HP 2800 Troubleshooting tips and resources, General troubleshooting tips, To reset the printer

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Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

zFor paper jam, see Clearing jams.

zFor paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems.

Some printer problems can be resolved by resetting the printer.

To reset the printer

1Press (Power button) to turn off the printer.

2Disconnect the power cord from the printer.

3Wait about 20 seconds, and then reconnect the power cord.

4Press (Power button) to turn on the printer.

General troubleshooting tips

Ensure the following:

zPower light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.

zMake sure the printer is in the Ready state.

zNo error messages appear on the computer screen.

zPower cord and other cables are working and firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications for voltage requirements.

zMedia is loaded correctly in the tray and is not jammed in the printer.

zPrintheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead.

zPrinthead latch and all covers are closed.

zRear access panel or auto-duplex unit is locked into place.

zAll packing tapes and materials are removed from the printer.

zPrinter can print a configuration page. See Understanding and printing the configuration page.

zThe printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See your computer’s documentation for more information.

zPause Printing is not selected if you are using a computer running Windows.

zYou are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

ENWW

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Contents User’s Guide Page User’s Guide Copyright Information Contents Control panel HP supplies and accessories Getting started Finding other resources for the productResource Description Location See Administer the printer Front view Understanding the printer partsControl panel Back view Installing accessories Installing trayTo install tray To install an auto-duplex unit Installing the auto-duplex unitTo install the HP Jetdirect print server Installing the HP Jetdirect print serverDocument Description To obtain more informationTo install a Dimm Installing memory modulesTo verify that the Dimm is installed correctly To enable accessories on Windows computers Enabling accessories in the printer driverTips for selecting and using print media Using the printerSelecting print media Cards and envelopesPhoto paper Understanding specifications for supported mediaTransparencies Custom-size media20 3 Using the printer Tray Type Weight Capacity Supported media types and weightsMedia Left margin Right margin Top margin Bottom margin Setting minimum marginsTo load tray 1 or tray Loading mediaTray Canceling a print job Changing print settingsTo change default settings for all future jobs Windows To change settings Mac OSPrinting with the front or rear manual feed slot For WindowsFor Mac OS Guidelines for printing on both sides of a Printing on both sides duplexingTo perform automatic duplexing Mac OS To perform duplexing WindowsPrinting on special and custom-size media Click Custom Paper Size in the Settings pull-down menuTo print on special media Windows To print on special media Mac OSPrinter Configuring and managingManaging the printer Overview of printer management tasksAdminister the printer Monitor the printerUse this tool To obtain the following information Use this tool To do the following Configure network options Overview of printer management toolsEmbedded Web server EWS HP Web Jetadmin software To open the EWSEWS pages Toolbox Windows Tabs ContentsTo open the Toolbox Toolbox tabsSecurity and privacy HP Instant SupportTo gain access to myPrintMileage To gain access to HP Instant SupportMyPrintMileage Embedded Web serverUnderstanding and printing the configuration To print a configuration Type copy /b path\filename portname at the command promptUpgrading the firmware in the printer Configuring the printer Windows Installing printer software and sharing the printerDirect connection To share the printer on a locally shared network To connect the printer before the installing softwareNetwork connection To install the software on a networkTo install the printing software on client computers To install the printer driver using Add PrinterSelect Network Printer or Network Printer Server To install the software for network or direct connection Configuring the printer Mac OSTo share the printer on a locally shared network Direct connectionTo share among computers with different operating systems To share among computers with the same operating systemTo uninstall the software for Windows computers Uninstalling the printer softwareTo uninstall the software for Macintosh computers Double-clickAdd/Remove ProgramsControl panel Error messagesUnderstanding control-panel messages Types of control-panel messagesMessage Description Control-panel messagesWhen the ink cartridge expires, replace with a new HP Information menu Understanding control-panel menusMessage Value or Submenu Description Paper Handling menu52 5 Control panel Resetting the printer Configure Device menuPrinting menu Default = LetterDiagnostics menu Maintenance menuPrint Quality menu Paper Path Test menuEIO menu Changing networking parameters from the control panelChanging networking parameters from the control panel To disable network protocols Disabling network protocols optionalNovell NetWare frame type parameters Resetting the HP Jetdirect print server Changing printer settings from the control panelTo reset the HP Jetdirect print server To access the menus and settingsMaintaining TroubleshootingReplacing the ink cartridges To replace an ink cartridgeMaintaining the printheads From the configurationTo check printhead health From the embedded Web serverTo clean printheads automatically To align the printheadsFrom the control panel To replace the printheads To clean the printhead contacts manually Maintaining the printheads Calibrating the color Calibrating the linefeedTo calibrate the linefeed Troubleshooting tips and resources General troubleshooting tipsTo reset the printer Resolving printing problems Resetting the control panel languagePrinter shuts down unexpectedly All printer lights are blinkingPrinter does not accept printhead Placement of the text or graphics is wrong Printer takes a long time to printBlank page printed Poor print quality and unexpected printouts Ink is smearing Meaningless characters printEnable the printers output ramp Clean the inside of the auto-duplex unitInk is not filling the text or graphics completely Check the ink cartridgesColors are printing as black and white Output is faded or dull coloredWrong colors are printing Printout shows bleeding colorsColors do not line up properly Check graphics placementLines or dots are missing from text or graphics Check printheadsResolving paper-feed problems Embedded Web server EWS cannot be opened Resolving printer management problemsTroubleshooting installation issues Problems printing alignmentProblems installing software Problems connecting to a network General network troubleshootingProblems connecting to a wired network Clearing jams To avoid jamsTo clear a jam Clearing jams Ordering printing supplies online HP supplies and accessoriesSystem requirements for ordering printing supplies To order printing suppliesAccessories and cables AccessoriesMemory modules Network interfacesSupplies Ink suppliesHP Media HP Premium Plus Photo Paper HP Multipurpose PaperHP Premium Photo Paper HP Photo PaperBusiness communication paper Obtaining electronic support Support and warrantyObtaining HP telephone support Before you callCountry/Region Telephone number Telephone support numbersObtaining HP telephone support Country/Region Telephone number For support information, call your HP service provider Extent of limited warranty Hewlett-Packard limited warranty statementLimitations of warranty Limitations of liabilityLocal law Enww How do you return a product? HP Inkjet Supplies ExpirationPrinter specifications Printer specificationsPhysical specifications Product features and capacitiesOperating system and network protocol specifications Processor and memory specificationsTCP/IP Features Functional specificationsElectrical specifications Environmental specificationsFCC statement Regulatory informationEMI statement Korea Shielded cablesPower cord statement Vcci statement Japan Regulatory model numberLED classification Declaration of Conformity Declaration of conformityPower consumption Environmental sustainability programReduction and elimination Hazardous materials Material safety data sheets End-of-life returnsRecycling Product packagingIndex IndexFont support 97 supported 96 laser-quality speed Index Snmp Unix Page Copyright Hewlett-Packard Development Company, L.P
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2800 specifications

