HP 2800 manual Troubleshooting installation issues, Problems printing alignment

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Troubleshooting installation issues

If you had trouble installing the printer, check these items:

Problems printing alignment page

When printheads are installed or replaced, the printer automatically prints two alignment pages to align the printheads. This process takes about eight minutes. The alignment pages may be discarded after they are printed. If the printer does not print the pages, see General troubleshooting tips, or align the printheads manually (see To align the printheads).

Problems installing software

Verify the computer requirements

Make sure the computer meets the system requirements. See System requirements (Minimum).

Verify installation preliminaries

zBefore installing software on a Windows computer, ensure all other programs are closed.

zIf the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter.

zIf the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/ businessinkjet2800.

Reinstall the printer software

If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver.

See Uninstalling the printer software.

78 6 - Maintaining and troubleshooting

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Contents User’s Guide Page User’s Guide Copyright Information Contents Control panel HP supplies and accessories Resource Description Location Getting startedFinding other resources for the product See Administer the printer Understanding the printer parts Front viewControl panel Back view To install tray Installing accessoriesInstalling tray Installing the auto-duplex unit To install an auto-duplex unitInstalling the HP Jetdirect print server To install the HP Jetdirect print serverTo obtain more information Document DescriptionInstalling memory modules To install a DimmTo verify that the Dimm is installed correctly Enabling accessories in the printer driver To enable accessories on Windows computersUsing the printer Tips for selecting and using print mediaSelecting print media Cards and envelopesUnderstanding specifications for supported media Photo paperTransparencies Custom-size media20 3 Using the printer Supported media types and weights Tray Type Weight CapacitySetting minimum margins Media Left margin Right margin Top margin Bottom marginLoading media To load tray 1 or trayTray Changing print settings Canceling a print jobTo change default settings for all future jobs Windows To change settings Mac OSFor Mac OS Printing with the front or rear manual feed slotFor Windows Printing on both sides duplexing Guidelines for printing on both sides of aTo perform duplexing Windows To perform automatic duplexing Mac OSClick Custom Paper Size in the Settings pull-down menu Printing on special and custom-size mediaTo print on special media Windows To print on special media Mac OSConfiguring and managing PrinterManaging the printer Overview of printer management tasksUse this tool To obtain the following information Administer the printerMonitor the printer Use this tool To do the following Embedded Web server EWS Configure network optionsOverview of printer management tools EWS pages HP Web Jetadmin softwareTo open the EWS Tabs Contents Toolbox WindowsTo open the Toolbox Toolbox tabsHP Instant Support Security and privacyTo gain access to HP Instant Support To gain access to myPrintMileageMyPrintMileage Embedded Web serverUnderstanding and printing the configuration Upgrading the firmware in the printer To print a configurationType copy /b path\filename portname at the command prompt Direct connection Configuring the printer WindowsInstalling printer software and sharing the printer To connect the printer before the installing software To share the printer on a locally shared networkTo install the software on a network Network connectionSelect Network Printer or Network Printer Server To install the printing software on client computersTo install the printer driver using Add Printer Configuring the printer Mac OS To install the software for network or direct connectionTo share the printer on a locally shared network Direct connectionTo share among computers with the same operating system To share among computers with different operating systemsUninstalling the printer software To uninstall the software for Windows computersTo uninstall the software for Macintosh computers Double-clickAdd/Remove ProgramsError messages Control panelUnderstanding control-panel messages Types of control-panel messagesControl-panel messages Message DescriptionWhen the ink cartridge expires, replace with a new HP Understanding control-panel menus Information menuPaper Handling menu Message Value or Submenu Description52 5 Control panel Configure Device menu Resetting the printerDefault = Letter Printing menuMaintenance menu Diagnostics menuPrint Quality menu Paper Path Test menuChanging networking parameters from the control panel EIO menuChanging networking parameters from the control panel Novell NetWare frame type parameters To disable network protocolsDisabling network protocols optional Changing printer settings from the control panel Resetting the HP Jetdirect print serverTo reset the HP Jetdirect print server To access the menus and settingsTroubleshooting MaintainingReplacing the ink cartridges To replace an ink cartridgeFrom the configuration Maintaining the printheadsTo check printhead health From the embedded Web serverFrom the control panel To clean printheads automaticallyTo align the printheads To replace the printheads To clean the printhead contacts manually Maintaining the printheads To calibrate the linefeed Calibrating the colorCalibrating the linefeed To reset the printer Troubleshooting tips and resourcesGeneral troubleshooting tips Resetting the control panel language Resolving printing problemsPrinter shuts down unexpectedly All printer lights are blinkingPrinter does not accept printhead Blank page printed Placement of the text or graphics is wrongPrinter takes a long time to print Poor print quality and unexpected printouts Meaningless characters print Ink is smearingClean the inside of the auto-duplex unit Enable the printers output rampInk is not filling the text or graphics completely Check the ink cartridgesOutput is faded or dull colored Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colorsCheck graphics placement Colors do not line up properlyLines or dots are missing from text or graphics Check printheadsResolving paper-feed problems Resolving printer management problems Embedded Web server EWS cannot be openedProblems installing software Troubleshooting installation issuesProblems printing alignment Problems connecting to a wired network Problems connecting to a networkGeneral network troubleshooting To clear a jam Clearing jamsTo avoid jams Clearing jams HP supplies and accessories Ordering printing supplies onlineSystem requirements for ordering printing supplies To order printing suppliesAccessories Accessories and cablesMemory modules Network interfacesHP Media SuppliesInk supplies HP Multipurpose Paper HP Premium Plus Photo PaperHP Premium Photo Paper HP Photo PaperBusiness communication paper Support and warranty Obtaining electronic supportObtaining HP telephone support Before you callTelephone support numbers Country/Region Telephone numberObtaining HP telephone support Country/Region Telephone number For support information, call your HP service provider Hewlett-Packard limited warranty statement Extent of limited warrantyLocal law Limitations of warrantyLimitations of liability Enww HP Inkjet Supplies Expiration How do you return a product?Printer specifications Printer specificationsPhysical specifications Product features and capacitiesProcessor and memory specifications Operating system and network protocol specificationsTCP/IP Functional specifications FeaturesEnvironmental specifications Electrical specificationsRegulatory information FCC statementEMI statement Korea Shielded cablesLED classification Power cord statementVcci statement Japan Regulatory model number Declaration of conformity Declaration of ConformityReduction and elimination Power consumptionEnvironmental sustainability program Material safety data sheets End-of-life returns Hazardous materialsRecycling Product packagingIndex IndexFont support 97 supported 96 laser-quality speed Index Snmp Unix Page Copyright Hewlett-Packard Development Company, L.P
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2800 specifications

