HP Color Inkjet cp1700 manual Resolving common Macintosh problems, Contacting customer support

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3Release the POWER button. Your printer prints a diagnostic page.

If you still cannot resolve the problem after reviewing the diagnostic page, call the HP Customer Care Center. Keep the diagnostic page, because it provides information that might be useful to Customer Care Center in helping you to troubleshoot a printer problem.

Resolving common Macintosh problems

For information about how to troubleshoot Macintosh printing problems, see the Mac Readme file on the starter CD. To open the Readme file, run the install program from the CD browser, and then click Readme.

Contacting customer support

The information in this chapter suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, use one of the following support services to obtain assistance.

On the World Wide Web

Visit one of the following HP websites for the latest printer software, and the latest product, operating system, and support information:

http://www.hp.com/cposupport

http://www.hp.com/support/cp1700

HP telephone support

During the warranty period, you can obtain assistance from the HP Customer Care Center.This phone service is available at no charge during the printer warranty period. Customer support representatives can answer your questions regarding the setup, configuration, installation, and operation of your printer. They can also help troubleshoot and diagnose printer problems and give instructions for service and repair.

Before calling, print a diagnostic page from the Toolbox or the LCD panel, and then fill in the following information to give to your Customer Care Center representative.

1What model printer do you have?

2What is the serial number of your printer?

8-14

ENWW

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Contents

User’s guide Copyright Information Contents Maintaining the printer Using the ToolboxTroubleshooting HP Supplies and Accessories LCD Messages Printer SpecificationsGetting started Other resources for product informationFront of printer Setting upPrinter parts and locations LCD panel and infrared lens Back of printer Check the box contents Setting up the printerAuto-duplex unit optional accessory Install Tray 2 optional accessory Unpack the printerInstall the auto-duplex unit Install the ink cartridges Turn on the printerInstall the printheads Enww Load paper Media type Tray 1 Tray 2 Front Rear Manual feedTips for loading paper To load Tray 1 or TrayTo load the front manual feed Install the printer softwareConnect the interface cable Setting the LCD language To set the LCD languagePeer-to-peer networks Connecting to aNetwork Client-server networks Installing the network printer on client computers Establishing a network connectionTo install a network printer on a client computer To configure Mac AppleTalkClose the Chooser window Installingsoftware printer Installing the Windows printer softwareMaking copies of the software Installing the printer driverTo install the printer driver To uninstall the software Installing the Macintosh printer softwareTo verify the installation To install the printer driver Uninstalling the softwareInstalling the software on DOS Installing other softwareUsing the Printer Printer featuresTo change default print settings Printer settingsTo change print settings for the current document Selecting print media Printer driver helpJIS B5 To turn on Auto-Pick Media handlingSelecting a tray Tips for selecting and using print media Minimum marginsTwo-sided printing duplexing Cancelling a print jobPerforming printer tasks To perform auto-duplexing To perform manual duplexingTo print from a handheld device or laptop Infrared printingTips for two-sided printing To print envelopes or cards from Tray Printing on special mediaPrinting envelopes and cards Tips for printing envelopesTo print on transparencies Printing on transparenciesPrinting on media of user-defined size Using the rear manual feed To print on media of user-defined sizeTo print using the rear manual feed Information tab Using the ToolboxPrinter Status tab Printer Services tab Maintaining the printer Cleaning the printerTo clean the inside of the printer To perform a level 2 printhead cleaning Cleaning the printheadsTo perform a level 1 printhead cleaning Maintaining the printheadsReplacing the printheads To perform a level 3 printhead cleaningAligning the printheads To align the printheadsMaintaining the ink cartridges To replace an ink cartridgeChecking the basics TroubleshootingResolving printer problems Unexpected printer shutdown Printer is not responding nothing printsPrinter light blinks alternating amber and green Printer takes a long time to printInfrared printing does not work Resolving printing problemsBlank page printed Placement of the text or graphics is wrong Something on the page is missing or incorrectPoor print quality Check how the media is loadedInk is smearing Colors are printing as black and white To clear a jam Resolving paper-feed problemsPrint media is jammed Enww Enww To avoid jams Paper-feed problemsPaper tray cannot be inserted Printing a diagnostic To print a diagnostic page from the LCD panelOn the World Wide Web Resolving common Macintosh problemsContacting customer support HP telephone supportFor customers in North America For customers outside of North AmericaCalling from elsewhere in the world AustraliaSupplies HP Supplies AccessoriesAccessories Ink cartridgesNetwork interface Parallel cablesUSB cable HP Bright White Inkjet PaperHP ColorFast Photo Paper HP Premium Photo PaperHP Photo Paper HP Photo Quality Inkjet/Design Glossy PaperHP Professional Brochure and Flyer Paper HP Design Heavyweight PaperHP Heavyweight Premium Paper HP Premium Inkjet PaperHP Greeting Card Paper HP Banner PaperHP Textured Greeting Cards HP Iron-on T-shirt TransfersCancelling JOB LCD MessagesExpired Available Printhead Access Printer Specifications Standard International A6, A5, A4, A3, A3+Without auto-duplex unit and Tray 2 installed Recommended Hewlett-Packard Limited Warranty Statement Limitations of Warranty Enww Declaration of Conformity Index Enww Input trays Enww Enww Enww Weight specifications media C-2 printer C-2 Enww