The HP 2800 series, specifically designed for small to medium-sized businesses, offers a robust solution for networking and printing needs. This series integrates efficient printing capabilities with advanced networking technologies, making it a preferred choice for businesses looking to streamline their operations.

One of the hallmark features of the HP 2800 is its high-quality printing capabilities. With resolutions reaching up to 1200 x 1200 dpi, users can expect crisp, clear text and vibrant graphics, making it suitable for a variety of documents, from professional reports to marketing materials. Additionally, the series supports various media types and sizes, enhancing its versatility for different printing requirements.

Incorporating HP's innovative printing technologies, the HP 2800 series features HP Smart Install, allowing for easy setup without the need for driver installation from a CD. This plug-and-play feature is particularly beneficial for businesses with limited IT resources, enabling users to quickly get their devices up and running.

Security is a significant focus in the HP 2800 series. It includes HP's Secure Boot and Whitelisting technologies, which prevent unauthorized firmware and software from executing during the startup process. Furthermore, the series is compliant with various security standards, ensuring that sensitive information remains protected throughout the printing process.

Networking is another key aspect of the HP 2800 series. With built-in Ethernet connectivity and optional wireless capabilities, it allows multiple users to access the printer simultaneously, improving collaboration and productivity within the workplace. Additionally, HP’s Mobile Printing solutions enable users to print from their smartphones or tablets, offering flexibility and convenience in today’s fast-paced business environment.

The HP 2800 series is also designed with energy efficiency in mind. It adheres to ENERGY STAR standards, ensuring lower energy consumption during operation and standby modes, which not only reduces costs but also minimizes the environmental impact.

Overall, the HP 2800 series stands out as a reliable, efficient, and secure printing solution for businesses looking to enhance their workflow and productivity. With its advanced features, robust performance, and commitment to security, it is an excellent investment for any organization aiming to optimize their printing capabilities.
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