HP E3S36UT#ABA, E3S33UT#ABA, Pro 6305 C1E21UT#ABA manual

Page 147

●Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup. If it does not restart, press the power button to start the computer.

●Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 159 for instructions.

●Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer.

●Remove all bootable media (CD/DVD or USB device) from the system before turning it on.

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.

●If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer Setup.

CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

Helpful Hints 139

Image 147

Contents Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Standard Configuration Features Product Features1Front Panel Components Microtower MT Front Panel Components2Front Panel Components Small Form Factor SFF Front Panel Components3Rear Panel Components Microtower MT Rear Panel Components4Rear Panel Components Small Form Factor SFF Rear Panel Components6Microtower Serial Number and Product ID Location Serial Number LocationInstalling the Windows operating system Installing and Customizing the SoftwareDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 Utilities2Computer Setup-File Computer Setup-FileOptionDescription Computer Setup-Storage3Computer Setup-Storage Sata DefaultsStorage Options Sata Emulation Removable Media BootBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecuritySystem IDs Network Service BootMaster Boot Record Slot SecurityDriveLock Security System Security5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedDevice Options Bus OptionsRecovering the Configuration Settings ConfigurationASF Configuration Computer major components Microtower MT chassis spare partsInch bezel blank not illustrated Access panelPower supply Description Spare part number Front bezelCables Misc parts Description Spare part number Fan duct assemblyUSB powered speakers ESATA port assembly, PCI cardOptical drives DrivesMisc boards Description Spare part number Hard drivesSpare part Description Number Sequential part number listingMicrotower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts Chassis stand USB powered speakers not illustratedESATA port assembly, PCI card not illustrated Rubber feetOptical drive Description Spare part number Hard driveSequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Electrostatic Discharge Information Generating StaticRelative Humidity Event 55% 40% 10% Method Voltage Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Static Shielding Protection LevelsRecommended Materials and Equipment Grounding the Work AreaRoutine Care General Cleaning Safety PrecautionsCleaning the Computer Case Operating GuidelinesCleaning the Monitor Cleaning the KeyboardTools and Software Requirements Service ConsiderationsCleaning the Mouse Power Supply FanCables and Connectors Lithium Coin Cell BatteryHard Drives Cable Management Sata Hard DrivesSata Hard Drive Cables Smart ATA DrivesHard Drive Capacities Preparation for Disassembly Removal and Replacement Procedures Microtower MT ChassisDescription Spare part number Access panel 646825-001 Computer Access PanelDescription Spare part number Front bezel 689377-001 Front BezelFront Bezel Security Page Bezel Blanks Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connector System Board Label Color Component System Board Connections1System Board Connections Media DrivesGuide Screw Device 13Extra Guide Screw Locations2Drive Positions Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay 17Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive BayPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket Drives Installing a Hard Drive into an Internal Drive BayPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Front fan assembly 585884-001 Front Fan AssemblyPage Description Spare part number Front I/O assembly 646827-001 Front I/O AssemblyPower Switch/LED Assembly Description Spare part number Heat sink 645326-001 Heat sinkPage Processor Description Spare part number Speaker 645330-001 SpeakerDescription Spare part number Rear chassis fan 643908-001 Rear Chassis FanPage Power Supply Page System Board Page Preparation for Disassembly Description Spare part number Access panel 646815-001 Access PanelDescription Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Description Spare part number Fan duct 636921-001 Fan ductDescription Spare part number Front fan 645327-001 Page Description Spare part number Hood sensor 638816-001 Hood SensorRemove the chassis fan Front Fan Assembly on Front I/O, Power Switch AssemblyPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsRefer to Helpful Hints on page 138 in this guide Helpful HintsPage Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance is experienced Cause Solution Cause Solution Solving General Problems Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution 3Solving Hard Drive Problems Solving Hard Drive ProblemsComputer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device ConfigurationRemovable hard drive is not recognized by the computer Cause Solving Media Card Reader Problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Solving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Out of Range displays on screen Cause Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select ImageControl/ Horizontal Position or VerticalCertain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs AccessoriesClicking noise coming from inside a CRT monitor Cause 6Solving Audio Problems Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause 7Solving Printer Problems Solving Printer ProblemsShut Down Solving Keyboard and Mouse Problems8Solving Keyboard Problems 9Solving Mouse ProblemsSolution Security USB Security Solving Hardware Installation Problems10Solving Hardware Installation Problems Computer will not start Cause SolutionTroubleshooting Without Diagnostics 11Solving Network Problems Solving Network ProblemsDiagnostics reports a failure Cause Solution New network card will not boot Cause Solution Solving Memory ProblemsInsufficient memory error during operation Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution14Solving CD-ROM and DVD Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause System will not boot from USB flash drive Cause Solution Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause Solution17Solving Internet Access Problems Solving Front Panel Component ProblemsSolving Internet Access Problems 16Solving Front Panel Component ProblemsClick on Hardware and Sound WindowsClick Network and Internet Click Internet Options18Solving Software Problems Solving Software ProblemsContacting Customer Support Post Error Messages 1Numeric Codes and Text Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Security Drivelock Security. For each Test under Storage DPS Self-testOptions Sata Emulation to IDE, Select File Save Changes and ExitPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button System Restore Restoring and recovering in WindowsSystem Recovery when Windows is responding System RecoverySystem recovery using recovery media System Recovery when Windows is not respondingCreating recovery media Page Battery Replacement Type Type General Requirements Japanese Power Cord RequirementsCountry Accrediting Agency Country-Specific RequirementsTable C-1Specifications MT SpecificationsMT Specifications SFF Specifications Table C-2SpecificationsRated Input Current Index SFF Page Sata SFF