HP 2800 manual HP Instant Support, Security and privacy

Page 38

HP Instant Support

HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify, diagnose, and resolve printing problems.

It provides the following information about your device:

zEasy access to troubleshooting tips

Provides tips that are customized for your device.

zResolution of specific device errors

Provides immediate access to information that can help you resolve error messages specific to your device.

To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors,

click Alerts on the left side of the HP Instant Support page.

zNotification of device driver and firmware updates

Alerts you when there is a firmware or driver update, a message appears on the

HP Instant Support home page. Click the link within the message to go directly to the download section of the HP website.

zObtaining support services

Provides a list of the support services that are available for your device.

zManaging ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage.

zSelf diagnostic testing for your device

Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with such tasks as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device-diagnostic information.

If any errors are detected during this process, you are given the option to perform updates to the device drivers or Jetdriver firmware or to perform detailed diagnostic tests on the device.

zKnowledge database

Use the HP knowledge database to quickly find answers to your questions.

 

Security and privacy

 

When you use HP Instant Support, detailed device information, such as the serial number,

 

error conditions, and status, is sent to HP. HP respects your privacy and manages this

 

information according to the guidelines that are outlined in the HP Online Privacy Statement

 

(http://www.hp.com/country/us/eng/privacy.htm).

 

 

Note

To view all the data that is sent to HP, select Source (for Internet Explorer) or Page Source

 

(for Netscape) from the View menu in your Web browser.

 

 

36 4 - Configuring and managing the printer

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Contents User’s Guide Page User’s Guide Copyright Information Contents Control panel HP supplies and accessories Resource Description Location Getting startedFinding other resources for the product See Administer the printer Understanding the printer parts Front viewControl panel Back view To install tray Installing accessoriesInstalling tray Installing the auto-duplex unit To install an auto-duplex unitInstalling the HP Jetdirect print server To install the HP Jetdirect print serverTo obtain more information Document DescriptionInstalling memory modules To install a DimmTo verify that the Dimm is installed correctly Enabling accessories in the printer driver To enable accessories on Windows computersSelecting print media Using the printerTips for selecting and using print media Cards and envelopesTransparencies Understanding specifications for supported mediaPhoto paper Custom-size media20 3 Using the printer Supported media types and weights Tray Type Weight CapacitySetting minimum margins Media Left margin Right margin Top margin Bottom marginLoading media To load tray 1 or trayTray To change default settings for all future jobs Windows Changing print settingsCanceling a print job To change settings Mac OSFor Mac OS Printing with the front or rear manual feed slotFor Windows Printing on both sides duplexing Guidelines for printing on both sides of aTo perform duplexing Windows To perform automatic duplexing Mac OSTo print on special media Windows Click Custom Paper Size in the Settings pull-down menuPrinting on special and custom-size media To print on special media Mac OSManaging the printer Configuring and managingPrinter Overview of printer management tasksUse this tool To obtain the following information Administer the printerMonitor the printer Use this tool To do the following Embedded Web server EWS Configure network optionsOverview of printer management tools EWS pages HP Web Jetadmin softwareTo open the EWS To open the Toolbox Tabs ContentsToolbox Windows Toolbox tabsHP Instant Support Security and privacyMyPrintMileage To gain access to HP Instant SupportTo gain access to myPrintMileage Embedded Web serverUnderstanding and printing the configuration Upgrading the firmware in the printer To print a configurationType copy /b path\filename portname at the command prompt Direct connection Configuring the printer WindowsInstalling printer software and sharing the printer To connect the printer before the installing software To share the printer on a locally shared networkTo install the software on a network Network connectionSelect Network Printer or Network Printer Server To install the printing software on client computersTo install the printer driver using Add Printer To share the printer on a locally shared network Configuring the printer Mac OSTo install the software for network or direct connection Direct connectionTo share among computers with the same operating system To share among computers with different operating systemsTo uninstall the software for Macintosh computers Uninstalling the printer softwareTo uninstall the software for Windows computers Double-clickAdd/Remove ProgramsUnderstanding control-panel messages Error messagesControl panel Types of control-panel messagesControl-panel messages Message DescriptionWhen the ink cartridge expires, replace with a new HP Understanding control-panel menus Information menuPaper Handling menu Message Value or Submenu Description52 5 Control panel Configure Device menu Resetting the printerDefault = Letter Printing menuPrint Quality menu Maintenance menuDiagnostics menu Paper Path Test menuChanging networking parameters from the control panel EIO menuChanging networking parameters from the control panel Novell NetWare frame type parameters To disable network protocolsDisabling network protocols optional To reset the HP Jetdirect print server Changing printer settings from the control panelResetting the HP Jetdirect print server To access the menus and settingsReplacing the ink cartridges TroubleshootingMaintaining To replace an ink cartridgeTo check printhead health From the configurationMaintaining the printheads From the embedded Web serverFrom the control panel To clean printheads automaticallyTo align the printheads To replace the printheads To clean the printhead contacts manually Maintaining the printheads To calibrate the linefeed Calibrating the colorCalibrating the linefeed To reset the printer Troubleshooting tips and resourcesGeneral troubleshooting tips Printer shuts down unexpectedly Resetting the control panel languageResolving printing problems All printer lights are blinkingPrinter does not accept printhead Blank page printed Placement of the text or graphics is wrongPrinter takes a long time to print Poor print quality and unexpected printouts Meaningless characters print Ink is smearingInk is not filling the text or graphics completely Clean the inside of the auto-duplex unitEnable the printers output ramp Check the ink cartridgesWrong colors are printing Output is faded or dull coloredColors are printing as black and white Printout shows bleeding colorsLines or dots are missing from text or graphics Check graphics placementColors do not line up properly Check printheadsResolving paper-feed problems Resolving printer management problems Embedded Web server EWS cannot be openedProblems installing software Troubleshooting installation issuesProblems printing alignment Problems connecting to a wired network Problems connecting to a networkGeneral network troubleshooting To clear a jam Clearing jamsTo avoid jams Clearing jams System requirements for ordering printing supplies HP supplies and accessoriesOrdering printing supplies online To order printing suppliesMemory modules AccessoriesAccessories and cables Network interfacesHP Media SuppliesInk supplies HP Premium Photo Paper HP Multipurpose PaperHP Premium Plus Photo Paper HP Photo PaperBusiness communication paper Obtaining HP telephone support Support and warrantyObtaining electronic support Before you callTelephone support numbers Country/Region Telephone numberObtaining HP telephone support Country/Region Telephone number For support information, call your HP service provider Hewlett-Packard limited warranty statement Extent of limited warrantyLocal law Limitations of warrantyLimitations of liability Enww HP Inkjet Supplies Expiration How do you return a product?Physical specifications Printer specificationsPrinter specifications Product features and capacitiesProcessor and memory specifications Operating system and network protocol specificationsTCP/IP Functional specifications FeaturesEnvironmental specifications Electrical specificationsEMI statement Korea Regulatory informationFCC statement Shielded cablesLED classification Power cord statementVcci statement Japan Regulatory model number Declaration of conformity Declaration of ConformityReduction and elimination Power consumptionEnvironmental sustainability program Recycling Material safety data sheets End-of-life returnsHazardous materials Product packagingIndex IndexFont support 97 supported 96 laser-quality speed Index Snmp Unix Page Copyright Hewlett-Packard Development Company, L.P
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2800 specifications

