HP P2050 manual Solve general problems, Troubleshooting checklist

Page 198

Solve general problems

If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist

1.Make sure the product Ready light is on. If no lights are on, complete these steps:

a.Check the power-cable connections.

b.Check that the power switch is on.

c.Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

d.Verify that connectors J2 and J7 on the formatter PCA are seated. See Figure 7-3 Components on the left side of the product on page 196.

e.Perform an engine test. If the test is successful, replace the control panel and then the formatter PCA. See Top-cover assembly on page 124, Formatter PCA; HP LaserJet P2030 Series on page 130, or Formatter PCA; HP LaserJet P2050 Series on page 132.

2.Check the cables.

a.Check the cable connection between the product and the computer or network port. Make sure that the connection is secure.

b.Make sure that the cable itself is not faulty by using a different cable, if possible.

c.Check the network connection. See Solve network problems on page 249.

3.Check to see if any messages appear on the control-panel display. If any error messages appear, see Interpret control-panel messages (HP LaserJet P2050 Series Printers only) on page 219.

4.Check to see if any control-panel lights are lit. See Status-light patterns (HP LaserJet P2030 Series Printers only) on page 209.

5.Make sure that the print media that you are using meets specifications.

6.Print a configuration page. See Print the information pages on page 48.

a.If the pages do not print, check that at least one tray contains print media.

b.If the page jams in the product, see Clear jams on page 230.

7.If the configuration page prints, check the following items.

￿If the page prints correctly, then the product hardware is working. The problem is with the computer that you are using, with the printer driver, or with the program.

8.Select one of the following options:

Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double- click the name of the product.