The HP 2800 series, specifically designed for small to medium-sized businesses, offers a robust solution for networking and printing needs. This series integrates efficient printing capabilities with advanced networking technologies, making it a preferred choice for businesses looking to streamline their operations.

One of the hallmark features of the HP 2800 is its high-quality printing capabilities. With resolutions reaching up to 1200 x 1200 dpi, users can expect crisp, clear text and vibrant graphics, making it suitable for a variety of documents, from professional reports to marketing materials. Additionally, the series supports various media types and sizes, enhancing its versatility for different printing requirements.

Incorporating HP's innovative printing technologies, the HP 2800 series features HP Smart Install, allowing for easy setup without the need for driver installation from a CD. This plug-and-play feature is particularly beneficial for businesses with limited IT resources, enabling users to quickly get their devices up and running.

Security is a significant focus in the HP 2800 series. It includes HP's Secure Boot and Whitelisting technologies, which prevent unauthorized firmware and software from executing during the startup process. Furthermore, the series is compliant with various security standards, ensuring that sensitive information remains protected throughout the printing process.

Networking is another key aspect of the HP 2800 series. With built-in Ethernet connectivity and optional wireless capabilities, it allows multiple users to access the printer simultaneously, improving collaboration and productivity within the workplace. Additionally, HP’s Mobile Printing solutions enable users to print from their smartphones or tablets, offering flexibility and convenience in today’s fast-paced business environment.

The HP 2800 series is also designed with energy efficiency in mind. It adheres to ENERGY STAR standards, ensuring lower energy consumption during operation and standby modes, which not only reduces costs but also minimizes the environmental impact.

Overall, the HP 2800 series stands out as a reliable, efficient, and secure printing solution for businesses looking to enhance their workflow and productivity. With its advanced features, robust performance, and commitment to security, it is an excellent investment for any organization aiming to optimize their printing capabilities.