The HP 2800 series, specifically designed for small to medium-sized businesses, offers a robust solution for networking and printing needs. This series integrates efficient printing capabilities with advanced networking technologies, making it a preferred choice for businesses looking to streamline their operations.

One of the hallmark features of the HP 2800 is its high-quality printing capabilities. With resolutions reaching up to 1200 x 1200 dpi, users can expect crisp, clear text and vibrant graphics, making it suitable for a variety of documents, from professional reports to marketing materials. Additionally, the series supports various media types and sizes, enhancing its versatility for different printing requirements.

Incorporating HP's innovative printing technologies, the HP 2800 series features HP Smart Install, allowing for easy setup without the need for driver installation from a CD. This plug-and-play feature is particularly beneficial for businesses with limited IT resources, enabling users to quickly get their devices up and running.

Security is a significant focus in the HP 2800 series. It includes HP's Secure Boot and Whitelisting technologies, which prevent unauthorized firmware and software from executing during the startup process. Furthermore, the series is compliant with various security standards, ensuring that sensitive information remains protected throughout the printing process.

Networking is another key aspect of the HP 2800 series. With built-in Ethernet connectivity and optional wireless capabilities, it allows multiple users to access the printer simultaneously, improving collaboration and productivity within the workplace. Additionally, HP’s Mobile Printing solutions enable users to print from their smartphones or tablets, offering flexibility and convenience in today’s fast-paced business environment.

The HP 2800 series is also designed with energy efficiency in mind. It adheres to ENERGY STAR standards, ensuring lower energy consumption during operation and standby modes, which not only reduces costs but also minimizes the environmental impact.

Overall, the HP 2800 series stands out as a reliable, efficient, and secure printing solution for businesses looking to enhance their workflow and productivity. With its advanced features, robust performance, and commitment to security, it is an excellent investment for any organization aiming to optimize their printing capabilities.
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