186 Chapter 7 Solve problems

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Contents HP LaserJet P2050 and P2030 Series Printers Page Page Copyright and License Trademark CreditsTable of contents Control panel Paper and print mediaManage and maintain Removal and replacement Theory of operationSolve problems Enww Parts and diagrams Appendix C Regulatory information Appendix a Service and supportAppendix B Specifications 301Product basics HP LaserJet P2055d printer HP LaserJet P2055dn printer Product comparisonHP LaserJet P2050 Series Printers CE457A CE459A CE460AHP LaserJet P2030 Series Printers HP LaserJet P2035 printerCE461A CE462A Product features Feature DescriptionButton, 6 LED control panel Product walkaround Front viewRear view Interface ports Model and serial number labelHP LaserJet P2030 Series Printers Rear view 1HP LaserJet P2035 printer Model and serial-number label location Software included with the product Software installation types for WindowsSupported product software Macintosh softwareSoftware for Windows HP Web JetadminOther software provided Software for networksSoftware for other operating systems SoftwareSystem minimum requirements Windows requirementsMacintosh requirements Supported networks HP LaserJet P2050 Series Printers Service name DescriptionConnectivity 2Network product discoverySupported network HP LaserJet P2030 Series Printers 4IP addressing6Network product discovery 7Messaging and management8IP addressing Product basics Control panel Control panel HP LaserJet P2050 Series Printers only Control-panel layoutNumber Button or light Function Use the control-panel menus Use the menusReports menu Menu item DescriptionSystem setup menu Menu item Sub-menu item DescriptionControl panel Service menu Use this menu to establish network configuration settings WEB Control panel HP LaserJet P2030 Series Printers only Go button and lightPaper and print media Paper for the HP LaserJet P2050 Series Printers Size and dimensions Tray Optional 500-sheet DuplexerSupported paper and print media Supported paper and print media sizesSupported paper and print media types Tray and bin capacity Tray or bin Paper type Specifications QuantityPaper for the HP LaserJet P2030 Series Printers RecycledSize and dimensions Tray 2Supported paper and print media sizesPaper type printer driver Tray Tray and bin capacity Load paper and print media Load traysPaper orientation for loading trays Tray Load A6-size paper Optional Tray 3 HP LaserJet P2050 Series Printers only Manual feed Configure trays Configure trays HP LaserJet P2050 Series Printers onlyConfigure trays HP LaserJet P2030 Series Printers only Use paper output options Print to the top standard output binPrint to the straight-through paper path rear output Paper and print media Manage and maintain Print the information pages Print the information pagesDemo Name of report DescriptionConfiguration Supplies StatusView HP ToolboxFX Status Event logAlerts Set up Status AlertsSet up E-mail Alerts HelpDevice Settings Device InformationPCL5c Paper HandlingPrinting PostScriptNetwork Settings Shop for SuppliesOther Links Enww Manage a network product Open the embedded Web serverStatus tab Use HP Web Jetadmin software Use security featuresManage supplies Supplies lifeManage the print cartridge Enww Supply replacement guidelines Replace supplies and partsRedistribute toner Change the print cartridge Enww Install memory HP LaserJet P2050 Series Printers only Install product memoryInstall memory HP LaserJet P2050 Series Printers only Enww Check Dimm installation Save resources permanent resourcesEnable memory for Windows Click the Device Settings tabClean the product Clean the print-cartridge areaClean the paper path HP LaserJet P2050 Series Printers only Clean the paper path HP LaserJet P2030 Series Printers onlyClean the Tray 1 pickup roller Settings tabEnww Enww Enww Clean the Tray 2 pickup roller Enww Reconnect the power cord, and turn the product on Manage and maintain Theory of operation 1Block diagram IntroductionInternal components 2Cross-section of productEnww Timing 1Sequence of operationName Timing Purpose Engine control system 3Engine control systemDC controller 4DC controllerLow-voltage power supply SwonHigh-voltage power supply 6High-voltage power supplyLaser/scanner system 7Laser/scanner systemLaser failure detection Image-formation system Primary charging10 Developing 11 Transfer 13 Fusing Pickup/feed/delivery system Pickup/feed/delivery systemJam detection 16Jam detectionEnww Removal and replacement Removal and replacement strategy Electrostatic dischargeRequired tools 1Phillips and pozidrive screwdriver comparisonBefore performing service After performing servicePost-service test Print-quality testPrint cartridge Tray 2 cassette 3Remove the Tray 2 cassetteRollers and pads Pickup roller TrayRelease two tabs 8Remove the pickup roller Tray 1 5 Removal and replacement Pickup roller assembly Tray 9Remove the pickup roller assembly Tray 2 1Enww 13Remove the pickup roller Tray 2 5 Separation-pad assembly Tray 14Remove the separation-pad assembly Tray 2 1Transfer roller 19Remove the transfer roller 4 Removal and replacement 20Remove the transfer roller 5 External panels, covers, and doors Dimm door HP LaserJet P2050 Series onlyRight cover 26Remove the right cover 4 Removal and replacement Reinstall the right cover Left cover Enww Rear cover, rear door, and duplex-paper-feed assembly Remove five screws callout Enww Enww Top-cover assembly Enww Remove three screws callout Cartridge-door assembly and front cover 44Remove the cartridge door assembly and front cover 2Carefully remove the cartridge-door assembly Reinstall the cartridge-door assembly and front cover Internal assemblies Formatter PCA HP LaserJet P2030 SeriesInternal assemblies Formatter PCA HP LaserJet P2050 Series Enww Paper-pickup-gear assembly Reinstall the paper-pickup-gear assembly 55Remove the paper-pickup-gear assembly 3Enww Cartridge-door switch Tray 1 pickup solenoid Enww Fan 65Remove the fan 3 Reverse-sensor assembly HP LaserJet P2050 Series Remove the reverse-sensor assembly Power-switch assembly 68Remove the power-switch assembly 1 Removal and replacement70Remove the power-switch assembly 3 71Remove the power-switch assembly 4 Removal and replacement Connecting PCA 72Remove the connecting PCA 1Enww 75Remove the connecting PCA 4 Inlet-cable assembly 76Remove the inlet-cable assembly 1 Removal and replacement78Remove the inlet-cable assembly 3 Registration assembly Top cover assembly. See Top-cover assembly on80Remove the registration assembly 2 Remove the guide Enww 85Remove the registration