPrint photos from an iPod Click Transfer To print photos from a computer WindowsTo print photos from a computer Mac To import photos to an iPodChapter Maintain and transport the printer Replace the print cartridgeTo prepare the printer and cartridge Clean and maintain the printer Clean the outside of the printerAutomatically clean the print cartridge To clean the outside of the printerPrint a test Manually clean the print cartridge contactsTo clean the print cartridge contacts To align the print cartridge Align the print cartridgeTo print a test Store the printer and print cartridge Store the printerMaintain the quality of photo paper Transport the printerStore the print cartridge To store photo paperTo transport the printer On light is flashing red TroubleshootingPrinter hardware problems On light is flashing amber Buttons on the control panel do not respondPrinter is plugged in, but it will not turn on Solution Printing problems Paper does not feed into the printer correctly SolutionPaper jammed while printing Photo printed at an angle or is off-center SolutionNo page came out of the printer Solution Blank page came out of the printer Solution Printer ejected the paper when preparing to printPhotos will not print from an iPod Print quality is poor SolutionWhen I print photos I see unexpected results No page came out of the printer Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution Error messages Error message Paper jam. Clear jam then press OKPrint quality is poor Photo printed with bordersError message Cartridge service station is stuck Error message Photo is corruptedSolution Chapter Specifications System requirementsComponent Operating system Processor Mac minimum Printer specifications Category Memory cards InternationalChapter If you have a problem, follow these steps HP supportSupport process HP support by phoneAdditional warranty options After the phone support periodHP Warranty HP product Duration of limited warrantyChapter Install the software Windows usersAppendix a Printer menus Printer menusHelp Index USB Screen icons