HP E3S36UT#ABA, E3S33UT#ABA manual Test under Storage DPS Self-test, Options Sata Emulation to IDE

Page 186

Table 9-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

 

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard

1.

Determine if hard drive is giving correct

Failure

drives have a hard drive firmware patch that

 

error message. Enter Computer Setup

 

will fix an erroneous error message.)

 

and run the Drive Protection System

 

 

 

test under Storage > DPS Self-test.

 

 

2.

Apply hard drive firmware patch

 

 

 

if applicable. (Available at

 

 

 

http://www.hp.com/support.)

 

 

3.

Back up contents and replace hard

 

 

 

drive.

 

 

 

1796-SATA Cabling Error

One or more SATA devices are improperly

Ensure SATA connectors are used in

 

attached. For optimal performance, the

ascending order. For one device, use SATA

 

SATA 0 and SATA 1 connectors must be

0.

For two devices, use SATA 0 and SATA

 

used before SATA 2 and SATA 3.

1.

For three devices, use SATA 0, SATA 1,

 

 

and SATA 2.

 

 

 

1797-SATA Drivelock is not supported in

Drivelock is enabled on one or more SATA

Either remove the Drivelocked SATA device

RAID mode.

hard drives, and they cannot be accessed

or disable the Drivelock feature. To disable

 

while the system is configured for RAID

the Drivelock feature, enter Computer

 

mode.

Setup, change Storage > Storage

 

 

Options > SATA Emulation to IDE, and

 

 

select File > Save Changes and Exit.

 

 

Reenter Computer Setup and select

 

 

Security > Drivelock Security. For each

 

 

listed Drivelock-capable SATA device,

 

 

ensure Drivelock is Disabled. Lastly,

 

 

change Storage > Storage Options >

 

 

SATA Emulation back to RAID and select

 

 

File > Save Changes and Exit.

 

 

 

 

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

1.

Upgrade BIOS to proper version.

 

 

2.

Change the processor.

2200-PMM Allocation Error during MEBx Download

Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM.

1.Reboot the computer.

2.Unplug the power cord, re-seat the memory modules, and reboot the computer.

3.If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer.

4.If the error persists, replace the system board.