assembly 7 Laser/scanner assembly 87Remove the laser/scanner assembly 2 88Remove the fuser 1 Removal and replacement FuserEnww Enww 94Remove the fuser 7 Reinstall the fuser Engine controller unit ECU Enww 101Remove the ECU 5 Enww Enww 107Remove the ECU 11 Removal and replacement 109Remove the ECU 13 Reinstall the ECU 111Reinstall the fuser 1 Removal and replacementEnww Paper-feed-guide assembly 114Remove the paper-feed-guide assembly 2 Main motor 117Remove the main motor 3 118Remove the main motor 4 Face-down-drive or duplexing-paper-feed assembly Remove the fan duct Remove the face-down-drive or duplexing-paper-feed assembly Duplex solenoid HP LaserJet P2050 Series Paper-retaining-delivery assembly 125Remove the paper-retaining-delivery assembly 1Enww Enww Remove the paper-retaining-delivery assembly Solve problems Solve general problems Troubleshooting checklistFactors that affect product performance Basic problem solving 1Basic problem solvingProblem Cause Solution Engine components Engine test page onMenu map HP LaserJet P2050 Series Printers only Print a menu mapTroubleshooting process Pre-troubleshooting checklistGeneral topic Questions For 10 to 20 minutes Half self-test functional check Tools for troubleshootingContinuous self-test HP LaserJet P2050 Series only Drum rotation functional checkHeating element check High-voltage contacts checkChecking the print cartridge contacts 1High-voltage contact points on the print cartridge Component locations 2Left-side componentsReference Component Description If disconnected or blocked 3Right-side components FM14Connector PCA components Reference Component DescriptionOutput bin appears 5Rear-side components6Print cartridge components Cartridge area appears7Top components Bin full appears8Tray 1 and Tray 2 components 9Repetitive defects Problem-solve diagramsRepetitive image defect ruler Component Distance between defects10Engine controller connectors Description When disconnectedEngine controller PCA Supply memory error appears Control-panel messageLoad paper appearsOpen door and clear jam appear Major components 11Major componentsPCAs 12 PCAsChart Timing chartGeneral Circuit diagram Circuit diagram13Status-light legend 14Control-panel light messagesLight status State of the product Action Processing Data Manual Feed or Continuable Error Toner Low Toner Missing JamPaper Mount Scanner Error Supply memory errorFuser error Alert message Description Recommended actionDoor Open Engine communication errorInstall black cartridge Jam in cartridge areaJam in output bin Jam in TrayManual feed Non-HP supply installedLoad paper No paper pickupPrint failure Engine errorControl-panel messages Press OK41.X.Error ErrorTurn off then on XX Error 51.0000 Turn off then on Laser/scanner assembly errorFan error Genuine HP supply installed Service errorDevice error Press OK Door openSpecifications Load tray # Type Size Cleaning mode OK to startLoad paper Press OK for available mediaLoad tray Load tray 1 Type SizeManual duplex Manual feed Type SizeUsed cartridge installed Used cartridge in useTo accept press OK Print an event log HP LaserJet P2030 Series Printers only Event-log messagesPrint the event log HP LaserJet P2050 Series Printers only Event log messagesSolve problems Jams Paper-handling problemsProduct is jammed.1 Cause Solution Common causes of jamsJam locations Clear jamsInternal areas Print-cartridge area and paper path Enww Duplex paper path HP LaserJet P2050 Series Printers only Enww Enww Input trays Tray Tray Enww Tray 3 HP LaserJet P2050 Series Printers only Output bins Enww Solve image-quality problems Printed page is different from what appeared onscreen16Printed page is different from what appeared onscreen Image defect examples Light print or fadedVertical lines Toner specksDropouts Gray backgroundVertical repetitive defects Toner smearLoose toner Misformed charactersSkew Curl or waveWrinkles or creases Toner scatter outline Print-quality problems associated with the environment Solve print-quality problemsPrint-quality problems associated with paper Print-quality problems associated with jamsSolve performance problems Solve connectivity problems Solve direct-connect problemsSolve network problems Secondary service menu structure Service mode functionsOpen the secondary service menu 17Secondary Service menuEngine test Engine resetsRestore defaults Nvram initialization HP LaserJet P2050 Series Printers onlySolve problems Parts and diagrams Order parts, accessories, and supplies Print cartridges Paper-handling accessoriesPart numbers MemoryWhole unit replacement Product Model Voltage Description Part numberScrews 1Common fastenersExample Description Size Part Number How to use the parts lists and diagrams How to use the parts lists and diagrams External covers, panels, and doors HP LaserJet P20352External covers, panels, and doors HP LaserJet P2035 Description Part number QtyHP LaserJet P2055 3External covers, panels, and doors HP LaserJet P2055 Internal components 1 Hplj 2050 Series only4Internal components 1 Internal components 2 4Internal components 25Internal components 2 Internal components 3 Hplj 2030 Series only Hplj 2050 Series only6Internal components 3 Internal components 4 6Internal components 47Internal components 4 Internal components 5 7Internal components 58Internal components 5 Alphabetical parts list 9Alphabetical parts listInternal components 1 Switch, push SW301 cartridge-door interlock WC4-5171-000CN Numerical parts list 10Numerical parts listPart number Description External covers, panels, and doors HP LaserJet P2035 on RM1-6445-000CN Reverse-sensor assembly HP LaserJet P2055 Parts and diagrams Service and support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement End User License Agreement TransferEnd User License Agreement Customer self-repair warranty service Customer support Ljp2030seriesNext-day on-site service HP maintenance agreementsOn-site service agreements Weekly volume on-site serviceExtended warranty Appendix a Service and support Specifications Table B-1Product dimensions and weights Physical specificationsElectrical specifications Table B-3Product dimensions and weightsAcoustic emissions Operating environmentAppendix B Specifications Regulatory information FCC regulations Declaration of conformity Declaration of conformityDeclaration of Conformity Safety statements Laser safetyCanadian DOC regulations Laser statement for Finland Luokan 1 laserlaiteSubstances Table China Symbols/Numerics CablesDimm See also solving MacintoshPCL Enww Enww TCP/IP Enww Page CE457-90980* *CE457-90980
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