HP Color Inkjet cp1700 manual Resolving printing problems, Blank page printed

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Check the status of the ink cartridges

lYou can view the status of the ink cartridges from the Toolbox. Replace any ink cartridges that are low on ink.

Resolving printing problems

This section provides solutions to common printing problems.

Blank page printed

Check that the tape is removed from the printheads

lEach new printhead is packaged with protective plastic film covering the ink nozzles. Check each printhead and remove film if necessary.

Check for empty ink cartridges

lIf you are printing black text and a blank page prints, your black ink cartridge might be empty. For information about replacing ink cartridges, see “Maintaining the ink cartridges.”

Check the printer setup

lMake sure your printer is selected as the current or default printer. If the printer settings are not correct, click Settings and then Printers to open the Printers folder. In the Printers folder, right-click the printer icon, and then select Set As Default from the popup menu.

Check that the media you are using is wide enough

lThe media width must match the page settings in your print settings.

Check the parallel port on your computer

lIf you are using a parallel cable, make sure your printer is connected directly to the parallel port. Do not share the port with other devices, such as a Zip drive.

Infrared printing does not work

Check for obstacles

lClear any obstacles between the printer and the device from which you are sending the print job.

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Contents User’s guide Copyright Information Contents Troubleshooting Using the ToolboxMaintaining the printer HP Supplies and Accessories LCD Messages Printer SpecificationsGetting started Other resources for product informationPrinter parts and locations Setting upFront of printer LCD panel and infrared lens Back of printer Auto-duplex unit optional accessory Setting up the printerCheck the box contents Install Tray 2 optional accessory Unpack the printerInstall the auto-duplex unit Install the ink cartridges Turn on the printerInstall the printheads Enww Load paper Media type Tray 1 Tray 2 Front Rear Manual feedTips for loading paper To load Tray 1 or TrayConnect the interface cable Install the printer softwareTo load the front manual feed Setting the LCD language To set the LCD languageNetwork Connecting to aPeer-to-peer networks Client-server networks Installing the network printer on client computers Establishing a network connectionTo install a network printer on a client computer To configure Mac AppleTalkClose the Chooser window Installingsoftware printer Installing the Windows printer softwareTo install the printer driver Installing the printer driverMaking copies of the software To verify the installation Installing the Macintosh printer softwareTo uninstall the software To install the printer driver Uninstalling the softwareInstalling the software on DOS Installing other softwareUsing the Printer Printer featuresTo change print settings for the current document Printer settingsTo change default print settings Selecting print media Printer driver helpJIS B5 Selecting a tray Media handlingTo turn on Auto-Pick Tips for selecting and using print media Minimum marginsPerforming printer tasks Cancelling a print jobTwo-sided printing duplexing To perform auto-duplexing To perform manual duplexingTips for two-sided printing Infrared printingTo print from a handheld device or laptop Printing on special media Printing envelopes and cardsTo print envelopes or cards from Tray Tips for printing envelopesPrinting on media of user-defined size Printing on transparenciesTo print on transparencies Using the rear manual feed To print on media of user-defined sizeTo print using the rear manual feed Printer Status tab Using the ToolboxInformation tab Printer Services tab To clean the inside of the printer Cleaning the printerMaintaining the printer Cleaning the printheads To perform a level 1 printhead cleaningTo perform a level 2 printhead cleaning Maintaining the printheadsTo perform a level 3 printhead cleaning Aligning the printheadsReplacing the printheads To align the printheadsMaintaining the ink cartridges To replace an ink cartridgeResolving printer problems TroubleshootingChecking the basics Unexpected printer shutdown Printer is not responding nothing printsPrinter light blinks alternating amber and green Printer takes a long time to printBlank page printed Resolving printing problemsInfrared printing does not work Placement of the text or graphics is wrong Something on the page is missing or incorrectPoor print quality Check how the media is loadedInk is smearing Colors are printing as black and white Print media is jammed Resolving paper-feed problemsTo clear a jam Enww Enww Paper tray cannot be inserted Paper-feed problemsTo avoid jams Printing a diagnostic To print a diagnostic page from the LCD panelResolving common Macintosh problems Contacting customer supportOn the World Wide Web HP telephone supportFor customers in North America For customers outside of North AmericaCalling from elsewhere in the world AustraliaHP Supplies Accessories AccessoriesSupplies Ink cartridgesParallel cables USB cableNetwork interface HP Bright White Inkjet PaperHP Premium Photo Paper HP Photo PaperHP ColorFast Photo Paper HP Photo Quality Inkjet/Design Glossy PaperHP Design Heavyweight Paper HP Heavyweight Premium PaperHP Professional Brochure and Flyer Paper HP Premium Inkjet PaperHP Banner Paper HP Textured Greeting CardsHP Greeting Card Paper HP Iron-on T-shirt TransfersCancelling JOB LCD MessagesExpired Available Printhead Access Printer Specifications Standard International A6, A5, A4, A3, A3+Without auto-duplex unit and Tray 2 installed Recommended Hewlett-Packard Limited Warranty Statement Limitations of Warranty Enww Declaration of Conformity Index Enww Input trays Enww Enww Enww Weight specifications media C-2 printer C-2 Enww