178 Chapter 9 POST Error Messages

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Contents Maintenance and Service Guide First Edition October Document Part Number About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis 101 137 195 Product Features Standard Configuration FeaturesMicrotower MT Front Panel Components 1Front Panel ComponentsSmall Form Factor SFF Front Panel Components 2Front Panel ComponentsMicrotower MT Rear Panel Components 3Rear Panel ComponentsSmall Form Factor SFF Rear Panel Components 4Rear Panel ComponentsSerial Number Location 6Microtower Serial Number and Product ID LocationInstalling and Customizing the Software Installing the Windows operating systemDownloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Computer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities 1Computer Setup F10 UtilityComputer Setup-File 2Computer Setup-FileSata Defaults Computer Setup-Storage3Computer Setup-Storage OptionDescriptionRemovable Media Boot Storage Options Sata EmulationBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-SecuritySlot Security Network Service BootMaster Boot Record System IDsSystem Security DriveLock SecurityComputer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersBus Options Device OptionsRecovering the Configuration Settings ConfigurationASF Configuration Microtower MT chassis spare parts Computer major componentsDescription Spare part number Front bezel Access panelPower supply Inch bezel blank not illustratedCables Misc parts ESATA port assembly, PCI card Fan duct assemblyUSB powered speakers Description Spare part numberDescription Spare part number Hard drives DrivesMisc boards Optical drivesSequential part number listing Spare part Description NumberMicrotower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Cables Misc parts Rubber feet USB powered speakers not illustratedESATA port assembly, PCI card not illustrated Chassis standDescription Spare part number Hard drive Optical driveSequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Electrostatic Discharge Information Generating StaticRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Method VoltageGrounding the Work Area Recommended Materials and EquipmentOperating Guidelines General Cleaning Safety PrecautionsCleaning the Computer Case Routine CareCleaning the Keyboard Cleaning the MonitorPower Supply Fan Service ConsiderationsCleaning the Mouse Tools and Software RequirementsCables and Connectors Lithium Coin Cell BatteryHard Drives Smart ATA Drives Sata Hard DrivesSata Hard Drive Cables Cable ManagementHard Drive Capacities Removal and Replacement Procedures Microtower MT Chassis Preparation for DisassemblyComputer Access Panel Description Spare part number Access panel 646825-001Front Bezel Description Spare part number Front bezel 689377-001Front Bezel Security Page Bezel Blanks Memory DIMMsDDR3-SDRAM DIMMs Installing DIMMs Populating Dimm SocketsPage Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Page System Board Connector System Board Label Color Component System Board Connections1System Board Connections Drives Media13Extra Guide Screw Locations Guide Screw DeviceDrive Positions 2Drive PositionsRemoving a 5.25-inch or 3.5-inch Drive from a Drive Bay Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 17Removing the DrivesPage 21Connecting the Media Card Reader USB Cable Drives Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive Bay 24Sliding the 2.5-inch Drive in the Adapter Bracket DrivesPage Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001Page Front I/O Assembly Description Spare part number Front I/O assembly 646827-001Power Switch/LED Assembly Heat sink Description Spare part number Heat sink 645326-001Page Processor Speaker Description Spare part number Speaker 645330-001Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001Page Power Supply Page System Board Page Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel Bezel Blanks Memory Installing DIMMs Page Expansion Card Page Page Page Black ESATA Adapter Cable Sata Black Expansion Card PCI Express x16 downshifted Installing and Removing Drives Removing a 5.25-inch Drive from a Drive Bay Installing a 5.25-inch Drive into a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay Page Installing a 3.5-inch Drive into a Drive Bay Page Page Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive Page Page Page Page Fan duct Description Spare part number Fan duct 636921-001Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Page System Board Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical SupportHelpful Hints Refer to Helpful Hints on page 138 in this guidePage Solving General Problems 1Solving General ProblemsComputer date and time display is incorrect Cause Solution There is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel CausePoor performance is experienced Cause Solution Cause Solution Solving General Problems Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Hard Drive Problems 3Solving Hard Drive ProblemsDevice Configuration Computer will not boot from hard drive Cause SolutionStorage Boot Order Computer seems to be locked up Cause SolutionRemovable hard drive is not recognized by the computer Cause Solving Media Card Reader Problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Solving Display Problems 5Solving Display ProblemsBlank screen no video Cause Solution Dim characters Cause Solution Select ImageControl/ Horizontal Position or Vertical Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Out of Range displays on screen CauseCertain typed symbols do not appear correct Cause Solution Symbol. Click Start All Programs AccessoriesClicking noise coming from inside a CRT monitor Cause Solving Audio Problems 6Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Solving Printer Problems 7Solving Printer Problems9Solving Mouse Problems Solving Keyboard and Mouse Problems8Solving Keyboard Problems Shut DownSolution Computer will not start Cause Solution Solving Hardware Installation Problems10Solving Hardware Installation Problems Security USB SecurityTroubleshooting Without Diagnostics Solving Network Problems 11Solving Network ProblemsDiagnostics reports a failure Cause Solution Solving Memory Problems New network card will not boot Cause SolutionMemory count during Post is wrong Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Insufficient memory error during operation Cause Solution13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause USB flash drive not found identified Cause Solution Solving USB Flash Drive Problems15Solving USB Flash Drive Problems System will not boot from USB flash drive Cause Solution16Solving Front Panel Component Problems Solving Front Panel Component ProblemsSolving Internet Access Problems 17Solving Internet Access ProblemsClick Internet Options WindowsClick Network and Internet Click on Hardware and SoundSolving Software Problems 18Solving Software ProblemsContacting Customer Support Post Error Messages Post Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Verify monitor is attached and turned Reconfigure card resources and/or run Select File Save Changes and Exit Test under Storage DPS Self-testOptions Sata Emulation to IDE, Security Drivelock Security. For eachPost Numeric Codes and Text Messages Bios ME firmware upgrading. a failure has 2Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Post Error Messages 2Diagnostic Front Panel LEDs and Audible Codes Cmos Resetting the Password Jumper Clearing and Resetting the Cmos Cmos button Restoring and recovering in Windows System RestoreSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding System recovery using recovery mediaCreating recovery media Page Battery Replacement Type Type Japanese Power Cord Requirements General RequirementsCountry-Specific Requirements Country Accrediting AgencyMT Specifications Table C-1SpecificationsMT Specifications SFF Specifications Table C-2SpecificationsRated Input Current Index SFF Page Sata SFF